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COVID-19: FST continues services

Counselling and group sessions by phone and video are available as Family Service Toronto continues to offer virtual support to our communities and clients. Visits by appointment to our 355 Church Street location have resumed.

See our Virtual Workshops and Groups page for upcoming sessions or call 416-595-9618 weekdays from 9 a.m. to 6 p.m. to book a virtual counselling session. A counsellor will return the call between 11:30 a.m. and 6:30 p.m. daily. 

To stay updated about our services and PassportONE developments, please visit: COVID-19: Family Service Toronto – Support & Services.

Our fax, phone and email systems are fully operational. You can continue to connect with us via phone, fax, text and email.

We are working and here to support you while our offices remain closed.

Join our Spring online groups

Are you experiencing mental health challenges?

Are you a parent seeking to learn strategies for supporting your children’s healthy development?

Are you separated and co-parenting?

Are you navigating stressful periods of time and want to re-learn how to breathe?

Are you a senior wanting to meet with other seniors and share stories?

FST offers group sessions on all of these topics and more. While some are ongoing, our most requested programs are beginning again this Spring. Check our Virtual Workshops and Groups page and register today

FST marks accessibility week

Family Service Toronto joins efforts to increase accessibility and inclusion as it celebrates Canadians with disabilities during National AccessAbility Week from May 29 to June 4.

FST believes all Canadians have a role in ensuring the creation of diverse, inclusive and accessible public services and spaces.

Follow our social media channels to learn how Family Service Toronto is celebrating and promoting accessibility this week.

Thank you FST volunteers

During National Volunteer Week we celebrate FST volunteers and the millions of volunteers across Canada who share their time and skills to build more vibrant and inclusive communities. This year’s theme, “Volunteering is Empathy in Action,” reflects the compassion and generosity people bring to their volunteer positions, and the empathy they develop from connecting with people from diverse backgrounds and life experiences.

FST volunteers exemplify “Empathy in Action.”

This year FST volunteers made weekly calls to isolated clients, did outreach to members of their communities, provided administrative support, counselled clients, provided governance, delivered workshops, provided peer support and did research. All activities were conducted virtually and were enhanced by our volunteers’ strong desire to make a difference. 

Our volunteers told us that although they were supporting others, they also benefited from volunteering; they gained a better understanding of the challenges our clients and communities face and were grateful for the opportunity to do so.  Many volunteers gained confidence in their skills and were able to obtain employment or advancement in their companies.

This year we are implementing a National Volunteer Week social media campaign, so check our Instagram, LinkedIn, Twitter and Facebook for posts.

We are humbled and inspired by our volunteers who put empathy into action!

FST issues EDI review RFP

Family Service Toronto has issued a Request for Proposals (RFP) for conducting an Equity, Diversity and Inclusion (EDI) Organizational Review. 

The RFP was released Friday, Feb 4, 2022 and proposals will be accepted until 5 p.m. Friday, March 4, 2022.

Proponents are requested to send their proposals in electronic format to [email protected] with the subject line “RFP 2022 – FST EDI Review”.

A contract will be awarded this spring. Further details are available in the RFP document.

FST issues audit services RFP

Family Service Toronto has issued a Request for Proposals (RFP) for the provision of external audit services. 

The RFP was released Friday, Jan. 14, 2022 and proposals will be accepted until 5 p.m. Friday, Feb. 25, 2022. Proponents are requested to send their proposals in electronic format to [email protected] with a subject line “Proposal – External Audit Services.”

A contract will be awarded this spring. Further details are available in the RFP document.

FST awards data services contract

FST awards data services contract

Family Service Toronto has awarded a five-year hosted data service and support contract to Canadian software provider VitalHub Inc.

The agreement will provide FST with a case management solution for client records and was awarded following a review of bids from six vendors through a rigorous public procurement process launched in January.

The contract is effective June 14, 2021 through June 2026 with a two-year renewal option.

FST thanks all vendors who participated in the process. 

Minister speaks at C2000 meeting

Ahmed Hussen, Canada’s Minister of Families, Children and Social Development, spoke to Campaign 2000’s National Strategy Conference at Family Service Toronto on March 6.

The Minister fielded questions on a range of issues including the potential for basic income pilots across the country, the inaccessibility of the Canada Child Benefit for refugee families and the high rate of poverty in indigenous  communities.

Attendees told the Minister his priorities must include the need for quality, affordable and accessible childcare as well as the reduction of high poverty rates among racialized and indigenous children.

Campaign 2000, co-ordinated by Family Service Toronto, is a non-partisan coalition of 120 groups and individuals committed to ending child poverty.

Talk to us about our future

Family Service Toronto is seeking client and community input as it develops a new strategic plan to guide its work over the next five years.

Two special events in February at our 355 Church St. office will offer the opportunity to join the conversation about our future work and priorities.

Join us Feb. 7 from 1 to 5 p.m. to hear from seven leaders in the public health, justice, developmental disabilities and community mental health sectors. For details, see the poster: Work worth doing: A dialogue on the future of family services.

An evening dialogue exclusively for clients will be held Feb. 11 from 6 to 8 p.m. Child minding and a light supper will be provided. For further details, see the poster: In touch: A dialogue on serving our community.

Programs and Services

Programmes en Français
Appointments and Frequently Asked Questions
Campaign 2000
Caring for Caregivers
Families in Transition
Growing Up Healthy Downtown
Healthy Families. Healthy Communities
Male Survivors of Sexual Abuse
Partner Assault Response
Partner Contact
Pat’s Place
Person Directed Planning
Queer and Connected
Seniors and Caregivers
Seniors Community Connections
Social Action
Violence Against Women
Walk-In Counselling