February 7, 2017
Clients from several FST programs participated in a recent agency-wide survey which evaluated service accessibility, staff communication, quality, impact, and overall client satisfaction.
The majority of clients provided positive feedback about their FST experience. The survey showed high satisfaction with service, counsellor relationships and FST’s welcoming environment. The Client Satisfaction Survey Summary is posted in our Publications and Reports section.
FST evaluates services every three years. Programs involved in the latest survey were David Kelley Services, Families in Transition, Next Steps, Seniors and Caregivers Support Services, Violence Against Women, Counselling Services and Walk-In.
For information about FST clients who received service in 2015 – 2016, read the Summary of Client and Program Participant Demographic Report which is also posted in our Publications and Reports section.