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FST Services During COVID-19

FST continues to provide essential services by phone and online. In-person services will not resume until further notice.

Counselling for FST clients already working with an FST counsellor

  • You can contact your current counsellor for support. Please, leave a message and your counsellor will call you back as soon as they can.
  • If you don’t know how to contact your counsellor, call 416-595-9618.

Single Session Virtual Counselling

Community members are invited to access our virtual counselling program weekdays from 9 a.m. to 6 p.m. by calling 416-595-9618. Our counsellors offer a single telephone session.  The counselling session is about 50 minutes and is open to all persons 18 years of age and older.  As available, a counsellor will return the call between 11:30 a.m. and 6:30 p.m. daily. 

Virtual Workshops and Groups

See this page for upcoming sessions.

FST Community Groups

FST continues to connect with participants in our Healthy Families, Healthy Communities program and our Seniors Community Connections programs. Please connect with your Community Facilitator or call (416) 595-9618.

Mental health support for individuals, couples and families NEW to FST

  • Call 416-595-9618 to speak to a Family Service staff member.
  • We will help you connect to the FST’s virtual “walk-in” program or refer you to an organization that may be best suited to support your need.

Passport (Toronto), Options and Person-Directed Planning Clients  

  • Individuals, families, caregivers can contact their current worker for support. 
  • If you are a Passport client and don’t know how to contact your worker, please visit the Passport website or call 416-780-1106.
  • If you are an Options or Person-Directed Planning client and don’t know how to contact your worker, call 416-595-9618.

Temporary Expenditure Changes

Effective April 1, 2020, temporary changes have been made for recipients of direct funding under the Special Services at Home (SSAH) and Passport programs. Please see the following links:


PassportONE Services across Ontario

Ontario is delivering a new COVID-19 Action Plan for Vulnerable People to better protect vulnerable populations during the outbreak of COVID-19.

The list of eligible expenses for Passport funding will be expanded under the plan announced April 23.

Ontario Delivers Action Plan to Increase Protection for Vulnerable People and Those Who Care for Them

PassportONE continues to process claims for Ontario Passport recipients during the COVID-19 pandemic.  Between March 13 and April 6, a total of 15,585 claims were processed with total  reimbursements of $27,694,711 in expenses. 

We recognize the challenges that Passport recipients, Passport Agencies, and TPAs are facing during this time and will continue to experience for the unforeseeable future.  In response, we have made several temporary changes to the submission and processing of invoices that will support recipients to receive reimbursements at this critical time.  The following temporary changes will take effect immediately until further notice:

  • 2019/20 Claim Submission Deadline: As communicated previously, the April 13, 2020 claims submission date for Passport recipients to submit their 2019/20 claims is no longer in effect.  All methods of submitting claims for 2019/20 continue to be accepted, including TPAs, Service Agencies, Brokers, and MyDirectPlan. While PassportONE continues to process 2019/20 claims as they are received, we would request you encourage individuals and families to submit their claims as expenditures are incurred. 
  • Claim and Invoice Signature Requirements: The Support Worker signatures (on Page 2 of the POS Invoice form) are no longer required until further notice. The name of the Support Worker is still required.
  • TPA Submissions:  TPA submissions which are selected for audit will not require the receipts/invoices submitted if the supporting receipts cannot be obtained due to COVID-19.

Note: These changes are temporary for the duration of the pandemic. Once the restrictions are lifted, we will transition back to standard program requirements.

What else is FST doing?

Campaign 2000 has been working with its partners to advocate for more supports for children and families across Canada during COVID-19. If you want to get involved or find our more about our advocacy work visit

Where else can you find support? 

Many other organizations are providing support. We have posted a list of resources: Where to get support during the COVID-19 Pandemic. This document will be regularly updated and vetted by FST staff. 

Programs and Services

Programmes en Français
Appointments and Frequently Asked Questions
Campaign 2000
Caring for Caregivers
Families in Transition
Growing Up Healthy Downtown
Healthy Families. Healthy Communities
Male Survivors of Sexual Abuse
Partner Assault Response
Partner Contact
Pat’s Place
Person Directed Planning
Queer and Connected
Seniors and Caregivers
Seniors Community Connections
Social Action
Violence Against Women
Walk-In Counselling