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Family Service Toronto is a lead member of the Citywide Commons – a group of non-profit agencies providing a wide variety of supports at 355 Church Street, Toronto.

We are more than a neighbourhood hub as we represent a citywide suite of organizations collaborating on service provision and committed to fostering a diverse, equitable and inclusive culture.

We foster a welcoming and inclusive culture so you can connect, belong and thrive. Explore your options at the Commons.

Citywide Commons services brochure
This brochure includes the list of agencies and services they provide at 355 Church Street and which are also listed below.

Non-profit agencies providing supports at Citywide Commons

Family Service Toronto (FST)

Offers counselling, seniors support, families in transition program, LGBTQ+ and HIV/AIDS services. Engages in community development, public education and advocacy work.

3rd floor | 416 595 9230
[email protected]

Newcomer Women’s Services Toronto (NEW)

Supports newcomers and immigrants through settlement assistance, employment services, skills development, youth programs, Canadian citizenship classes, and women-only English classes.

2nd Floor, Suite 201 | 647 224 1371
[email protected]

Madison Community Services (MCS)

Offers supportive housing, case management and other services for and with adults who are coping and living with mental health and substance use issues.

2nd Floor, Suite 213. | 416 977 1333
[email protected]

The Teresa Group (TTG)

Offers case management and counselling, support groups, practical supports and children and youth focused programs for children and their families affected by HIV/AIDS.

2nd Floor, Suite 208 | 416 596 7703
[email protected]

Bereaved Families of Ontario (BFO)

Offers grief support to Torontonians who have experienced life-changing loss after the death of a loved one through peer volunteer-led services, professionally designed and supported.

2nd Floor, Suite 202 | 416 440 0290
[email protected]

Hard Feelings Mental Health (HF)

Supports a community of mental health professionals who offer low-cost counselling. Facilitates mental health conversations, service navigation, events, and resource sharing in their storefront retail shop.

Ground Floor | 647 740 FEEL (3335)
www.hardfeelings.org

Services available at Citywide Commons

Counselling Services

  • Individual counselling and group support
  • Violence against women
  • Seniors & Caregivers
  • HIV &AIDS
  • LGBTQ+
  • Bereaved person/families
  • Life transitions
  • Newcomers/immigrants
  • Separation/ divorce & remarrying
  • Survivors of Sexual Abuse
  • Person/families living with grief
  • Walk-In counselling
  • Low cost counselling

Services offered by FST, TTG, MCS, NEW, HF

Settlement Services

  • Settlement programs for immigrants who are permanent residents, refugee claimants, naturalized Canadian Citizens, International students, and temporary foreign workers
  • English language learning programs
  • Women-only English classes
  • Recovery during Immigration and Settlement
  • Supportive housing
  • Employment programs for newcomers
  • Career coaching, resume makeovers, mock interviews, employment webinars, job search help
  • Canadian Citizenship classes

Services offered by MCS, FST, NEW, TTG

Mental Health Support

  • Supportive housing
  • Programs that promote independence, health, and integration for individuals living with mental health challenges
  • Resource navigation and referrals
  • Women’s Solution-Focused Dance Group
  • Social Recreation programs
  • Vocational Program & Skills for Life
  • Raising awareness and providing re ferrals and mental health support
  • Mental health counselling
  • Mental health service navigation
  • Mental health library and book club

Services offered by NEW, TTG, MCS, FST, HF

HIV & AIDS Support Services

  • Support for anyone living with HIV and AIDs and their babies
  • Frontline services for local children and families affected by HIV and AIDS
  • Distribution of infant formula to new moms living with HIV
  • Financial support for HIV/AIDS community
  • Housing/Home care
  • Treatment information
  • Advocacy on behalf of and with the HIV/AIDS community

Services offered by FST, TTG

Seniors Support Services

  • Pat’s Place – temporary safe haven for seniors experiencing abuse
  • Seniors’ Counselling
  • Caregiver Education & Support
  • Friendly Call Phone Support Program
  • English classes for senior women

Services offered by FST, NEW, TTG

Grief Support Services

  • Building and sustaining mutually beneficial connections
  • Peer support offered through one-to-ones and groups by trained volunteers
  • Providing hope for one another in a confidential, safe, supportive, and nurturing environment
  • Community and flagship events that provide an opportunity to honour our loved ones

Services offered by BFO, TTG

Family Support Services

  • Offering practical items including diapers, grocery cards, emergency food, transit tokens, new and gently used clothing, baby bags for newborns and backpacks containing school supplies
  • Case Management Services for children and adults with developmental disabilities
  • Person Directed Planning & Individualized Funding for adults with developmental disabilities

Services offered by TTG, FST

Community Development

  • Healthy Families Healthy Communities
  • Social action and community-based public policy development
  • Growing Up Healthy Downtown
  • Preventing Gender Based Violence
  • Investing In Neighbourhoods
  • Seniors Adult Living Centres
  • Supportive housing
  • Case management
  • Events and workshops that support community building and learning
  • Volunteer opportunities and programs

Services offered by FST, TTG, MCS, NEW, HF

Family Service Toronto is a lead member of the Citywide Commons – a group of non-profit agencies providing a wide variety of supports at 355 Church Street, Toronto.

We are more than a neighbourhood hub as we represent a citywide suite of organizations collaborating on service provision and committed to fostering a diverse, equitable and inclusive culture.

We foster a welcoming and inclusive culture so you can connect, belong and thrive. Explore your options at the Commons.

Citywide Commons services brochure
This brochure includes the list of agencies and services they provide at 355 Church Street and which are also listed below.

Non-profit agencies providing supports at Citywide Commons

Family Service Toronto (FST)

Offers counselling, seniors support, families in transition program, LGBTQ+ and HIV/AIDS services. Engages in community development, public education and advocacy work.

3rd floor | 416 595 9230
[email protected]

Newcomer Women’s Services Toronto (NEW)

Supports newcomers and immigrants through settlement assistance, employment services, skills development, youth programs, Canadian citizenship classes, and women-only English classes.

2nd Floor, Suite 201 | 647 224 1371
[email protected]

Madison Community Services (MCS)

Offers supportive housing, case management and other services for and with adults who are coping and living with mental health and substance use issues.

2nd Floor, Suite 213. | 416 977 1333
[email protected]

The Teresa Group (TTG)

Offers case management and counselling, support groups, practical supports and children and youth focused programs for children and their families affected by HIV/AIDS.

2nd Floor, Suite 208 | 416 596 7703
[email protected]

Bereaved Families of Ontario (BFO)

Offers grief support to Torontonians who have experienced life-changing loss after the death of a loved one through peer volunteer-led services, professionally designed and supported.

2nd Floor, Suite 202 | 416 440 0290
[email protected]

Hard Feelings Mental Health (HF)

Supports a community of mental health professionals who offer low-cost counselling. Facilitates mental health conversations, service navigation, events, and resource sharing in their storefront retail shop.

Ground Floor | 647 740 FEEL (3335)
www.hardfeelings.org

Services available at Citywide Commons

Counselling Services

  • Individual counselling and group support
  • Violence against women
  • Seniors & Caregivers
  • HIV &AIDS
  • LGBTQ+
  • Bereaved person/families
  • Life transitions
  • Newcomers/immigrants
  • Separation/ divorce & remarrying
  • Survivors of Sexual Abuse
  • Person/families living with grief
  • Walk-In counselling
  • Low cost counselling

Services offered by FST, TTG, MCS, NEW, HF

Settlement Services

  • Settlement programs for immigrants who are permanent residents, refugee claimants, naturalized Canadian Citizens, International students, and temporary foreign workers
  • English language learning programs
  • Women-only English classes
  • Recovery during Immigration and Settlement
  • Supportive housing
  • Employment programs for newcomers
  • Career coaching, resume makeovers, mock interviews, employment webinars, job search help
  • Canadian Citizenship classes

Services offered by MCS, FST, NEW, TTG

Mental Health Support

  • Supportive housing
  • Programs that promote independence, health, and integration for individuals living with mental health challenges
  • Resource navigation and referrals
  • Women’s Solution-Focused Dance Group
  • Social Recreation programs
  • Vocational Program & Skills for Life
  • Raising awareness and providing re ferrals and mental health support
  • Mental health counselling
  • Mental health service navigation
  • Mental health library and book club

Services offered by NEW, TTG, MCS, FST, HF

HIV & AIDS Support Services

  • Support for anyone living with HIV and AIDs and their babies
  • Frontline services for local children and families affected by HIV and AIDS
  • Distribution of infant formula to new moms living with HIV
  • Financial support for HIV/AIDS community
  • Housing/Home care
  • Treatment information
  • Advocacy on behalf of and with the HIV/AIDS community

Services offered by FST, TTG

Seniors Support Services

  • Pat’s Place – temporary safe haven for seniors experiencing abuse
  • Seniors’ Counselling
  • Caregiver Education & Support
  • Friendly Call Phone Support Program
  • English classes for senior women

Services offered by FST, NEW, TTG

Grief Support Services

  • Building and sustaining mutually beneficial connections
  • Peer support offered through one-to-ones and groups by trained volunteers
  • Providing hope for one another in a confidential, safe, supportive, and nurturing environment
  • Community and flagship events that provide an opportunity to honour our loved ones

Services offered by BFO, TTG

Family Support Services

  • Offering practical items including diapers, grocery cards, emergency food, transit tokens, new and gently used clothing, baby bags for newborns and backpacks containing school supplies
  • Case Management Services for children and adults with developmental disabilities
  • Person Directed Planning & Individualized Funding for adults with developmental disabilities

Services offered by TTG, FST

Community Development

  • Healthy Families Healthy Communities
  • Social action and community-based public policy development
  • Growing Up Healthy Downtown
  • Preventing Gender Based Violence
  • Investing In Neighbourhoods
  • Seniors Adult Living Centres
  • Supportive housing
  • Case management
  • Events and workshops that support community building and learning
  • Volunteer opportunities and programs

Services offered by FST, TTG, MCS, NEW, HF

Family Service Toronto (FST) is a designated broader public-sector organization as provided for under section 12 of the Broader Public Sector Accountability Act, 2010 and follows the Ontario broader public sector (BPS) supply chain code of ethics and the requirements for travel and expenses, purchasing/procurement and perquisites. FST has posted its relevant policies for transparency and to be compliant with BPS directives. In addition, the BPS Business Documents Directive requires BPS organizations to enhance their financial and performance reporting to the public.

FST has posted its relevant policies and quarterly service and financial reports for transparency and to be compliant with BPS directives.

Ontario Broader Public Sector (BPS) Supply Chain Code of Ethics

Goal: To ensure an ethical, professional and accountable BPS supply chain.

Personal Integrity and Professionalism

Individuals involved with Supply Chain Activities must act, and be seen to act, with integrity and professionalism. Honesty, care and due diligence must be integral to all Supply Chain Activities within and between FST’s suppliers and other stakeholders. Respect must be demonstrated for each other and for the environment. Confidential information must be safeguarded. Participants must not engage in any activity that may create, or appear to create, a conflict of interest, such as accepting gifts or favours, providing preferential treatment, or publicly endorsing suppliers or products.

Accountability and Transparency

Supply Chain Activities must be open and accountable. In particular, contracting and purchasing activities must be fair, transparent and conducted with a view to obtaining the best value for public money. All participants must ensure that public sector resources are used in a responsible, efficient and effective manner.

Compliance and Continuous Improvement

Individuals involved with purchasing or other Supply Chain Activities must comply with this Code of Ethics and the laws of Canada and Ontario. Individuals should continuously work to improve supply chain policies and procedures to improve their supply chain knowledge and skills levels, and to share leading practices.

Travel and Expense Policy

Family Service Toronto (FST) recognizes that staff and board members may incur various costs in the fulfillment of their responsibilities. Allowable expenses include travel, meals, accommodation, conferences/training and hospitality. All expenses incurred must be directly related to FST’s work, must be modest and appropriate, and must balance economy, efficiency, as well as health and safety and environmental considerations. The most economical and practical option should be selected whenever possible. This policy seeks to establish fair and consistent rules for expenses and travel. Read the full policy.

Expense Disclosures

Fiscal Year 2023 – 2024

Q1 Expense Disclosure
Q2 Expense Disclosure

Fiscal Year 2022 – 2023

Q1 Expense Disclosure
Q2 Expense Disclosure
Q3 Expense Disclosure
Q4 Expense Disclosure

Fiscal Year 2021 – 2022

Q1 Expense Disclosure
Q2 Expense Disclosure
Q3 Expense Disclosure
Q4 Expense Disclosure

Fiscal Year 2020 – 2021

Q1 Expense Disclosure
Q2 Expense Disclosure
Q3 Expense Disclosure
Q4 Expense Disclosure

Purchasing and Procurement Policy

Family Service Toronto’s programmatic and organizational requirements demand the purchase of a broad range of supplies and services. All approved expenditures and commitments must be consistent with the FST operational plan and within approved budgets.  Any significant exceptions must be formally approved by the Executive Director or the Board of Directors.

It is expected that due diligence be done to make purchases and acquire services through an open, fair and transparent process. A contract of more than $100,000 can only be awarded as a result of an open competitive bidding process, and any contract between $10,000 and $100,000 must be through an invitational competitive process. A contract of less than $10,000 can be entered without any restrictions. The value of the procurement cannot be reduced to circumvent the competitive thresholds. The board has the authority to waive these requirements in special circumstances.  Read the full policy .

Perquisites

The terms and conditions of employment for all employees of Family Service Toronto (FST) are set out in:

  • The offer letter or employment contract
  • FST policies, as amended from time to time
  • For unionized employees, the Collective Agreement.

Employees are also subject to applicable legislation and other legal requirements of all relevant regulatory or certifying bodies/associations.

No employee shall have perquisites (e.g., fitness club memberships, tickets to cultural or sports events, clothing allowances) that are not related to business requirements. Read the full policy.

Public Sector Salary Disclosure

Family Service Toronto is subject to the Public Sector Salary Disclosure Act. More information is available on the Ontario Ministry of Finance website under Public Sector Salary Disclosure.

Service, Financial and Risk Reports

Family Service Toronto reports to its volunteer Board of Directors on the service and financial performance of the organization on a quarterly basis. This also includes reporting on organization risk associated with operations.

Fiscal Year 2023 – 2024

Q1 Service, Financial and Risk Report
Q2 Service, Financial and Risk Report

ED Reports

Q1 Executive Director’s Report
Q2 Executive Director’s Report

Fiscal Year 2022 – 2023

Q1 Service, Financial and Risk Report
Q2 Service, Financial and Risk Report
Q3 Service, Financial and Risk Report
Q4 Service, Financial and Risk Report

ED Reports

Q1 Executive Director’s Report
Q2 Executive Director’s Report
Q3 Executive Director’s Report
Q4 Executive Director’s Report

Fiscal Year 2021 – 2022

Q1 Service and Financial Report
Q2 Service and Financial Report
Q3 Service and Financial Report
Q4 Service and Financial Report

ED Reports

Q1 Executive Director’s Report
Q2 Executive Director’s Report
Q3 Executive Director’s Report
Q4 Executive Director Report

Fiscal Year 2020 – 2021

Q1 Service and Financial Report
Q2 Service, Financial and Risk Report
Q3 Service and Financial Report
Q4 Service and Financial and Risk Report

ED Reports

Q1 Executive Director’s Report
Q2 Executive Director’s Report
Q3 Executive Director’s Report
Q4 Executive Director’s Report


FST Policy – Purchasing and Procurement
FST Policy – Terms and Conditions of Employment

Family Service Toronto follows a comprehensive set of policies and procedures based on the vision, mission and values that guide our people and our work. They ensure we are compliant with all relevant legislation and support our mandate to deliver quality programs and services to our clients and the communities we serve.

These include the following:

Family Service Toronto supports the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and is committed to meeting the requirements of the Integrated Accessibility Standards Regulation. We will work to prevent and remove barriers and to provide fair and effective accommodation for people with disabilities. Equity and inclusiveness are core to our organization’s values and promotion of integration is reflected in all that we do. Read our Accessibility Policy Framework.

Accessibility Advisory Workgroup

Family Service Toronto is starting an Accessibility Advisory Workgroup. We are looking for FST clients who would like to share their experiences and help make recommendations to improve access to services here at Family Service Toronto. Learn more about how you can support us.

Website Accessibility

We support and strive to implement the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) guidelines. We endeavour to ensure that the content on our website satisfies Level A and AA Success Criteria as required by Web Content Accessibility Guidelines (WCAG) 2.0 and the Accessibility for Ontarians with Disabilities Act (AODA). Read our Multi-Year Accessibility Plan, 2023 – 2028 and the 2023 Accessibility Compliance Report.

While we make all efforts to comply with current web accessibility standards, our website pages may not always pass online validation tools due to some aspects of the content management technology used to manage our website. We may also post some third-party content presented contextually on our sites via other technologies, including mapping systems, event forms and other applications which are out of our control. We look to develop accessible solutions as technology improves. We also encourage our service providers to comply with industry-wide accessibility standards as part of our business relationship.

Some of our content, or website content developed by other agencies which we link to, is in PDF format only. We are working towards reducing our dependence on PDFs for use on our web site, and training staff to provide content in more accessible formats. If you require FST documents in an alternative format we will make them available upon request.

Please contact Service Access Unit:
Phone: 416-595-9618
Email: [email protected]
TTY: 416-751-0635
Fax: 416-595-0242

Family Service Toronto and Campaign 2000 nation-wide have released a joint statement denouncing all forms of anti-Black racism, colonialism and white supremacy.   We have a responsibility to ensure our work contributes to ending anti-Black and anti-Indigenous racism, which cannot be done without critical self-reflection, education and dialogue.

For over 100 years, Family Service Toronto (FST) has been helping people who are confronted with a variety of life challenges. We assist individuals and families through our counselling, community engagement and public education programs, and advocacy work

Our services are available to everyone who lives or works in Toronto.

Vision

We envision a city in which people are resilient and thriving in more just and supportive communities.

Mission

We work with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity.

We achieve this through our understanding of poverty and the harmful effects of marginalization, discrimination and oppression. We direct our energies to support individuals and families in our core service areas – community counselling and mental health, gender-based violence and developmental disabilities. At the same time, we work to influence policy, build knowledge, strengthen communities and advocate for system change.

Values

We are committed to:

  • grounding our work in the lived expertise of people and the community
  • working from a strengths-based and trauma-informed approach
  • celebrating diversity, pursuing equity and practicing inclusion
  • being accountable through measurement and outcome reporting
  • striving for excellence in all that we do

Our definition of family:

Our name begins with “family” and we understand it to mean: Two or more people, whether living together or apart, related by blood, marriage, adoption or commitment to care for one another.

We know we are successful when:

  • people live with dignity in thriving neighbourhoods and inclusive communities which are free of poverty and violence
  • public policy is grounded in social and economic justice
  • programs and services are accessible to those who face barriers
  • people build on their skills to manage life challenges
  • people are able to realize their potential

Read our   Strategic Plan 2021-2026: Open Hearts, Healthy Minds, Strong Communities

Equity and Inclusion Policy

FST is committed to a policy of equity and inclusion. We strive to ensure that there is no discrimination on the basis of ethnicity, language, race, age, ability, gender, sexual orientation, income, political or religious affiliation in all aspects of our operation and at all levels of the agency.
Read Equity and Inclusion Policy.

Senior Leadership Team

Chris Brillinger

Executive Director

Kevin Forrest

Chief Operating Officer

Anna Zhang

Chief Administrative Officer

Leila Sarangi

Senior Director, Strategy and Innovation

Charissa Tucker

Senior Director, People and Culture

Directors

Lisa Manuel

Clinical

Sailaja Pillalmari

Acting Director, PassportONE

Shawn West

Finance

Brian Porter

Special Projects

Lewis Dunne,

Technology and Business Intelligence

FST’s Board of Directors is a diverse group of professionals who serve voluntarily and live or work in the GTA. New Board members are elected annually at FST’s Annual General Meeting.

The Board of Directors is accountable to internal and external stakeholders and its primary responsibilities include:

  • Meeting its responsibilities under the Ontario Corporations Act and other legislation that governs Family Service Toronto.
  • Providing strategic guidance to the organization, ensuring that the vision, mission, values and strategic plans are current and respond to the needs of clients and staff.
  • Ensuring accountability for resources and results.
  • Providing oversight of enterprise-wide risk management.
  • Supporting the Executive Director and review their performance regularly.

All Board activities are governed by FST’s by-laws and governance policies. FST is accredited by the Council on Accreditation and is compliant with standards of best practice in governance.

FST Historical Records – City of Toronto Archives

In 2014, Family Service Toronto marked 100 years as one of the city’s oldest and most vital social service organizations.
FST started as the Neighbourhood Workers Association (NWA) in 1914 when a group of volunteers came together to address the growing levels of poverty faced by many families in the city. See our Celebrating a Century in the City centennial video.

In 1962, NWA changed its name to “Family Service Association of Metropolitan Toronto”. In 2008, the name changed again to Family Service Toronto.
Originally, NWA served as an umbrella organization, bringing together churches and other charitable organizations to co-ordinate the provision of relief to families in need.

The association was instrumental in organizing relief during the influenza epidemic in 1918 and the Great Depression during the 1930s. NWA’s constitution charged the agency with the responsibility to acquire “information regarding the social needs of the community” and promote “the means to meet those needs.”

Today, provides more counselling and community building services than relief, but we are still here for Toronto’s most vulnerable citizens. While our organizational structure and nature of our work has evolved over time, our core values haven’t.

Annual Report 2022-2023

Our recent activities and accomplishments are featured in our Annual Report 2022-2023

Audited Financial Statements 2022-2023

As required, the accounts and financial transactions are audited by an independent auditor appointed by FST’s Board of Directors. Read the audited Financial Statements presented at the Annual General Meeting on June 28, 2023.

Strategic Directions

Mid-Term Report on Progress of the Strategic Plan 2021-2026

Unique – Registered Clients

Strategic Plan 2021-2026: Open Hearts, Healthy Minds, Strong Communities

Strategy and Impact 2020 (2017-2020)

FST Brochures

The full list of our downloadable brochures (PDF format) is available on the FST Program Brochures page.

Evaluation and Research

Family Service Toronto 2022-2023 Socio-Demographic Report and Infographic released February 20, 2024

Client Experience Survey 2023: Feedback from Passport Program Clients

Client Experience Survey 2022: Feedback from Options and Person-Directed Planning Clients and Caregivers

FST Socio-Demographics Report 2018-19

Demographic Report Summary, February 2018

Historical Centennial Booklet

A Century of Community Service – a booklet highlighting our 100 years of work and accomplishments from 1914-2014
See our Celebrating a Century in the City centennial video.

Historical Records

The City of Toronto Archives hosts historical records of Family Service Toronto, formerly known as Family Service Association of Toronto (FSA) and previously Family Service Association of Metropolitan Toronto.

The archived materials provide a detailed picture of the organization’s previous administration and programs and include records such as board and committee minutes, annual reports, planning reports, newspaper clippings and photographs.

The collection also includes some material from FSA’s predecessor, the Neighbourhood Workers’ Association, notably annual reports, and records from its two residential camp programs, Bolton Camp and Illahee Lodge/Illahee Northwoods Camp.

Past Annual Reports

Family Service Toronto sources of revenue are diverse ranging from grants from United Way and Government funding to donations from individuals and earned income.

Family Service Toronto Financial Statements 2022/23

Audited Financial Statements for the period ending March 31, 2023 are available to download.

Past Financial Statements

Financial Statements 2021/2022

Financial Statements 2020/2021

Financial Statement 2019/2020

Financial Statements 2018/2019

Financial Statements 2017/2018

Financial Statements 2016/2017

Financial Statements 2015/2016

Financial Statements 2014/2015

COA_Accredited_Logo

Family Service Toronto is accredited by the Council on Accreditation (COA).

Accreditation is an independent process that service organizations and agencies use to evaluate and improve the quality of care and services. It is an opportunity to be evaluated against national standards of excellence and to identify opportunities for improvement.

Accreditation provides FST with an opportunity to showcase its extraordinary achievements as one of the city’s largest service agencies working to assist individuals experiencing various life challenges.

Directions to FST Sterling Office:

There are several ways to reach our new location by TTC:

Streetcars: 506 and 505

Both the eastbound and westbound 506 CARLTON/COLLEGE and 505 DUNDAS streetcars stop at Sterling Road where you walk North about three minutes to our office.

Subway: Line 2
Get off at DUNDAS WEST SUBWAY STATION and then:

  • take the 505 Dundas eastbound streetcar and get off at the STERLING ROAD stop; or
  • take the 168 SYMINGTON bus and get off at the first stop on SYMINGTON AVENUE. Walk South on SYMINGTON, go right at BLOOR ST WEST, turn left at STERLING ROAD and walk about five minutes until you reach our office; or
  • walk South on DUNDAS, go left on BLOOR and then walk South on the RAILWAY PATH for 5 minutes until you reach the back entrance of the 128A Sterling parking lot (stairs to the path are just after the GO Train bridge).  See map below.

You can also call the TTC at 416-393-INFO (4636) for directions.

If you drive a vehicle, limited visitor parking is available and it requires QR code scanning at FST Reception. If you come by bike, there are bike racks available near the building entrance.

The building is wheelchair accessible.

Safety Planning

If you want to keep your browsing history private read tips for Internet Explorer, Firefox and Chrome. To clear your browsing history read tips for Internet Explorer, Firefox and Chrome.

To help you prepare for your safety in a variety of situations, Victim Services Toronto (VHS) created the checklists below for you to consider. These lists are in PDF format and can easily be printed or saved to your computer for reference. You will need Adobe Acrobat to open this files. Clicking on the links below will open the PDF in a new browser window.

These files, shared courtesy of Victim Services Toronto, are also available in other languages by clicking the links on Victim Services Toronto Safety Planning.

Planification des mesures d’urgence

Emergency Information

Distress

Call 911 for any situation requiring immediate assistance (police, fire, and/or ambulance).

Distress centre of Toronto: 416-408-HELP (4357)
Provides confidential service available 24 hours a day to persons in distress. Access to a confidential interpreter for callers in crisis offered in 151 languages.

General help with any social service issue

Call 211 or go to 211toronto.ca

Abuse

Call the Police at 911 in an emergency

211 Toronto Abuse and Sexual Abuse services

Assaulted Women’s Helpline

416-863-0511 or 1-866-863-0511 outside 416 area
Toll-free: 1-888-364-1210
Website: http://www.awhl.org/
Confidential and anonymous; telephone crisis counselling, information and support; referral to emergency shelters; legal information and community services, as well as culturally appropriate resources for abused women; liaison with diverse communities.

519 Church Community Centre – Anti-Violence Program

416-392-6877
Website: http://www.the519.org/
It responds to hate crimes based on sexual or gender orientation and to same-sex or pansexual partner abuse.
Bashing Report Line for victims or witnesses of homophobic assaults: http://www.torontopolice.on.ca/rhvp/rhvp_pamphlet.pdf

Food/Drop-in Centres

Food link hotline

416-392-6655
Website: https://foodshare.net
Linked with Community Info 211 to provide 24-hour assistance for locating food banks or free hot meals.

Daily Bread Food Bank

416-203-0050
Website: http://www.dailybread.ca/
Provides names and locations of food banks in Toronto Area. Requires an interview. Home address and income statement must be provided.

519 Church St. Sunday Drop-in

416-355-6783
Website: http://www.the519.org/
A year-round programme featuring meals, movies, meeting place and resource information for homeless people.

519 Church St. Meals-trans

416-355-6778
Website: http://www.the519.org/programs/meal-trans
Meal Trans is a multi-service drop-in primarily for lower-income and street-active transsexual and transgendered people. We provide a place for ts/tg people to get together over a healthy meal, access resources, information, and referrals, discuss issues relevant to our lives, learn with and from each other, and build a stronger community.

Out Of The Cold (OOTC)

416-699-OOTC
Provides safe refuge, hospitality and emergency shelter to the homeless community at different sites throughout the City of Toronto List of OOTC sites is available online.

416 Drop In

416-928-3334
Website: http://416community.com/
Dundas St. (Parliament & Dundas).Offers a range of services for women including meals, recreations, showers, telephones, etc.

Fred Victor Centre

416-364-8228
Website: http://www.fredvictor.org/
146 Queen St (Jarvis & Queen) offers a range of services including low-cost meals.

Emergency Housing Help

General Inquiry

To make an inquiry or get information about shelter services, please call Hostel Services’ general line at 416-392-8741.

Assessment and Referral Centre

416-338-4766
A 24-hour hotline providing information and referrals to shelters for singles.
From a payphone, call the Toll Free number 1-877 338-3398.
Nightly walk-in from 8:30pm to 7:30am at 67 Adelaide Street East (temporary location)

Central Family Intake Line

416-397-5637
A central referral service for families who are homeless or at risk of losing their home. Information and referral to family shelters.

Street to homes

416-392-0090
Across the entire City, seven days a week, 365 days a year, street outreach workers from community-based services and the City’s Streets to Homes unit help homeless people living outside get a safer place to sleep and find long-term housing.

Housing Help Centres

GTA

Toronto Social Housing: 416-981-6111

East York Housing: 416-424-2008

York Housing: 416 653-5400

Scarborough Housing: 416-285-8070 ext. 302

Etobicoke:

North: 416-741-1553
South: 416-252-6471

Specialized Housing Help:

Community Resource of Connection Toronto: 416-482-4103

Support/housing referral for persons with mental health problems

Centre for Spanish Speaking People: 416-533-8545

Evangel Hall: 416-504-3563

Romero House: 416-763-1303; 416-763-2939 (referrals for refugee claimants new to Canada)

Legal Services

Downtown Legal Services

416-978-6447
720 Spadina Ave. #418
Website:
http://downtownlegalservices.ca/
Student Legal Aid Society clinic, funded by Legal Aid Ontario. Legal advice and representation provided by supervised law student volunteers covering many areas of law including: tenant issues, social assistance, pensions, employment rights, minor criminal offenses, some small claims actions, Legal Aid appeals, Employment Insurance (EI), academic and student loan appeals, Criminal Injuries Compensation Board referrals, public legal education workshops.

Legal Aid Ontario

To apply for Legal Aid Certificate call: 416-979-1446

Virtual Walk-In / Single Session Counselling

Community members are invited to access our free Single Session Walk-in Counselling. 

Virtual sessions are available Mondays, Wednesdays and Fridays; 11 a.m. – 5 p.m.
In-person sessions are available on Thursdays, starting April 11, 2024 at our 355 Church Street location.

For more Information, go to Single Session Walk-in Counselling program page

If you are in crisis, please call:

Distress Centre: 416-408-HELP (4357)
Assaulted Women’s Helpline: 416-863-0511 or 1-866-863-0511
Gerstein Centre – Crisis line: 416-929-5200 
Community Information and Toronto Community Crisis 211 or go to 211Toronto.ca


Workshops and groups by program

Counselling | Families in Transition | Options – Children | Violence against Women | David Kelley Services | Seniors and Caregivers Support Services | Seniors Community Connections | Healthy Families, Healthy Communities


Workshops and groups offered by Counselling Service

Weekly Meditation Group (virtual)

This weekly webinar is an invitation to engage in a guided mindfulness practice.  Each week, a counsellor will lead participants through a meditation and provide information about a weekly topic, such as mindfulness, coping strategies, or understanding emotion.

Date(s): Every Monday
Time:
1 – 1:30 p.m.
How:
Offered via Zoom
Cost
Free
Registration information:
To register or for more information contact Family Service Toronto Service Access Unit 416.595.9618 or email: [email protected]

Download flyer

Group for Emotional Regulation (virtual)

This six-week group helps individuals:

  • Know they are not alone in their distress and that others struggle with similar issues.
  • Share information and learn from each other.
  • Experience a safe place within which to practice new skills.

Every week/session a new technique will be introduced and practised to help you with reducing your anxiety and having more self-regulation. Members will not be allowed in the group if they skip the first two session  since the material and practice of it is build up on each session.

Date: Thursdays, November 2 – December 7, 2023
Time: 10:30 a.m. – 12 p.m.
How: Offered via Zoom
Cost: Sliding scale starting at $10/session
Registration: Pre-screening required and assigned when registering. Please call Family Service Toronto, Service Access Unit at 416.595.9618

Download flyer


Workshops and groups offered by Families in Transition Program

THE WAVE – A Family in Transition Children’s Group

A group for kids in grades 4 to 6 (born 2012-2014) to discuss and understand family changes like separation or divorce. Through creative activities, they’ll explore their feelings and experiences. The group format will allow participants to be witnessed and to witness others, and create a safe space for sharing, normalization, and validation of experiences to build resilience.

Date(s): Thursdays, May 2 – June 20
Time: 4:15 -5:45 p.m.
Location: 355 Church Street
Cost: Group fees align with the FST Sliding scale
Registration information: To begin the registration process please call Service Access Unit: 416.595.9618

Download flyer

Supporting Children through Separation and Divorce (virtual)

Psycho-educational and interactive sessions for parents who want to develop an understanding of children’s developmental stages and their corresponding experiences of separation and divorce; and learn skills to support their own well-being and their children’s who may be experiencing challenges.

Dates and time
Wednesday, February 14 | 11 a.m. – 1 p.m.
Wednesday, Apr 17 | 12 – 2 p.m.
Wednesday, June 19 | 12 – 2 p.m.

Fee: Sliding scale $10 – $105 per session
How: Offered via Zoom
Registration: Pre-registration is required.
Please register by calling our Service Access Unit: 416-595- 9618
Co-parents will not be attending at the same workshop.

Co-parenting: The Good, The Bad and The Ugly (virtual)

Psycho-educational and interactive single session workshops for parents wanting to develop an understanding of healthy co-parenting strategies and the different types of co-parenting; and learn skills on how to engage in a healthy co-parenting relationship to support the well-being of their children

Dates and time
Wednesday, January 10 | 11 a.m. – 1 p.m.
Tuesday, March 5 | 11 a.m. – 1 p.m.
Thursday, May 9 | 11 a.m. – 1 p.m.

Fee: Sliding scale $10 – $105 per session
How: Offered via Zoom
Registration: Pre-registration is required.
Please register by calling our Service Access Unit: 416-595- 9618
Co-parents will not be attending at the same workshop.

Blending Families (virtual) 

A one-time 2-hour psycho-educational workshop for parents and their partners wanting to ease the transition of introducing a new romantic partner to their children. The workshop will cover common challenges, learning to manage different parenting styles and navigating the co-parenting relationship, while staying connected to your new partner and children. 

Date and time: To be announced
Fee: Sliding scale $10 – $105 per session
How: Offered via Zoom
Registration: Pre-registration is required for all attendees. Please register by calling our Service Access Unit: 416-595-9618.
Co-parents will not be attending the same workshop.
Please attend with your new romantic partner (if possible).


Workshops and groups offered by Options – Children

Resources Coordination Workshop

This workshop offered by Options – Children is designed to provide caregivers who have children and/or youth between the ages of 0 -18 years old, with information on both FST’s children programs and Toronto based resources to assist with supporting the needs of a loved one.

Date:  March 20, 2024
Time: 11 a.m. – 12:15 p.m.
Where: 202-128A Sterling Rd., Toronto
Fee: Free
Registration link: https://forms.office.com/r/JDfzabLdyS

Download flyer

Camps Registration Workshop

Ever wonder what you need to register your child for camp? Not sure what camps are out there? Come join us for an information session on camps and respite registration. This single-session workshop is suitable for caregivers of children 4 -18 who would like to have a better understanding of the what’s, when, and how’s of registering for camp.

Date:  March 21; 2024
Time: 11 a.m. – 12:30 p.m.
Where: 202-128A Sterling Rd., Toronto
Fee: Free
Registration link:
Register to one session:
For March 21 session: bit.ly/registrationtocamps
For April 18 session: bit.ly/April18camps
For May 2 session:  bit.ly/May2Camps
For May 16 session: bit.ly/May16Camps

March 21 session flyer
April – May sessions flyer

Financial Supports Workshop

Come learn about provincial and charitable funding that you and your child may be eligible for. Receive a resource package with links and steps for completing the applications. This workshop is suitable for caregivers of children birth to 18 who would like to have a better understanding of funding for children with special needs.

Date:  March 28, 2024
Time: 11 a.m. – 12:15 p.m.
Where: 202-128A Sterling Rd., Toronto
Fee: Free
Registration link: https://forms.office.com/r/QR518PQg0W

Download flyer


Workshops and groups offered by the Violence against Women Program

Resilient Bodies Trauma-Informed Yoga Webinar

This 8-week webinar is for people who have experienced trauma.  This online webinar is an invitation to practice gentle trauma-informed yoga and to learn how yoga/mindfulness are useful for trauma recovery.  Participants will gain skills to assist them in understanding and managing trauma responses.  Each session will include both an educational component as well as a yoga practice.  The yoga offered in this webinar is suitable for both beginners and those who already have a yoga practice.

Date(s): April 12 – June 7 (excluding May 31), 2024
Time: 10a.m. – 12p.m.
How: Offered via Zoom
Cost: Free
Registration information: To register, contact the Service Access Unit.
Phone: 416-595-9618
Email: [email protected]

Download flyer

Uncovering Resources through Expressive Arts (currently full)

An 8-week group for women-identified survivors of trauma offered by Family Service Toronto – Violence Against Women Program.  This group is suitable for those who are interested in exploring sense of self and safety through mindfulness and the expressive arts. 

Focus: Exploring sense of self and safety through mindfulness and the expressive arts in a group setting

Date(s): Mondays, March 11- April 29
Time: 10-12a.m.
How: 355 Church Street
Cost: Free
Registration information: Please call Family Service Toronto’s Service Access Unit at 416-595-9618.  Pre-group screening is required. 

Download flyer

Ebb and Flow (the group is currently full)

A group for women-identified trauma survivors who want to connect more with their bodies.  Weekly sessions will involve mindfulness, expressive arts, and trauma-informed yoga.

Date(s): Mondays, January 8 – February 12, 2024
Time: 10 a.m. – 12 p.m.
Location: 355 Church Street
Cost: Free
Registration information: Please call Family Service Toronto’s Service Access Unit at 416-595-9618.  Pre-group screening is required.

Download flyer

Let’s Learn Together

Monthly group for Tamil speaking women. In this group, women can share their life experi­ences after COVID-19 and how they coped with challenges, and learn from each other.

In each session, the group facilitator reviews new resources to enhance the knowledge about mental health, coping strategies, safe relationships, and other topics.

Dates: Every 3rd Tuesday of the month; Oct. 17, 2023 – Mar. 19, 2024
Time: 10:30 a.m. – 12:00 p.m.
Location: The Hub, 1527 Victoria Park Ave.Scarborough.
Registration: Please call Satha at 416.586.9780 x 525 and leave your name and call back number.

Download flyer


Workshops and groups offered by David Kelley Services Program

Emotional Skills Group (virtual)

This is an online skills group offering 2SLGBTQ+ clients a space to learn and practice the emotional skills needed for managing stress, regulating emotions and having healthier relationships. Each session centers a core emotional skill, with sessions building and integrating upon one another. Groups are limited to maximum 10 participants.

Date(s): Wednesdays, starting January 17, 2024
Time: 1-2:30pm
Fee: Sliding scale $10 – $105 per session
Registration information: Pre-screening required. Contact Family Service Toronto Service Access Unit 416.595.9618 or email: [email protected]
Eligibility: Participants have to be eligible for services through DKS; interested in learning tools to cope with emotional dysregulation; and able to commit to attending 5/8 sessions.

Download flyer

2STNB+ Connect Peer Support Group (virtual)

2STNB+ Connect Peer Support Group is now offered by DKS services and it replaces 2STNB Peer Support Group, previously offered by Queer and Connected.
This virtual peer support group assists youth across the gender identity spectrum to meet and connect with others in their community, explore their identities, and make friends.

Dates: Ongoing; Bi-weekly, Wednesdays: Jan 10, 24; Feb 7, 21; Mar 6, 20; Apr 3, 17…
Time: 7:00p.m. – 9:00p.m.
Location: virtually on Zoom (a link will be provided to all participants in advance of workshops)
Cost: Free
Registration/information:  The group is open to 2STNB+ youth 16-29 in Toronto and the GTA
Register with Keith at [email protected]
Follow on Instagram

Download flyer

Art in Trans*ition Peer Support Group (virtual)

Art in Trans*ition is a new 6-session group offered by David Kelley Services (DKS) and Family Service Toronto (FST). Folks at any stage of gender transition are invited to explore social, medical/physical and emotional transition, intersectionally with our other held identities, through writing, poetry, zines, collage, and other art-making practices. Participants have the opportunity to learn about themselves, meet other 2STNB+ youth, and create art in a virtual space.

Participants of none or of all levels of art-making experience and abilities are welcome.
Required art supplies: Journal; pen and pencil; phone camera.
More options: Scissors, tape and glue; collage scarps; paint and brushes; markers; crayons; your art medium of choice.

When: Bi-weekly, Wednesday, January 31, February 14, February 28, March 13, 2024 (alternate Wednesdays with 2STNB+ Connect)
Time: 7:00 – 9:00 p.m. on Zoom
Location: virtually on Zoom (a link will be provided to all participants in advance of workshops)
Cost: Free
Registration/information:  Open to youth aged 16-29 in Toronto and the GTA
Register with Keith at [email protected]
Follow on Instagram

Download flyer


Workshops offered by Seniors and Caregivers Support Services Program

Body-Positivity & Body-Neutrality for Seniors

A one-time 2-hour workshop for adults over 55yrs who are interested in discussing  self-esteem, aging, and body image. The workshop will involve education and opportunities to share and participate in activities. The workshop will cover two approaches/frameworks: body-neutrality and body-positivity.

When: Thursday, March 28, 2024
Time:  1 – 3 p.m.,
Where: Zoom
Cost: Free
Registration information: To register contact the Family Service Toronto Service Access Unit at 416.595.9618 or email: [email protected]

Download flyer

Still With It: Safety & Belonging for 2SLGBTQIA+ Seniors (in-person)

In-person, educational group for 2SLGBTQIA+ seniors (55+) who want to learn about fraud and financial scams, as well as gain the abitlity to identify and respond to various forms of elder abuse.
In this inclusive space, you’ll find support, build community, and develop essential tools to promote resilience. This group also provides opportunities to become a peer facilitator in future groups. Let’s learn, grow, and advocate together!

Date: Thursdays, 12 sessions starting April 25, 2024
Time: 2 – 4 p.m.
Location: 355 Church Street, Toronto
Cost: Free
Registration: Pre-sreening is required. Call to register: 416.595.9618

Download flyer

Golden Age Rainbow Chat (in-person)

Are you someone aged 55+ and identify as part of the 2SLGBTQ+ community? Are you looking to connect with others and build community? Join the Golden Age Rainbow Chat for a weekly drop-in chat. This ongoing group, offered by Seniors and Caregivers Support Service counsellors, will explore a variety of topics while building social connection and support.

When: Fridays, ongoing
Time:  Weekly on Friday afternoons from 3:00 – 4:30 p.m.,
Location:  Family Service Toronto, 355 Church Street.
Cost: Free
Registration information: Pre-screening, 30 min, required. To register contact the Family Service Toronto Service Access Unit at 416.595.9618 or email: [email protected]

Download flyer

Need a Boost (virtual)

Join our discussion group for women 60+. Learn to restore your self-confidence and build support in your life.

  • Increase your social network
  • Practice communication skills
  • Rediscover interests and abilities
  • Share memories

Date:  Second and fourth Monday afternoon each month
Time: 1:30-3:30 p.m.
Location: Zoom
Cost: Free
Registration: please call Service Access Unit at  416-595-9618.

Failure to Launch (virtual)

A virtual group for parents 55+ of adult children who have been unable to secure their independence due to:

  • Chronic Illness
  • Mental Health
  • Addictions

Come out and meet other parents who are dealing with similar issues. Learn how to protect yourself against abuse while supporting your adult child in gaining independence.

  • Understand your role in continuing the cycle of dependence
  • Learn how to set limits and boundaries
  • Become aware of the impact of guilt and shame
  • Learn to cope with loss and change and moving forward

Date: Fourth Thursday each month
Time: 1:30 – 3 p.m.
Location: Zoom
Cost: Free
Registration: please call Service Access Unit at  416-595-9618.

Gaining Strength, Sharing Stories (virtual)

A virtual group for women 60+
Sharing our stories, we discover we are not alone.

  • Tell your story in a safe and supportive environment
  • Ease isolation by connecting with others
  • Learn strategies for emotional safety and self-care
  • Focus on creating and maintaining healthy relationships.

When: Second Wednesday each month;
Time: 1:30 – 3:00 p.m.
Location: Zoom
Cost: Free
Registration: Please call Family Service Toronto’s Service Access Unit at 416-595-961

Caring for Caregivers (virtual)

This 12-session group is offered by FST’s Seniors and Caregivers Support Service counsellors. Are you caring for or concerned about a senior (55+)? Maybe a parent, spouse, partner, relative or friend? This closed group explores various topics related to aging and caregiving over a 12-week cycle. Each session will have an educational component as well as opportunities for participants to exchange ideas, offer support, and share experiences. Participants have the opportunity to bring their own topics for discussion or request counsellors provide focused guidance for specific issues. The group is limited to 10 participants.

When: Starting in September 2024. Dates to be announced
Time: Weekly on Thursday mornings from 10:30 a.m. – 12:00 p.m.
Location:
Offered via Zoom or phone
Cost
Free
Registration information: Pre-screening, 30 min, required.
To pre-register contact the Family Service Toronto Service Access Unit at 416.595.9618 or email: [email protected]

Seniors Chat Group (virtual)

A discussion group for anyone aged 55 and over offered by Seniors and Caregivers Support Service counsellors.

Bring some coffee or tea and join FST counsellors for a weekly drop-in chat. We will discuss a variety of topics with the goal of building connection and support with one another.

Date(s): First and third Wednesday of each month: Jan 4 & 18; Feb. 1 & 15; Mar. 1 & 15; Apr. 5 & 19; May 3 & 17; Jun. 7 & 21, 2023
Time: 3:00 – 4:30 p.m.
How:
Offered via Zoom or phone
Cost
Free
Registration information: To register contact the Family Service Toronto Service Access Unit at 416.595.9618 or email: [email protected]

Workshops offered by Seniors Community Connections Program

Groups for the Latino-Hispanic Community/Spanish-Speaking Seniors Programs

See all groups flyer

Chat & Socialize (Chatear y Socializar)

Every Wednesday, older adults in the Latino Hispanic community meet in person or via Zoom to socialize. And once a month to watch a movie and share a pizza at Sterling Road. Coordinators: Evelyn & Rodrigo
Where & When:128 Sterling Rd, 2nd floor Office 202 | 11 AM to 1:30 PM
Information: 416.216.8460

Download flyer

Board Games (Juegos de mesa)

On the second Monday of each month, Latino-Hispanic seniors meet to play board games, games to sharpen the mind, or engage in light and entertaining exercises. Coordinators: Evelyn & Rodrigo
Participants meet to laugh, have fun and a good time.
Where & When: 355 Church St. | 11 AM to 1:30 PM
Information: 416.216.8460

Download flyer

Technology practice (Práctica de tecnología)

Every Friday, come with your iPad, iPhone, computer or other device you use to practice and find answers to questions that arise while using new technologies. Coordinator Rodrigo
Where & When: Birkdale Community Centre, 1299 Ellesmere Rd., Scarborough | 10:30 AM – 1:00 PM
Information: 416.216.8460

Download flyer

In Contact – Podcast for Spanish Seniors (virtual)

A brief review of what is relevant at the local level with an indication of available services that help overcome the challenges in “Times of Coronavirus”. The program is offered by Seniors Community Connections (SCC)

Audience: Latino Hispano Community
Facilitator: Rodrigo Briones, SCC Coordinator, Lation Hispano Community Facilitator
Date(s): Once a week
Time: Link to podcast always available
CostFree
Registration: Contact number for more information: Rodrigo 416.755.5565 ext. 438


Workshops offered by Healthy Families, Healthy Communities program

Smartphone Basic Class

Classes are offered by the LabourEducation Centre for Arabic – speaking women who want to feel more confident using their smartphone. Participants will build their English language skills and knowledge about:

  • English digital technology terminology
  • Safety and Security
  • How to avoid fraud & hacking.
  • Online job searching & application.
  • Saving files on your phone

Translation will be available. Participants need to bring their smartphone.

Dates:  Thursdays-biweekly; 8 sessions | March 21 – June 27, 2024
Time: 10:30 a.m. -12:00p.m.
Location: The Hub, 2nd floor; 1527 Victoria Park Ave. TTC – Presto card available.
Registration: To sign up connect with:
Nada:  416.755.5565 x 343; [email protected]
Nariman: 416.755.5565 x 402; [email protected]

Download flyer

Café Group for Arabic men (in person)

A group for newcomer Arabic men who come together to share experiences and concerns, and learn where they can obtain the correct and reliable information about Canadian laws and settlement. 

Cafe’ meetings help newcomers to deal with challenges that face them and their families: settlement and language difficulties; parental difficulties; coexisting with other cultures; employment; loneliness and isolation.

Date: Biweekly, on Thursdays 
Time: 11:00 a.m. to 13:00 p.m.
Location: Victoria Park Hub
Registration: Contact Ahmad at 416-595-9230 ext 255 l [email protected]
Download Arabic flyer
Download English flyer

Women’s Resilience: A Nigerian Perspective (virtual)

A Virtual Group Meeting to enhance women resiliency. Issues on self care and compassion, coping strategies, self-growth and lots more are discussed collectively. Program offered by the Violence against Women Program Facilitator (Nigerian Community)

Date(s): Every Tuesday
Time: 12 – 2 p.m.
How: Conference phone call
CostFree
Registration information: Contact Blessing by email [email protected]
Contact number for more information: 647 510 4371

Chitchat Group (In-person; Arabic Speaking  Women’s Support Group)
الدردشات نسائية عربية

Chitchat is a free group for Arabic-speaking women offered by Family Service Toronto – Healthy Families, Healthy Communities program in partnership with Arab Community Centre. The group offers an opportunity for women to meet, share and learn from each other, improve the quality of their family life, build skills for safe and healthy relationships, and gain awareness of resources.

Date(s): Biweekly, Thursdays
Time:
10:30 a.m – 1 p.m.
How:
Victoria Park Hub, 1527 Victoria Park Ave., 2nd floor,
CostFree
Registration:
Call Nariman Shabo, Counsellor, English and Arabic Speaking  at 416-755-5565 Ext 402 or Email: [email protected]

Who are we?

The Family Service Toronto (FST) Accessibility Working Group (AWG) was created in June 2021 to improve access to FST services and supports for service users.

The working group is introducing an Accessibility Advisory Group to make recommendations on accessibility to improve access to services. The Advisory Group members will be supported by FST staff and will consist of volunteers who are FST clients living with or caring for an individual living with a disability (this includes but is not limited to physical disabilities, developmental and/or intellectual disabilities, ASD, Acquired Brain Injury, or mental health conditions).

Would you like to share your ideas and listen to others’ ideas on accessibility?

At Family Service Toronto, we would like to invite you to

  1. share your past or current experience receiving our services; and 
  2. give suggestions and share your thoughts on different accessibility topics.

Topics of discussion may include: service forms, website, physical barriers, etc.

Who are we looking for?

We are looking for FST clients who have used services at Family Service Toronto and are:

  • living with a disability, including a physical, developmental and/or intellectual disability; or
  • caring for someone living with a disability

Want to be a member?

The group will meet online, on Zoom, once a month for 12 months.

To apply to become a member of the group, please connect with Mindy Khu
Coordinator, Volunteer Resources at 416-595-9230 ext. 253;  [email protected]

FST Programs and Services

Client’s Rights and Responsibilities

Counselling Services

David Kelley Community Counselling – a program for Gay, Lesbian, Bisexual and Trans individuals

David Kelley – HIV/AIDS – professional counselling and support services to people living with or affected by HIV/AIDS

Families in Transition (FIT) – services for separating, divorcing and blended families

Options – a program for people with intellectual disabilities

Partner Assault Response Program
French translation: Programmes d’intervention auprès des partenaires violents.
Tamil translation: பங்காளி தாக்குதல் மறுமொழி

Pat’s Place – a temporary safe haven for older people experiencing abuse
Spanish translation: Lugar de Pat

Seniors and Caregivers – social work services to older people and caregivers

Violence Against Women – a program for women who are being abused
Tamil translation: பெண்களுக்கு எதிரான திட்டம் வன்முறை.
Read also Early Warning Signs of Abuse – a quiz for those wanting to see if they are in a healthy relationship. You can also take the quiz online

Volunteering at FST

Family Service Toronto (FST) is a designated broader public-sector organization as provided for under section 12 of the Broader Public Sector Accountability Act, 2010 and follows the Ontario broader public sector (BPS) supply chain code of ethics and the requirements for travel and expenses, purchasing/procurement and perquisites. FST has posted its relevant policies for transparency and to be compliant with BPS directives. In addition, the BPS Business Documents Directive requires BPS organizations to enhance their financial and performance reporting to the public.

FST has posted its relevant policies and quarterly service and financial reports for transparency and to be compliant with BPS directives.

Ontario Broader Public Sector (BPS) Supply Chain Code of Ethics

Goal: To ensure an ethical, professional and accountable BPS supply chain.

Personal Integrity and Professionalism

Individuals involved with Supply Chain Activities must act, and be seen to act, with integrity and professionalism. Honesty, care and due diligence must be integral to all Supply Chain Activities within and between FST’s suppliers and other stakeholders. Respect must be demonstrated for each other and for the environment. Confidential information must be safeguarded. Participants must not engage in any activity that may create, or appear to create, a conflict of interest, such as accepting gifts or favours, providing preferential treatment, or publicly endorsing suppliers or products.

Accountability and Transparency

Supply Chain Activities must be open and accountable. In particular, contracting and purchasing activities must be fair, transparent and conducted with a view to obtaining the best value for public money. All participants must ensure that public sector resources are used in a responsible, efficient and effective manner.

Compliance and Continuous Improvement

Individuals involved with purchasing or other Supply Chain Activities must comply with this Code of Ethics and the laws of Canada and Ontario. Individuals should continuously work to improve supply chain policies and procedures to improve their supply chain knowledge and skills levels, and to share leading practices.

Travel and Expense Policy

Family Service Toronto (FST) recognizes that staff and board members may incur various costs in the fulfillment of their responsibilities. Allowable expenses include travel, meals, accommodation, conferences/training and hospitality. All expenses incurred must be directly related to FST’s work, must be modest and appropriate, and must balance economy, efficiency, as well as health and safety and environmental considerations. The most economical and practical option should be selected whenever possible. This policy seeks to establish fair and consistent rules for expenses and travel. Read the full policy.

Expense Disclosures

Fiscal Year 2023 – 2024

Q1 Expense Disclosure
Q2 Expense Disclosure

Fiscal Year 2022 – 2023

Q1 Expense Disclosure
Q2 Expense Disclosure
Q3 Expense Disclosure
Q4 Expense Disclosure

Fiscal Year 2021 – 2022

Q1 Expense Disclosure
Q2 Expense Disclosure
Q3 Expense Disclosure
Q4 Expense Disclosure

Fiscal Year 2020 – 2021

Q1 Expense Disclosure
Q2 Expense Disclosure
Q3 Expense Disclosure
Q4 Expense Disclosure

Purchasing and Procurement Policy

Family Service Toronto’s programmatic and organizational requirements demand the purchase of a broad range of supplies and services. All approved expenditures and commitments must be consistent with the FST operational plan and within approved budgets.  Any significant exceptions must be formally approved by the Executive Director or the Board of Directors.

It is expected that due diligence be done to make purchases and acquire services through an open, fair and transparent process. A contract of more than $100,000 can only be awarded as a result of an open competitive bidding process, and any contract between $10,000 and $100,000 must be through an invitational competitive process. A contract of less than $10,000 can be entered without any restrictions. The value of the procurement cannot be reduced to circumvent the competitive thresholds. The board has the authority to waive these requirements in special circumstances.  Read the full policy .

Perquisites

The terms and conditions of employment for all employees of Family Service Toronto (FST) are set out in:

  • The offer letter or employment contract
  • FST policies, as amended from time to time
  • For unionized employees, the Collective Agreement.

Employees are also subject to applicable legislation and other legal requirements of all relevant regulatory or certifying bodies/associations.

No employee shall have perquisites (e.g., fitness club memberships, tickets to cultural or sports events, clothing allowances) that are not related to business requirements. Read the full policy.

Public Sector Salary Disclosure

Family Service Toronto is subject to the Public Sector Salary Disclosure Act. More information is available on the Ontario Ministry of Finance website under Public Sector Salary Disclosure.

Service, Financial and Risk Reports

Family Service Toronto reports to its volunteer Board of Directors on the service and financial performance of the organization on a quarterly basis. This also includes reporting on organization risk associated with operations.

Fiscal Year 2023 – 2024

Q1 Service, Financial and Risk Report
Q2 Service, Financial and Risk Report

ED Reports

Q1 Executive Director’s Report
Q2 Executive Director’s Report

Fiscal Year 2022 – 2023

Q1 Service, Financial and Risk Report
Q2 Service, Financial and Risk Report
Q3 Service, Financial and Risk Report
Q4 Service, Financial and Risk Report

ED Reports

Q1 Executive Director’s Report
Q2 Executive Director’s Report
Q3 Executive Director’s Report
Q4 Executive Director’s Report

Fiscal Year 2021 – 2022

Q1 Service and Financial Report
Q2 Service and Financial Report
Q3 Service and Financial Report
Q4 Service and Financial Report

ED Reports

Q1 Executive Director’s Report
Q2 Executive Director’s Report
Q3 Executive Director’s Report
Q4 Executive Director Report

Fiscal Year 2020 – 2021

Q1 Service and Financial Report
Q2 Service, Financial and Risk Report
Q3 Service and Financial Report
Q4 Service and Financial and Risk Report

ED Reports

Q1 Executive Director’s Report
Q2 Executive Director’s Report
Q3 Executive Director’s Report
Q4 Executive Director’s Report


FST Policy – Purchasing and Procurement
FST Policy – Terms and Conditions of Employment

Safety Planning

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To help you prepare for your safety in a variety of situations, Victim Services Toronto (VHS) created the checklists below for you to consider. These lists are in PDF format and can easily be printed or saved to your computer for reference. You will need Adobe Acrobat to open this files. Clicking on the links below will open the PDF in a new browser window.

These files, shared courtesy of Victim Services Toronto, are also available in other languages by clicking the links on Victim Services Toronto Safety Planning.

Planification des mesures d’urgence

Emergency Information

Distress

Call 911 for any situation requiring immediate assistance (police, fire, and/or ambulance).

Distress centre of Toronto: 416-408-HELP (4357)
Provides confidential service available 24 hours a day to persons in distress. Access to a confidential interpreter for callers in crisis offered in 151 languages.

General help with any social service issue

Call 211 or go to 211toronto.ca

Abuse

Call the Police at 911 in an emergency

211 Toronto Abuse and Sexual Abuse services

Assaulted Women’s Helpline

416-863-0511 or 1-866-863-0511 outside 416 area
Toll-free: 1-888-364-1210
Website: http://www.awhl.org/
Confidential and anonymous; telephone crisis counselling, information and support; referral to emergency shelters; legal information and community services, as well as culturally appropriate resources for abused women; liaison with diverse communities.

519 Church Community Centre – Anti-Violence Program

416-392-6877
Website: http://www.the519.org/
It responds to hate crimes based on sexual or gender orientation and to same-sex or pansexual partner abuse.
Bashing Report Line for victims or witnesses of homophobic assaults: http://www.torontopolice.on.ca/rhvp/rhvp_pamphlet.pdf

Food/Drop-in Centres

Food link hotline

416-392-6655
Website: https://foodshare.net
Linked with Community Info 211 to provide 24-hour assistance for locating food banks or free hot meals.

Daily Bread Food Bank

416-203-0050
Website: http://www.dailybread.ca/
Provides names and locations of food banks in Toronto Area. Requires an interview. Home address and income statement must be provided.

519 Church St. Sunday Drop-in

416-355-6783
Website: http://www.the519.org/
A year-round programme featuring meals, movies, meeting place and resource information for homeless people.

519 Church St. Meals-trans

416-355-6778
Website: http://www.the519.org/programs/meal-trans
Meal Trans is a multi-service drop-in primarily for lower-income and street-active transsexual and transgendered people. We provide a place for ts/tg people to get together over a healthy meal, access resources, information, and referrals, discuss issues relevant to our lives, learn with and from each other, and build a stronger community.

Out Of The Cold (OOTC)

416-699-OOTC
Provides safe refuge, hospitality and emergency shelter to the homeless community at different sites throughout the City of Toronto List of OOTC sites is available online.

416 Drop In

416-928-3334
Website: http://416community.com/
Dundas St. (Parliament & Dundas).Offers a range of services for women including meals, recreations, showers, telephones, etc.

Fred Victor Centre

416-364-8228
Website: http://www.fredvictor.org/
146 Queen St (Jarvis & Queen) offers a range of services including low-cost meals.

Emergency Housing Help

General Inquiry

To make an inquiry or get information about shelter services, please call Hostel Services’ general line at 416-392-8741.

Assessment and Referral Centre

416-338-4766
A 24-hour hotline providing information and referrals to shelters for singles.
From a payphone, call the Toll Free number 1-877 338-3398.
Nightly walk-in from 8:30pm to 7:30am at 67 Adelaide Street East (temporary location)

Central Family Intake Line

416-397-5637
A central referral service for families who are homeless or at risk of losing their home. Information and referral to family shelters.

Street to homes

416-392-0090
Across the entire City, seven days a week, 365 days a year, street outreach workers from community-based services and the City’s Streets to Homes unit help homeless people living outside get a safer place to sleep and find long-term housing.

Housing Help Centres

GTA

Toronto Social Housing: 416-981-6111

East York Housing: 416-424-2008

York Housing: 416 653-5400

Scarborough Housing: 416-285-8070 ext. 302

Etobicoke:

North: 416-741-1553
South: 416-252-6471

Specialized Housing Help:

Community Resource of Connection Toronto: 416-482-4103

Support/housing referral for persons with mental health problems

Centre for Spanish Speaking People: 416-533-8545

Evangel Hall: 416-504-3563

Romero House: 416-763-1303; 416-763-2939 (referrals for refugee claimants new to Canada)

Legal Services

Downtown Legal Services

416-978-6447
720 Spadina Ave. #418
Website:
http://downtownlegalservices.ca/
Student Legal Aid Society clinic, funded by Legal Aid Ontario. Legal advice and representation provided by supervised law student volunteers covering many areas of law including: tenant issues, social assistance, pensions, employment rights, minor criminal offenses, some small claims actions, Legal Aid appeals, Employment Insurance (EI), academic and student loan appeals, Criminal Injuries Compensation Board referrals, public legal education workshops.

Legal Aid Ontario

To apply for Legal Aid Certificate call: 416-979-1446

Pat’s Place is a temporary safe haven for older people experiencing abuse. At Pat’s Place we offer a welcoming environment where residents can take time out from their current situation.

At Pat’s Place we believe that all older people have the right to live a life free of harm. We are striving to create an environment where an older person can live with dignity and in peace.

FAQ

What kind of accommodation is available at Pat’s Place?

Pat’s Place offers a cozy, modern bachelor apartment with the following features:

  • A small bedroom area with a single bed, sheets, dresser and spacious closet with sliding doors.
  • A cozy living room which includes a comfortable futon, dinner table and TV with cable connection. Sliding doors allow light and fresh air into the space.
  • Compact kitchen with utility storage space and drawers, oven with top hood/vent, microwave and refrigerator.
  • Full washroom with bathtub/shower.
  • Both the building and the apartment are wheel-chair accessible.

Is Pat’s Place a shelter?

No, it is important to realize that Pat’s Place is not a shelter.  It is an apartment in a secure location in Toronto.  It is not staffed like a shelter (i.e. staff on site 24/7).

Who is eligible for Pat’s Place?

People 60 years of age and older who are being abused emotionally, physically, sexually, financially or in other ways by a family member can use Pat’s Place. Pat’s Place is open to women, men and transgender persons.

People who move to Pat’s Place must be able to care for themselves. If a person requires some supports we will work with them to determine if we can put them in place. If the person can function independently when support services are not present, they will be considered for entry to the program.

Where is Pat’s Place located?

Due to the nature of this program, the location of Pat’s Place is confidential.  The unit is located in an apartment building in Toronto, steps away from TTC, shops and grocery stores.

How long can a person stay at Pat’s Place?

Pat’s Place is a temporary, short-term safe haven.  People who move to Pat’s Place can stay for up to 60 days.

What will happen if a person can’t leave after 60 days?

Pat’s Place is not a long-term form of accommodation.  It is critical to be thinking about future plans from the time a person moves in.  Staff will work with the resident to set goals that are realistic and achievable within the 60 day stay.

Residents will be asked to sign a document that acknowledges they can stay for up to 60 days.

How can someone access Pat’s Place?

Any person experiencing abuse who is 60 years of age or older can call Family Service Toronto’s Service Access Unit at 416 595 9618 to inquire about Pat’s Place.

We encourage service providers who are working with someone who is experiencing abuse to call, with the person’s consent, to determine if this program would be a proper match.

What will happen after a first contact is made with Family Service Toronto?
During a first contact with Family Service Toronto the caller will be asked to provide basic information about who the potential resident is (i.e. name, age, address, contact information and issues the person is facing).

If a service provider calls to refer someone to Pat’s Place it is important to secure verbal consent from the older person prior to making a call to Family Service Toronto.

A counsellor from the Seniors and Caregivers Support Service Unit will contact the caller to gather more information. They will make an appointment to meet with the potential resident either in their current home, in the community, in one of our offices or any other safe place.

During this appointment we will share more information about Pat’s Place and work with the potential resident to determine if it is the right fit.

What can a person expect during their stay at Pat’s Place?

A counsellor from the Seniors and Caregivers Support Service at Family Service Toronto will be assigned to work with the resident. If the person is connected to one or more organizations in the community we will work with them to determine how we can best support the resident. A range of services are available such as:

  • Counselling
  • Crisis intervention
  • Safety planning
  • Referral to, and liaison with, community resources
  • Assistance with housing applications
  • Developing plans for the future beyond Pat’s Place

How much does it cost to live at Pat’s Place?

There is no charge for rent at Pat’s Place. People are asked to contribute to the day-to-day costs (i.e. buying food, clothing, medications, doing laundry and so on). Family Service Toronto is currently fundraising to be able to cover these costs and to install an emergency response system.

When can I phone to inquire about Pat’s Place?

To make a referral, either for yourself or someone else, call our Service Access Unit at 416 595 9618.

Pat’s Place Program Evaluation Report

For more than twenty- five years, Family Service Toronto’s (FST)  Seniors and Caregivers Support Services (SCSS) has been working with seniors who are experiencing abuse in their later years.  Through a combination of counselling supports, group work and educational sessions, the team has touched the lives of thousands of clients.  Working with seniors to help them stay safe in their living situations, dealing with the inherent anxiety, depression and trauma that abuse generates in those experiencing it and working with clients to live free of abuse has been at the core of the work.  In 2008, FST opened Pat’s Place, a safe haven for older people experiencing abuse.    Situated in a confidential location in Toronto, Pat’s Place is a one-bedroom apartment, rented by FST, and provided free of charge to qualifying individuals for up to 60 days.   

This report provides a summary of how Pat’s Place operates, an analysis of who has accessed the program from 2008-2018 and an evaluation framework that was created to aid in the potential expansion of this concept.

Rapport d’évaluation du ProgrammePat’s Place

Depuis plus de vingt-cinq ans, le personnel des services de soutien aux personnes âgées et soignants de Family Service Toronto travaille avec les personnes âgées qui sont victimes de maltraitance. Grâce à un ensemble de services de counseling, de séances de groupes et des séances éducatives, l’équipe a réussi à toucher  la vie de plusieurs clients et clientes. Les services fournis aux personnes âgées sont pour les aidées  à garder des conditions de vie sécuritaires, pour les aidées à faire face à l’anxiété, la dépression et les traumatismes inhérents aux victimes de maltraitance, ainsi que pour les aidées à vivre une vie sans violence, se trouvent au cœur du travail du personnel FST.  En 2008, FST a ouvert Pat’s Place, un refuge pour les personnes âgées maltraitées.  Situé dans un endroit confidentiel à Toronto, Pat’s Place est un appartement d’une chambre qui est loué par FST. L’appartement est fourni gratuitement aux personnes éligibles pour un maximum de 60 jours.

Ce rapport fournit un résumé du fonctionnement de Pat’s Place, ce qui est une analyse des personnes qui ont accédées au programme de 2008 à 2018 et un cadre d’évaluation qui a été créé pour aider à l’expansion potentielle de ce concept.

Thank you for choosing Family Service Toronto for your room rental needs. We appreciate your feedback and hope you will take a few minutes to help us improve.

Room Rental Evaluation

  • Please rate us on the condition of our facilities.

  • This field is for validation purposes and should be left unchanged.

Family Service Toronto follows a comprehensive set of policies and procedures based on the vision, mission and values that guide our people and our work. They ensure we are compliant with all relevant legislation and support our mandate to deliver quality programs and services to our clients and the communities we serve.

These include the following:

Family Service Toronto supports the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and is committed to meeting the requirements of the Integrated Accessibility Standards Regulation. We will work to prevent and remove barriers and to provide fair and effective accommodation for people with disabilities. Equity and inclusiveness are core to our organization’s values and promotion of integration is reflected in all that we do. Read our Accessibility Policy Framework.

Accessibility Advisory Workgroup

Family Service Toronto is starting an Accessibility Advisory Workgroup. We are looking for FST clients who would like to share their experiences and help make recommendations to improve access to services here at Family Service Toronto. Learn more about how you can support us.

Website Accessibility

We support and strive to implement the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) guidelines. We endeavour to ensure that the content on our website satisfies Level A and AA Success Criteria as required by Web Content Accessibility Guidelines (WCAG) 2.0 and the Accessibility for Ontarians with Disabilities Act (AODA). Read our Multi-Year Accessibility Plan, 2023 – 2028 and the 2023 Accessibility Compliance Report.

While we make all efforts to comply with current web accessibility standards, our website pages may not always pass online validation tools due to some aspects of the content management technology used to manage our website. We may also post some third-party content presented contextually on our sites via other technologies, including mapping systems, event forms and other applications which are out of our control. We look to develop accessible solutions as technology improves. We also encourage our service providers to comply with industry-wide accessibility standards as part of our business relationship.

Some of our content, or website content developed by other agencies which we link to, is in PDF format only. We are working towards reducing our dependence on PDFs for use on our web site, and training staff to provide content in more accessible formats. If you require FST documents in an alternative format we will make them available upon request.

Please contact Service Access Unit:
Phone: 416-595-9618
Email: [email protected]
TTY: 416-751-0635
Fax: 416-595-0242

For information in English

Qu’est ce que le programme d’intervention auprès des partenaires violents (IPV)?

Le programme d’intervention auprès des partenaires violents (IPV) est une initiative des tribunaux relativement aux cas de violence conjugale, et dans le cadre de laquelle sont offerts des services communautaires spécialisés de counseling et d’èducation en groupe aux contrevenants   qui le tribunal a ordonnè de participer au programme IPV suite   uneaccusation criminelle de violence conjugale.

Chez Family Service Toronto (FST), ce programme s’appelle Next Steps Ce programme fonctionne comme une partie intègrante du Centre sur la violence familiale (Family Violence Centre) de FST.

Ce programme, subventionnè par les Services aux victimes – Ontario du Ministère de la Procureure gènèrale, est une obligation imposèe par le tribunal. Il vise   amèliorer la sècuritè des victimes et   tenir les contrevenants responsables de leurs actes en fournissant aux participants les opportunitès suivantes:

  • examiner leurs croyances et leurs attitudes relativement   la violence conjugale;
  • apprendre   rèsoudre les conflits de manère non violente.

Quels sont les objectifs du programme d’inte rvention auprès des partenaires violents (IPV) ?

Les principaux objectifs du programme IPV :

  • accroètre la comprèhension du contrevenant quant   l’abus et   la violence conjugale;
  • accroètre la comprèhension du contrevenant quant   l’utilisation de stratègies non violentes et autres habilitès en vue de s’engager dans des relations saines;
  • rèduire la probabilitè de rècidive par les contrevenants en les aidant   prendre conscience des signes avant-coureurs et des dèclencheurs qui contribuent   leur comportement violent;
  • aider les victimes et les partenaires des contrevenants en rèduisant leur isolement et en leur donnant des informations qui leur permettront de prendre des dècisions èclairèes quant leur sècuritè et leur relation avec le contrevenant.

Comment les programmes IPV atteignent-ils leurs objectifs?

Le programme est organisè afin de fournir les services suivants :

  • des services d’èducation et de counseling/orientation aux clients sur la dynamique et les consèquences de la violence domestique;
  • des stratègies non-violentes aux clients et leur donner l’occasion de pratiquer leurs compètences dans la rèsolution de conflit et dans l’ètablissement de relations saines;
  • des rèfèrences vers les autres services de soutien communautaires, selon les besoins;
  • aider les victimes et les partenaires dans la planification de leur sècuritè, les orienter vers les ressources communautaires et les informer des progrès du client du programme IPV tout au long du programme.

Quel est le calendrier et le lieu d’organisation de ces groupes?

Un groupe en français est offert plusieurs fois par an dans notre bureau du centre ville. Pendant combien de semaines devrais-je participer au programme Next Steps/ IPV? Il y a une sèance d’admission/ èvaluation suivie de 12 sèances en groupe. Tous les participants doivent assister   toutes les sèances.

Dois-je payer des frais pour ce programme?

Oui, vous devez payer des frais pour ce programme en fonction d’une èchelle mobile. On vous demandera le revenu de votre mènage et le nombre de personnes qui en dèpendent. Vous devrez nous montrer une preuve de votre revenu   votre première visite afin de confirmer vos frais et remplir notre contrat. Vous devez payer tous vos frais en totalitè pour que le rapport final soit expèdiè   l’agent de probation et/ou au Tribunal.

Peux-je être expulsè du programme avant de complèter les 12 sèances?

Oui, il y a plusieurs raisons pour lesquelles un participant peut être expulsè du programme :

  • la non exécution d’un travail qui devait être fait   la maison (  plusieurs reprises, sans raison valable);
  • arrivèe tardive   la sèance du groupe (  plusieurs reprises, sans raison valable);
  • comportement perturbateur lors de la sè ance du groupe (  plusieurs reprises);
  • agression de votre victime/partenaire ou menace   son endroit;
  • participation   une sèance sous l’infl uence de l’alcool ou de la drogue;
  • absence   une sèance sans prèvenir ou sans raison valable;
  • refus de payer les droits nègociès;
  • manque de respect ou menaces envers tous les employès de l’organisme, les ètudiants, les bènèvoles, les autres clients et participants au Programme IPV.

Avant son admission au programme, chaque client est informè de ces conditions et signe un document reconnaissant qu’il les comprend.

Quels sont les sujets couverts da ns le programme Next Steps/ IPV?

Le Programme IPV porte sur les sujets obligatoires suivants :

  1. Violence conjugale Dèfinir les mauvais traitements
  2. Influence des croyances et des attitudes sur le comportement
  3. Effets des mauvais traitements sur la partenaire, les enfants et l’agresseur
  4. Comprèhension des dèclencheurs et des signaux d’alarme
  5. R´le de l’alcoolisme et de la toxicomanie
  6. Les relations saines
  7. Communication respectueuse
  8. Gestion de conflits
  9. Responsabilisation

Que se passe-t-il quand je termine le programme?

Les responsables du groupe remplissent un rapport final qui est envoyè aux Tribunaux. Le juge examine ce rapport et dètermine si vous avez rempli les conditions de l’ordonnance du tribunal.

Utilisateurs de services, plaintes/rétroactions de la part des membres de la communauté

En tant que victime d’un crime, quels droits ai-je ?

La Charte de 1995 des droits des victimes d’actes criminels de l’Ontario établit un ensemble de principes visant à soutenir les victimes d’actes criminels tout au long du processus de justice. Elle exige que les victimes soient traitées avec :

  • courtoisie
  • compassion
  • respect de leur dignité personnelle et de leur vie privée

En savoir plus sur les principes qui s’appliquent au traitement des victimes d’actes criminels.

La Charte de 1995 des droits des victimes d’actes criminels de l’Ontario précise également que les victimes doivent disposer de renseignements sur tous les points suivants :

  • services et voies de recours dont elles disposent
  • compensation financière qui pourrait les aider
  • protection dont elles disposent pour éviter les intimidations illégales
  • état d’avancement des enquêtes de police relatives à l’acte criminel
  • accusations portées à l’égard de l’infraction et, si aucune accusation n’est portée, les raisons de cette décision
  • procédures du tribunal et rôle des victimes dans les poursuites judiciaires
  • dates et lieux des procédures judiciaires, et issue de la procédure, y compris les éventuels recours
  • tout arrangement conclu avec l’accusé avant le procès et qui concerne une réponse à l’accusation inscrit au procès
  • mise en liberté sous caution d’un accusé
  • peine infligée à un accusé, s’il est reconnu coupable
  • décision selon laquelle l’accusé est inapte à être jugé ou a été déclaré non criminellement responsable en raison de troubles mentaux
  • droit de présenter une déclaration des victimes
  • notification de toute demande de mise en liberté du contrevenant, et notification en cas d’évasion.

Voici le lien pour plus de détails des droits des victimes d’actes criminels

Le gouvernement fédéral a également une Déclaration des droits des victimes d’actes criminels. Vous pouvez en savoir plus sur le Gouvernement du Canada site web de la Justice ou vous pouvez lire cette fiche d’information. 


For information in English

Si votre partenaire ou ex-partenaire participe au programme Next Steps/ Intervention auprès des partenaires violents (IPV) auprès du Family Service Toronto, notre personnel de prise de contact avec le partenaire vous contactera par tèlèphone pour discuter du programme avec vous. Si nous ne pouvons vous joindre par tèlèphone, nous vous enverrons une lettre si nous avons votre adresse.

Quel sont les objectifs du programme de prise de contact avec le partenaire?

Le programme vise les objectifs suivants :

  • fournir une planification de la sècuritè, un appui et des informations;
  • rèduire l’isolement;
  • orienter le partenaire vers des ressources communautaires qui peuvent aider;
  • donner des renseignements qui peuvent aider   prendre des dècisions èclairèes sur la sècuritè et la relation avec la personne participant au programme Next Steps/ Intervention auprès des partenaires violents (IPV)

Qui est susceptible de me contacter?

Un membre de l’èquipe de prise de contact avec le partenaire, qui comprend bien les problèmes de violence conjugale et qui ne travaille pas dans le cadre du programme IPV,  entrera en contact avec vous.

Suis-je obligè de parler   un travailleur du groupe de prise de contact avec le partenaire?

Il vous appartient de dècider si vous souhaitez parler ou non   un de ces travailleurs. Nous suivons votre dècision.

De quoi me parlera le travailleur du groupe de prise de contact avec le partenaire?

La personne qui vous contacte vous donnera des renseignements sur la participation de votre partenaire/ex-partenaire dans le groupe, et notamment sur les points suivants :

  • absence aux sèances du groupe (justifièe ou non justifièe);
  • menace faite   votre endroit,   l’encontre de vos enfants ou d’une autre personne;
  • les prèoccupations que le programme peut avoir du fait de commentaires ou du comportement de votre partenaire/ex-partenaire lors de sa participation aux sèances du programme Next Steps/ IPV;
  • comportement perturbateur pendant les sèances;
  • non-respect des attentes du programme;
  • avis de risque d’expulsion du programme et les raisons de cette dècision;
  • expulsion du programme et les raisons de cette dècision;
  • avis d’achèvement du programme et date d’achèvement prèvue;
  • des renseignements sur les frais payès.

Le programme de prise de contact avec le partenaire est-il confidentiel?

Les discussions que vous avez avec notre personnel de contact du partenaire sont confidentielles, sauf dans les situations sp©cifiques pour lesquelles il est important que vous soyez informè(e). Nous avons l’obligation de divulguer les informations que vous nous donnez aux agents de probation et/ou   la Couronne dans les circonstances suivantes :

  • Les informations fournies concernent votre sècuritè ou celle d’un enfant ou d’une autre personne. Il pourrait s’agir de menaces faites par votre partenaire/ ex-partenaire   votre ègard et/ou vis- -vis de votre enfant.
  • Vous nous avez mentionnè avoir ètè agressè(e) ou de nouveau agressè (e) par votre partenaire/ex-partenaire ou vous nous avez parlè de comportement potentiellement criminel (par ex. manquement aux conditions imposèes au contrevenant qui vous a contactè(e) alors qu’il y avait une ordonnance de non-communication ou d’interdiction en place).
  • La divulgation est rendue obligatoire du fait de la loi ou d’une ordonnance du tribunal. Par ailleurs, si vous nous mentionnez qu’un en fant de moins de 16 ans a ètè maltraitè ou a souffert de nègligence, ou que nous avons des raisons de le penser en fonction de ce que vous nous avez communiquè, la loi nous oblige   prèvenir la Sociètè de l’aide   l’enfance.
  • Vous devez être informè(e) que les divulgations que devons faire   la Couronne peuvent devoir être transmises   votre partenaire/ ex-partenaire et   ses avocats, si le cas est toujours devant le tribunal.
  • Si notre personnel remarque des problèmes quant   la sècuritè, ils seront pris en compte dans le Rapport d’achèvement du programme qui est envoyè au Tribunal.

Conservez-vous des notes sur mes conversations avec le personnel de la prise de contact du partenaire?

Oui, le personnel garde des notes sur chaque entretien qu’ils ont eu avec vous ou quand il y a eu une tentative de vous contacter. Ces notes sont gardèes de manière sèparèe de celles concernant votre partenaire/ ex-partenaire et vous êtes la seule personne   pouvoir y accèder.

Quels types de ressources sont disponibles dans la communautè?

Pour plus d’assistance et de soutien dans l’accès aux ressources, veuillez consulter http://www.femaide.cau ou appeler le 1 877 336 2433 ou le1 866 860 7082 pour les sourds
et malentendants

Pour de plus amples informations sur le programme Next Steps/ Intervention auprès des partenaires violents de Family Service Toronto, veuillez consulter Next Steps programme.

Utilisateurs de services, plaintes/rétroactions de la part des membres de la communauté

For information in English

Qu’est ce que le programme d’intervention auprès des partenaires violents (IPV)?

Le programme d’intervention auprès des partenaires violents (IPV) est une initiative des tribunaux relativement aux cas de violence conjugale, et dans le cadre de laquelle sont offerts des services communautaires spécialisés de counseling et d’èducation en groupe aux contrevenants   qui le tribunal a ordonnè de participer au programme IPV suite   uneaccusation criminelle de violence conjugale.

Chez Family Service Toronto (FST), ce programme s’appelle Next Steps Ce programme fonctionne comme une partie intègrante du Centre sur la violence familiale (Family Violence Centre) de FST.

Ce programme, subventionnè par les Services aux victimes – Ontario du Ministère de la Procureure gènèrale, est une obligation imposèe par le tribunal. Il vise   amèliorer la sècuritè des victimes et   tenir les contrevenants responsables de leurs actes en fournissant aux participants les opportunitès suivantes:

  • examiner leurs croyances et leurs attitudes relativement   la violence conjugale;
  • apprendre   rèsoudre les conflits de manère non violente.

Quels sont les objectifs du programme d’inte rvention auprès des partenaires violents (IPV) ?

Les principaux objectifs du programme IPV :

  • accroètre la comprèhension du contrevenant quant   l’abus et   la violence conjugale;
  • accroètre la comprèhension du contrevenant quant   l’utilisation de stratègies non violentes et autres habilitès en vue de s’engager dans des relations saines;
  • rèduire la probabilitè de rècidive par les contrevenants en les aidant   prendre conscience des signes avant-coureurs et des dèclencheurs qui contribuent   leur comportement violent;
  • aider les victimes et les partenaires des contrevenants en rèduisant leur isolement et en leur donnant des informations qui leur permettront de prendre des dècisions èclairèes quant leur sècuritè et leur relation avec le contrevenant.

Comment les programmes IPV atteignent-ils leurs objectifs?

Le programme est organisè afin de fournir les services suivants :

  • des services d’èducation et de counseling/orientation aux clients sur la dynamique et les consèquences de la violence domestique;
  • des stratègies non-violentes aux clients et leur donner l’occasion de pratiquer leurs compètences dans la rèsolution de conflit et dans l’ètablissement de relations saines;
  • des rèfèrences vers les autres services de soutien communautaires, selon les besoins;
  • aider les victimes et les partenaires dans la planification de leur sècuritè, les orienter vers les ressources communautaires et les informer des progrès du client du programme IPV tout au long du programme.

Quel est le calendrier et le lieu d’organisation de ces groupes?

Un groupe en français est offert plusieurs fois par an dans notre bureau du centre ville. Pendant combien de semaines devrais-je participer au programme Next Steps/ IPV? Il y a une sèance d’admission/ èvaluation suivie de 12 sèances en groupe. Tous les participants doivent assister   toutes les sèances.

Dois-je payer des frais pour ce programme?

Oui, vous devez payer des frais pour ce programme en fonction d’une èchelle mobile. On vous demandera le revenu de votre mènage et le nombre de personnes qui en dèpendent. Vous devrez nous montrer une preuve de votre revenu   votre première visite afin de confirmer vos frais et remplir notre contrat. Vous devez payer tous vos frais en totalitè pour que le rapport final soit expèdiè   l’agent de probation et/ou au Tribunal.

Peux-je être expulsè du programme avant de complèter les 12 sèances?

Oui, il y a plusieurs raisons pour lesquelles un participant peut être expulsè du programme :

  • la non exécution d’un travail qui devait être fait   la maison (  plusieurs reprises, sans raison valable);
  • arrivèe tardive   la sèance du groupe (  plusieurs reprises, sans raison valable);
  • comportement perturbateur lors de la sè ance du groupe (  plusieurs reprises);
  • agression de votre victime/partenaire ou menace   son endroit;
  • participation   une sèance sous l’infl uence de l’alcool ou de la drogue;
  • absence   une sèance sans prèvenir ou sans raison valable;
  • refus de payer les droits nègociès;
  • manque de respect ou menaces envers tous les employès de l’organisme, les ètudiants, les bènèvoles, les autres clients et participants au Programme IPV.

Avant son admission au programme, chaque client est informè de ces conditions et signe un document reconnaissant qu’il les comprend.

Quels sont les sujets couverts da ns le programme Next Steps/ IPV?

Le Programme IPV porte sur les sujets obligatoires suivants :

  1. Violence conjugale Dèfinir les mauvais traitements
  2. Influence des croyances et des attitudes sur le comportement
  3. Effets des mauvais traitements sur la partenaire, les enfants et l’agresseur
  4. Comprèhension des dèclencheurs et des signaux d’alarme
  5. R´le de l’alcoolisme et de la toxicomanie
  6. Les relations saines
  7. Communication respectueuse
  8. Gestion de conflits
  9. Responsabilisation

Que se passe-t-il quand je termine le programme?

Les responsables du groupe remplissent un rapport final qui est envoyè aux Tribunaux. Le juge examine ce rapport et dètermine si vous avez rempli les conditions de l’ordonnance du tribunal.

Utilisateurs de services, plaintes/rétroactions de la part des membres de la communauté

En tant que victime d’un crime, quels droits ai-je ?

La Charte de 1995 des droits des victimes d’actes criminels de l’Ontario établit un ensemble de principes visant à soutenir les victimes d’actes criminels tout au long du processus de justice. Elle exige que les victimes soient traitées avec :

  • courtoisie
  • compassion
  • respect de leur dignité personnelle et de leur vie privée

En savoir plus sur les principes qui s’appliquent au traitement des victimes d’actes criminels.

La Charte de 1995 des droits des victimes d’actes criminels de l’Ontario précise également que les victimes doivent disposer de renseignements sur tous les points suivants :

  • services et voies de recours dont elles disposent
  • compensation financière qui pourrait les aider
  • protection dont elles disposent pour éviter les intimidations illégales
  • état d’avancement des enquêtes de police relatives à l’acte criminel
  • accusations portées à l’égard de l’infraction et, si aucune accusation n’est portée, les raisons de cette décision
  • procédures du tribunal et rôle des victimes dans les poursuites judiciaires
  • dates et lieux des procédures judiciaires, et issue de la procédure, y compris les éventuels recours
  • tout arrangement conclu avec l’accusé avant le procès et qui concerne une réponse à l’accusation inscrit au procès
  • mise en liberté sous caution d’un accusé
  • peine infligée à un accusé, s’il est reconnu coupable
  • décision selon laquelle l’accusé est inapte à être jugé ou a été déclaré non criminellement responsable en raison de troubles mentaux
  • droit de présenter une déclaration des victimes
  • notification de toute demande de mise en liberté du contrevenant, et notification en cas d’évasion.

Voici le lien pour plus de détails des droits des victimes d’actes criminels

Le gouvernement fédéral a également une Déclaration des droits des victimes d’actes criminels. Vous pouvez en savoir plus sur le Gouvernement du Canada site web de la Justice ou vous pouvez lire cette fiche d’information. 


Family Service Toronto has room rentals available for meetings, workshops, conferences or special events at easy-to-access locations downtown  (355 Church St.) and in the city’s west-end (128A Sterling Road).

Rooms may be booked for a full day, (8 hours) or half day (4 hours), or by the hour, Monday through Friday. Access to FST buildings is 9 a.m to 5.30 p.m. All rooms are fully accessible and equipped with WiFi, digital projection, screens, speakers, tables, chairs, flip charts and include access to a non-commercial kitchen with fridge, dishwasher, microwave and oven.

For more information or for booking please contact:

Silvia Volpentesta
Manager, Special Projects
Technology, Communications & Facilities
T:  416.595.9230  x 246
E:  [email protected]

Conditions of Use

  • When using our space:
  • Users are responsible for their own room set-up and clean-up. This includes clearing all table and counter surfaces and washing dishware or glassware used during the meeting/event. A $50 fee will be charged for failure to leave room(s) in a clean condition.
  • Designated FST staff will provide orientation and guidance on how to use our furniture for set-up and take-down.  At the end of the meeting/event, tables and chairs must be returned to the layout described on the floorplan. Floorplans are posted in each room. Designated FST staff are available to answer questions during regular business hours.
  • Users agree to pay for any damages caused to FST property or equipment as a result of misuse or negligence.
  • Taping items to walls or windows or putting beverages or food on floors or window ledges is not allowed.  FST reserves the right to charge for damage caused by spills, tape or other adhesives.
  • Volume levels of sound equipment must be reasonable.
  • FST is not responsible for personal equipment or items left unattended.
  • Users assume responsibility for the conduct of their meeting/event attendees.
  • Rooms must be vacated according to the terms of the rental agreement. Additional charges will apply at the rate of $50 per hour if the meeting/event exceeds the end time stipulated in the rental agreement.
  • Smoking on FST property is not allowed.
  • Maximum room occupancy must be observed.
  • FST reserves the right to access rooms in the event of an emergency.

Payment

Payment must be received in advance of the date(s) booked. Make cheque payable to Family Service Toronto and mail to 355 Church Street, Toronto, ON M5B 0B2. Credit card payments are accepted.

Cancellation

There will be no refund unless written notice of cancellation is received seven business days prior to the date(s) booked.  For cancellations with less than seven days notice, a refund will be issued and will include an administration fee of $30.

Parking

Please use public parking or street parking for vehicles. FST doesn’t provide reserved parking. Bike parking is available at street level. Bikes are not permitted inside our buildings.

Indemnification

By renting our rooms you agree to release, hold harmless, and indemnify Family Service Toronto from any and all liability, costs or other claims resulting from any and all claims originating as a result of your use of the premises, equipment, or any and all other facilities provided by Family Service Toronto.

Users are required to provide an insurance certificate with their application.

Food and Refreshment

Users are welcome to bring in their own choice of food and beverages A variety of cafes are within walking distance for carry-out beverages. FST doesn’t provide coffee/tea service.

For information in English

Si votre partenaire ou ex-partenaire participe au programme Next Steps/ Intervention auprès des partenaires violents (IPV) auprès du Family Service Toronto, notre personnel de prise de contact avec le partenaire vous contactera par tèlèphone pour discuter du programme avec vous. Si nous ne pouvons vous joindre par tèlèphone, nous vous enverrons une lettre si nous avons votre adresse.

Quel sont les objectifs du programme de prise de contact avec le partenaire?

Le programme vise les objectifs suivants :

  • fournir une planification de la sècuritè, un appui et des informations;
  • rèduire l’isolement;
  • orienter le partenaire vers des ressources communautaires qui peuvent aider;
  • donner des renseignements qui peuvent aider   prendre des dècisions èclairèes sur la sècuritè et la relation avec la personne participant au programme Next Steps/ Intervention auprès des partenaires violents (IPV)

Qui est susceptible de me contacter?

Un membre de l’èquipe de prise de contact avec le partenaire, qui comprend bien les problèmes de violence conjugale et qui ne travaille pas dans le cadre du programme IPV,  entrera en contact avec vous.

Suis-je obligè de parler   un travailleur du groupe de prise de contact avec le partenaire?

Il vous appartient de dècider si vous souhaitez parler ou non   un de ces travailleurs. Nous suivons votre dècision.

De quoi me parlera le travailleur du groupe de prise de contact avec le partenaire?

La personne qui vous contacte vous donnera des renseignements sur la participation de votre partenaire/ex-partenaire dans le groupe, et notamment sur les points suivants :

  • absence aux sèances du groupe (justifièe ou non justifièe);
  • menace faite   votre endroit,   l’encontre de vos enfants ou d’une autre personne;
  • les prèoccupations que le programme peut avoir du fait de commentaires ou du comportement de votre partenaire/ex-partenaire lors de sa participation aux sèances du programme Next Steps/ IPV;
  • comportement perturbateur pendant les sèances;
  • non-respect des attentes du programme;
  • avis de risque d’expulsion du programme et les raisons de cette dècision;
  • expulsion du programme et les raisons de cette dècision;
  • avis d’achèvement du programme et date d’achèvement prèvue;
  • des renseignements sur les frais payès.

Le programme de prise de contact avec le partenaire est-il confidentiel?

Les discussions que vous avez avec notre personnel de contact du partenaire sont confidentielles, sauf dans les situations sp©cifiques pour lesquelles il est important que vous soyez informè(e). Nous avons l’obligation de divulguer les informations que vous nous donnez aux agents de probation et/ou   la Couronne dans les circonstances suivantes :

  • Les informations fournies concernent votre sècuritè ou celle d’un enfant ou d’une autre personne. Il pourrait s’agir de menaces faites par votre partenaire/ ex-partenaire   votre ègard et/ou vis- -vis de votre enfant.
  • Vous nous avez mentionnè avoir ètè agressè(e) ou de nouveau agressè (e) par votre partenaire/ex-partenaire ou vous nous avez parlè de comportement potentiellement criminel (par ex. manquement aux conditions imposèes au contrevenant qui vous a contactè(e) alors qu’il y avait une ordonnance de non-communication ou d’interdiction en place).
  • La divulgation est rendue obligatoire du fait de la loi ou d’une ordonnance du tribunal. Par ailleurs, si vous nous mentionnez qu’un en fant de moins de 16 ans a ètè maltraitè ou a souffert de nègligence, ou que nous avons des raisons de le penser en fonction de ce que vous nous avez communiquè, la loi nous oblige   prèvenir la Sociètè de l’aide   l’enfance.
  • Vous devez être informè(e) que les divulgations que devons faire   la Couronne peuvent devoir être transmises   votre partenaire/ ex-partenaire et   ses avocats, si le cas est toujours devant le tribunal.
  • Si notre personnel remarque des problèmes quant   la sècuritè, ils seront pris en compte dans le Rapport d’achèvement du programme qui est envoyè au Tribunal.

Conservez-vous des notes sur mes conversations avec le personnel de la prise de contact du partenaire?

Oui, le personnel garde des notes sur chaque entretien qu’ils ont eu avec vous ou quand il y a eu une tentative de vous contacter. Ces notes sont gardèes de manière sèparèe de celles concernant votre partenaire/ ex-partenaire et vous êtes la seule personne   pouvoir y accèder.

Quels types de ressources sont disponibles dans la communautè?

Pour plus d’assistance et de soutien dans l’accès aux ressources, veuillez consulter http://www.femaide.cau ou appeler le 1 877 336 2433 ou le1 866 860 7082 pour les sourds
et malentendants

Pour de plus amples informations sur le programme Next Steps/ Intervention auprès des partenaires violents de Family Service Toronto, veuillez consulter Next Steps programme.

Utilisateurs de services, plaintes/rétroactions de la part des membres de la communauté

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Programs and Services

Family Service Toronto
355 Church Street, Toronto, M5B 0B2

General Information

Reception desk, Central office
t. 416-595-9230 ext. 0
f. 416-595-0242

Service Access Unit

Service Access Worker
t. 416-595-9618
e. [email protected]

Options Program

Intake worker
t. 416-971-6326 ext. 317

Passport Program

Reception Desk
T. 416-780-1106

For more information about how to access FST programs and services please see Service Access Unit and FST Programs and Services.

External Relations and Planning

Executive Director’s Office

Anne Dragone
Executive Assistant to the Executive Director
t. 416-595 9230 ext. 258
e. [email protected]

Finance

Shawn West
Director
e. [email protected]

Veronika Gremi
Senior Accountant
e. [email protected]

Technology, Communications & Facilities

Brian Porter
Director
t. 416-595-9230 ext. 225
e. [email protected]

Media Contact

Brian Porter
Director · Technology, Communications & Facilities
t. 416-595-9230 ext. 225
e. [email protected]

Website and Social Media

Ligia Hendry
Digital Media Specialist
e. [email protected]

Research, Evaluation, and Planning

Maria Huijbregts
Director, Knowledge Building
e. [email protected]

Corporate Services

Human Resources
e. [email protected]

Student Placements

Coordinator, Student Placements
t. 416-595-9230 ext. 290
e. [email protected]

Volunteer Resources

Mindy Khu
Coordinator, Volunteer Resources
t. 416-595-9230 ext. 253
e. [email protected]

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Thank you for choosing Family Service Toronto for your room rental needs. We appreciate your feedback and hope you will take a few minutes to help us improve.

Room Rental Evaluation

  • Please rate us on the condition of our facilities.

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Families in Transition (FIT) is a voluntary service supporting the emotional well-being of children and adults who are experiencing significant change brought on by separation/divorce. Our professional staff works with families to find solutions, explore options using a variety of tools and approaches that promote the emotional well-being of children and their parents.

FIT provides service to families who live and/or work in Toronto.

At FIT we offer:

Short Term Counselling services for separating, divorcing and blended families

  • Individual one-on-one counselling for children/youth
  • Individual one-on-one counselling for parents
  • Groups and workshops

At FIT we do not offer:

  • Mental Health/Psychological Assessment
  • Parenting Capacity Assessment
  • Mediation/Legal Support
  • Reunification Therapy
  • Parental Coordination
  • Case Management
  • Reports

Languages

Staff can provide service in Farsi, Mandarin, Cantonese, and English,.  When you call for an appointment, please let us know about your language requirements at intake.

Criteria to access service at FIT

To access our services you, the parent, must experience at least one of the following:

  • be separating or separated from the other parent
  • are in conflict with or have a challenging relationship with the other parent
  • have adjustment issues related to separation
  • have challenges in in your relationship with child(ren) after the separation
  • need knowledge/help on how to parent child(ren) in context of parental separation
  • have a new partner and you, your partner and children are having challenges with transition

Your child(ren) must experience at least one of the following:

  • difficulty adjusting to parental separation (or you anticipate that the child will have challenges adjusting to their changing family situation)
  • negative impact caused by the parental separation e.g. exposure to parental conflict, alignment with only one parent or estrangement from parent

How to access service at FIT

Call our Service Access Unit at 416-595-9618

Fees

There are fees for all services at Families in Transition and fees are based on a sliding scale to ensure that persons with all income levels can access our programs. Please go to “Services” tab at the top of the page to see the description of services offered and their corresponding fees.

For appointments, registration and information contact our Service Access Unit at 416 595 9618.

Specialized services for separating and divorcing families 

Individual and child counselling 

FIT offers a limited number of goal-oriented individual counselling sessions for parents and children. 

Counselling focuses on issues such as reducing parent conflict, creating healthier co-parenting relationships, supporting a child’s grief process, dealing with parent’s anger, sadness, and grief, fostering healthier child-parent relationships, focusing on creating a positive way forward after separation or divorce. 

Counsellors will work with clients to create a mutually agreed upon plan to work towards the goals clients bring to counselling. 

Fees

Individual sessions fee: $150/session (sliding scale offered to ensure that persons with all income levels can access our programs).  

Groups and Workshops 

There are several Groups and Workshops offered through FIT. For up-to-date information on current workshops and groups, please visit the Workshops, Groups and Events page.

If you are interested in any of the FIT workshops or groups, please contact the Service Access Unit at 416-595-9618. Please note that some groups will require screening by the group facilitator(s). 

How does FIT help changing families?

FIT services are designed to help children adjust to parental separation, divorce, and remarriage. Programming focuses on the issues that have significant impact on children whose parents live apart. These include:

  • Reducing parent conflict
  • Building effective parenting partnerships
  • Supporting children’s grieving
  • Developing strong parent-child relationships
  • Successful step-parenting

Who should come to FIT?

Any member of a separating, divorcing, or blended family can benefit from FIT services. They are available to people living or working in Toronto. Services are provided in English, French, Tagalog and Spanish.

Do we need to be living apart before I call FIT?

No. Research demonstrates that early support is important in helping parents plan how to care for children when they no longer live together. Parents who are already living apart learn about ways to help children adjust to the changing family circumstances.

We already have lawyers, can FIT still be helpful?

FIT is a voluntary non-profit social service agency. We are not connected to the courts. Our services supplement assistance you may be receiving from lawyers or the court. We do not get involved in court proceedings. When you first see us, we will ask you to sign a document that you understand and agree to this.

Can I contact FIT directly?

Yes, the voluntary nature of our service means that parents must call us to request service. We will not accept referrals on behalf of a client from other third parties such as lawyers, the courts, other services providers.

Do both parents have to be involved?

Yes, when working with children we need consent from both parents. We can help children more when both parents work with us. We will talk with you about how we might involve the other parent because research demonstrates that interventions are more effective when both parents work with us. If one parent is unavailable, we will continue to help the parent who calls us.

What age of children does FIT serve?

We usually provide direct service for children 4 to 18 years. Youth 12 years and older may request service on their own.

We are in court litigating. Can I still come to FIT?

Yes, you can still come to FIT even if you are in court litigating.

Will FIT provide a report to the court about the work I do at FIT?

We do not provide reports to the court, even if you are attending FIT at the direction of the court. If you require such a report, you will need to  seek service elsewhere. In order for children and parents to trust that we will remain neutral and unbiased, we do not provide reports for court or other organizations your family may be involved with.

How do you know FIT programs are effective?

FIT conducted two major research studies that document the effectiveness of our services. Our most recent study demonstrated that positive outcomes for children are more likely when:

  • They have an opportunity to grieve the loss they experience when parents part
  • Mothers and fathers learn specific strategies for supporting children
  • Help is available early in the separation process
  • Parenting partnerships are characterized by effective communication and conflict resolution.

Are FIT services confidential?

Yes. Your written permission is required for us to exchange information with any other person, except in specific circumstances where we are legally required to break confidentiality.

Does FIT determine fitness to parent and parenting capacity?

No, this is not part of the services provided by FIT staff. If you are searching for this service, you will need to contact a private practitioner who does this type of work.

How long will I wait for service?

Group programs are scheduled throughout the year. It is important to check our website on a frequent basis. There may be a wait for an individual appointment.

Are there fees for service?

Yes, we charge a fee for or services. Fees are determined according to your income and family size. Many of our group programs have set fees. Individual and family counseling is based on an hourly fee. We are able to reduce our fees below your assessed fee when need is demonstrated. Private insurance through your employer or another group plan may cover some or all of our fees.

Where is the FIT office?

We are located at 355 Church Street, just North of Gerard St. and South of Carlton St.  The College Park subway station is 5 min away. Parking is not available at this location. Group programs operate from this central location. With advance notice, many of our educational programs can be offered from other locations in the community. Contact the FIT office at 416 595 9618 to discuss specific requests to provide programs elsewhere in the community.

Handouts for Parents:

Children Coping with Separation and Divorce

10 Ways to Minimize Conflict with Children

What can Families in Transition do to Help

Creating Parenting Plans

What FIT Doesn’t Do

Useful Links: Alternate Organizations and Agencies offering Services to Children and Families

The 519    
Abrigo Center   
The Barbra Schlifer Commemorative Clinic           
Canadian Hearing Services (for people deaf & hard of hearing)      
Catholic Family Services of Toronto     
The Centre for Spanish Speaking Peoples    
The Child Development Institute              
Chinese Family Services of Ontario 
COSTI Immigrant Services 
Jewish Family and Child Service 
Native Child & Family Services of Toronto  
The Neighborhood Organization 
Oasis Centre des Femmes
Riverdale Immigrant Women’s Centre
Scarborough Women’s Centre
Toronto Rape Crisis Centre
Tropicana Community Services
West Neighbourhood House
Women’s College Hospital Trauma Therapy Program
Women’s Habitat
Women’s Health in Women’s Hands
Your local Community Health Centre – look up Toronto Community Health Centre
Hospital of Sick Kids (Centre for Community Mental Health)
The Child Development Institute
Kids Help Phone
Lumenus
Open Counselling
Strides Toronto
What’s Up Walk-In
Yorktown Family Services
Youthlink

Online Divorce Related Links

The following list outlines websites that contain publications of interest for separating, divorcing, and blending families. Examples of publications from each website are noted in bullets. Please access websites for full publication listings.

  • Family Law Publications, including:
    • What Happens Next? Information for kids About Separation and Divorce
    • Making plans: A guide to parenting arrangements after separation or divorce
    • The Federal Child Support Guidelines: Step-by-Step
  • Dispute Prevention and Resolution Publications, including:
    • Resolving Disputes – Think About Your Options
  • Divorce and Separation Publications, including:
    • What You Should Know about Family Law in Ontario (available in 9 languages)
    • Getting Divorced (Community Legal Education Ontario)
    • Family Law Information Program (Legal Aid Ontario)
    • Where do I stand? A child’s guide to separation and divorce
  • Community Legal Education Ontario Publications, including:
    • An Introduction to Family Law in Ontario
    • Separation and Divorce: Child Custody, Access, and Parenting Plans
    • Separation and Divorce: Child Support
  • Family Law Education for Women Publications, including:
    • Alternative Dispute Resolution
    • Child Custody and Access
    • Child Protection and Family Law
    • How Property is Divided in Family Law
  • Support Payments 2015
    • Tax rules for spousal support or child support payments made and received under a court order or written agreement
  • Centre of Excellence for Early Childhood Development Bulletins or Other Publications, including:
    • Volume 6, No. 1 – March 2007 – The most important thing parents do.
    • Responding to Children’s Needs: Important Developmental Milestones in Young Children

Family Services Toronto’s (FST) Transitional and Housing Support Program (THSP) provides a continuum of supports and services to women (self-identified) and their dependents to:

  • Access stable housing
  • Obtain relevant supports to address and heal from violence/trauma
  • Begin a path to independence and sustainability

THSP program goals

THSP aims to:

  • Increase the safety of women and their dependents.
  • Provide supports to maximize the capacity of women and their dependents to live free of violence.
  • Assist and advocate for women and their dependents regarding their health, safety, and well-being.
  • Assist women in healing from violence as well as supporting their dependents to heal from the effects of witnessing violence.
  • Strengthen connections to safe and affordable housing supports and additional services, as needed.
  • Assist women in building capacity to lead them to sustainable livelihoods.

Services and supports you can receive in the THSP program include:

  • Referrals to different supports (i.e., financial, legal, etc.)
  • Information regarding housing and support with housing applications.
  • Ontario Works and ODSP among other applications

Who is eligible for this program?

The THSP Service is for women who identify themselves as having been abused by their partners or significant others (including caregiver or other immediate family/household member) or survivors of human trafficking, aged 18 years or older.  Interpreter services are provided for the program.

How to register for the program?

Call FST’s Service Access Unit at 416-595-9618 or e-mail [email protected].

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The Seniors and Caregivers Support Service (SCSS) Unit at Family Service Toronto provides social work services to older people and caregivers. Our work includes counselling, group work, advocacy, training and educational sessions on a variety of topics such as aging and memory loss, anger and guilt, how to access community resources, abuse of older adults, etc.

For up-to-date information on current workshops and groups, please visit the Workshops, Groups and Events page.

You can come to our office for counselling, attend support groups or educational seminars, talk to a trained counsellor by telephone or, in exceptional circumstances, arrange for a home/community visit. We are able to provide counselling in English and Spanish.

We provide counselling services for those facing issues such as:

  • Dealing with chronic or degenerative illness
  • Stress in family relationships
  • Bereavement
  • The uprootedness and difficulty of adapting to a new culture at an advanced age
  • Caregiver stress
  • Elder abuse

Counselling for Seniors

As an older adult you can count on us to help you get the support you need. We provide counselling services for a variety of issues such as:

  • Dealing with chronic or degenerative illness
  • Stress in family relationships
  • Bereavement
  • The uprootedness and difficulty of adapting to a new culture at an advanced age
  • Caregiver stress
  • Elder abuse

Counselling for Caregivers

As the caregiver of an aging parent, relative or friend, our trained counsellors will help you:

  • Deal with caregiver stress, anger and guilt
  • Learn important communication techniques
  • Develop strategies for coping with burnout
  • Understand family dynamics

Pat’s Place – A Safe Haven for Older People Experiencing Abuse

Pat’s Place is a temporary safe haven for older people experiencing abuse. At Pat’s Place we offer a welcoming environment where residents can take time out from their current situation.

At Pat’s Place we believe that all older people have the right to live a life free of harm. We are striving to create an environment where an older person can live with dignity and in peace.

Workshops & Groups

The Seniors and Caregivers Support Service Unit at Family Service Toronto offers training workshops for seniors’ groups, the general public and service providers on a variety of areas.

Workshops cost:

  • For seniors and the public – Free
  • For service providers – Fees are based on an hourly rate and will be negotiated to meet individual circumstances.

Breaking the Silence: Elder Abuse Consultation Team

To find out how to present a case to the team, please contact Lisa Manuel, EACT Coordinator, at 416-595-4049 or [email protected]

EACT meets once a month on Fridays, 1-3 p.m. All meetings are held on Zoom.

Fall/Winter 2023 meeting dates:

October 20, November 17, December 15.

2024 meeting dates:

January 19, February 23, March 15, April 19, May 17, June 21, July 19, August 16, September 20, October 18, November 15, December 13.

Education Sessions

We also offer information and education sessions on a range of topics including:

  • The normal aging process
  • The caregiver role
  • Communication
  • Community services
  • Stress management for caregivers
  • Positive aspects of aging
  • Coping with change and loss
  • Healthy caregiving
  • Anger and Guilt
  • Aging and memory loss
  • Pre-retirement planning
  • Family dynamics
  • Challenging behaviours
  • The Sandwich Generation
  • Humour and joy in caregiving
  • Dealing with chronic illness
  • Long-range planning
  • Making the “system” work for you
  • Elder abuse
  • Spirituality in caregiving
  • Long distance caregiving
  • Talking with your doctor

For other questions regarding counselling in general, please check Programs and Services/FAQ

For questions regarding Pat’s Place, please go to Pat’s Place page

What is the cost for services?

Services are free for seniors and their caregivers

For service providers, fees are based on an hourly rate and will be negotiated to meet individual circumstances.

Who is eligible for Pat’s Place?

People 60 years of age and older who are being abused emotionally, physically, sexually, financially or in other ways by a family member can use Pat’s Place. Pat’s Place is open to women, men and transgendered persons.

People who move to Pat’s Place must be able to care for themselves. If a person requires some supports we will work with them to determine if we can put them in place. If the person can function independently when support services are not present, they will be considered for entry to the program.

Is Pat’s Place a shelter?

No, it is important to realize that Pat’s Place is not a shelter. It is an apartment in a secure location in Toronto.  It is not staffed like a shelter (i.e. staff on site 24/7).

For more information about the types of workshops we are currently running, or to sign up, please call 416-595-9618. If you want to sign up for a workshop or group that has already started and registration is closed, you may be put on the waiting list for the next series.

Please note that FST is offering services virtually and by phone, as offices remain closed to the public. The full list of FST workshops and groups offered at this time is available on the Virtual Workshops and Groups page.

Dates and times for workshops and groups might be different than listed below. Please contact FST’s Service Access Unit for more information.

Need a Boost

Join our discussion group for women 60+. Learn to restore your self-confidence and build support in your life.

  • Increase your social network
  • Practice communication skills
  • Rediscover interests and abilities
  • Share memories

Date:  Second and fourth Monday afternoon each month
Time: 1:30-3:30 p.m.
Location : Zoom
Facilitator: Zenia Castanos
Pre-registration required, please call Service Access Unit at  416-595-9618.
No-Fee. Donations welcome.

Failure to Launch

A virtual group for parents 55+ of adult children who have been unable to secure their independence due to:

  • Chronic Illness
  • Mental Health
  • Addictions

Come out and meet other parents who are dealing with similar issues. Learn how to protect yourself against abuse while supporting your adult child in gaining independence.

  • Understand your role in continuing the cycle of dependence
  • Learn how to set limits and boundaries
  • Become aware of the impact of guilt and shame
  • Learn to cope with loss and change and moving forward

Date: Fourth Thursday each month
Time: 1:30 – 3 p.m.
Location: Zoom
Facilitator: Brenda Anderson
Registration: To participate please call 416-595-9618.

Gaining Strength, Sharing Stories

A virtual group for women 60+
Sharing our stories, we discover we are not alone.

  • Tell your story in a safe and supportive environment
  • Ease isolation by connecting with others
  • Learn strategies for emotional safety and self-care
  • Focus on creating and maintaining healthy relationships.

When: Second Wednesday each month;
Time: 1:30 – 3:00p.m.
Location: Zoom
Pre-Registration required. Please call Family Service Toronto’s Service Access Unit at 416-595-9618.

Groups for the Latino-Hispanic Community

FST Seniors and Caregivers and Senior Community Connections programs offer monthly groups for the Latino Hispanic Community. To learn more about the program go to Seniors Community Connections – Family Service Toronto or to see current groups go to Workshops and Groups – Community Connections Program

Access care for older adults

CNAP: The Community Navigation and Access Program (CNAP) is a network over 30 community support service (CSS) agencies in the Toronto area who are collaborating to improve access and coordination of support services for older adults, their care providers and health care stakeholders.

CCAC: There are a number of Community Care Access Centres throughout the Toronto area that offer everything from in-home health and social services to information about placement into long-term care facilities. Services are often provided in a variety of languages.

Information about Other Community Services

211 Toronto: For information about other community services in the Toronto Area you can call the Community Information Toronto Helpline – (416 or 905 area) dial 211.
Or, for other areas: 416-397-4636

Organizations that Deal with Specific Types of Illnesses

The Canadian Mental Health Association: The Toronto Branch of the Canadian Mental Health Association offers a range of community support services for persons with serious mental health problems, as well as education and mental health promotion to the general community.

Mood Disorder Association of Ontario: is a self-help association for persons with depression, manic depression, dual disabilities and their families and friends.

Alzheimer Society of Toronto
2323 Yonge Street, Suite 500
Toronto, Ontario, M4P 2C9
Tel: 416-322-6560
[email protected]

Heart and Stroke Foundation of Ontario
1920 Yonge Street, 4th Floor
Toronto, Ontario, M4S 3E2
Tel: 416-489-7111; Healthline: 1-888-HSF-INFO
[email protected]

Multiple Sclerosis Society of Canada
250 Bloor Street East, Suite 1000
Toronto, Ontario, M4W 3P9
Tel: 416-922-6065; 1-800-268-7582
[email protected]

Parkinson Society of Canada
4211 Yonge Street, Suite 316
Toronto, Ontario, M2P 2A9
Tel: 416-727-9700; 1-800-565-3000
[email protected]

Public pensions: Information on the Canada Pension Plan, Old Age Security pension and related benefits, the Canadian retirement income calculator and retirement planning.

Ministry of the Attorney General website: Power of Attorney Kit and Living Wills

Information for Caregivers

Toronto Public Library: Local libraries, throughout the Toronto area, have an extensive number of books and videos on caregiving. For more information, call or visit your local library.

Attend Caregiver Seminars and Workshops: There are a number of caregiver information workshops that take place throughout the city on a regular basis. For more information about the one closest to you call your local Community Information Centre or Neighbourhood Information Post. Numbers are usually listed in the front of your phone book. For workshops in the Toronto area call Community Information Toronto at 416-397-4636. Workshops for seniors and caregivers are also often listed in local community newspapers.

Videos, Videos and More Videos

In addition to going to your local library for videos on caregiving, you might also try the National Film Board. They can be reached by calling 416-973-3012 or you can visit their website at www.nfb.ca. You can also check out The Caregiver Network Inc. This organization is an excellent resource for caregivers. They also have a video series called The Aging and Caregiving Video Series. For more information, or to contact them please call 1-800-757-4868 or check out their website at www.caregiver.ca

The Alzheimer Society of Canada has a number of videos on caregiving. For more information or to contact them, please call 1-800-616-8816 (valid only in Canada) or visit their website at www.alzheimer.ca

World Elder Abuse Awareness Day

June 15, 2006 was the debut of World Elder Abuse Awareness Day (WEAAD). It is celebrated each year on this day. The day is in support of the United Nations International Plan of Action which recognizes the significance of abuse and neglect of older adults as a public health and human rights issue. Throughout the world, senior abuse and neglect is largely under-recognized or treated as an unspoken problem.

World Elder Abuse Awareness Day is an opportunity for individuals, organizations, communities and governments around the world to recognize the reality of abuse and neglect of older adults. Canadians have been a big part of this effort.

For more information, read the following fact sheets for more information on elder abuse:

FST hosts two vital anti-poverty campaigns: national and Ontario Campaign 2000: End Child and Family Poverty. Both campaigns are leading forces in Canada’s anti-poverty movement, promoting partnership, research, public awareness and policy change in order to eradicate child and family poverty. The campaign is non-partisan, working with all parties at all levels of government in partnership with 120 national partners and 70 provincial partners. Campaign 2000 and coalition partners across Canada publish annual report cards on child and family poverty and work to ensure the issues and solutions are featured in the media and accessible to communities ready to take action in order to end poverty for good.

Family Service Toronto and Campaign 2000 nation-wide have released a joint statement denouncing all forms of anti-Black racism, colonialism and white supremacy.   We have a responsibility to ensure our work contributes to ending anti-Black and anti-Indigenous racism, which cannot be done without critical self-reflection, education and dialogue.

For information in English

Passeport est un programme qui aide les adultes ayant une déficience intellectuelle à participer à leur communauté et permet aux aidants de prendre une pause dans leurs responsabilités de soins. Financé par le Ministère des Service à l’enfance et des Services sociaux et communautaire, le programme Passeport vise à :

• Favoriser les compétences sociales, émotionnelles et de participation communautaire

• Promouvoir la poursuite des études et le développement personnel

• Promouvoir l’indépendance

• Offrir du répit aux aidants

Pour plus d’informations sur le programme Passeport, les directives du programme Passeport, les documents Passeport et pour vous inscrire à la liste de diffusion Passeport pour les dernières mises à jour, veuillez visiter le site https://passportfunding.ca/fr/

Groupe de travail consultatif sur l’accessibilité

Family Service Toronto dispose d’un groupe de travail consultatif sur l’accessibilité. FST accueille les clients qui souhaitent partager leurs expériences et contribuer à formuler des recommandations visant à améliorer l’accès aux services ici à Family Service Toronto. Apprenez-en plus sur la manière dont vous pouvez nous soutenir.

Contactez Passeport

202-128A, Sterling Rd, Toronto, ON M6R 2B7
Du lundi au vendredi, de 9 h 00 à 17 h 00
Téléphone : 416-780-1106
Courriel : [email protected]

Envoyez vos factures et reçus à : [email protected]

L’èquipe de coordination de Passeport :

Utilisateurs de services, plaintes/rétroactions de la part des membres de la communauté

Ce que nous faisons

Notre équipe de coordinateurs Passeport est là pour vous fournir des informations et un soutien continu. Nous vous aidons à développer un plan et un budget pour votre financement Passeport, à vous mettre en lien avec des services dans votre communauté et nous vous ferons un suivi concernant les formulaires du programme.

Votre coordinateur est là pour :

• vous fournir du soutien ou des informations sur l’utilisation de vos fonds Passeport

• vous aider à élaborer un budget pour vos fonds

• vous aider à trouver des idées et des objectifs pour vous-même dans le cadre du programme

• vous aider à comprendre les documents Passeport

• vous aider à remplir les formulaires Passeport

• répondre à vos questions sur ce qui est couvert ou non par le programme

Questions fréquemment posées

Pour plus d’informations sur le programme passeport, les lignes directrices du programme de passeport, les documents de passeport et pour vous inscrire à la liste de diffusion du passeport pour les dernières mises à jour, veuillez visiter https://passportfunding.ca/fr/

Programme de passeport – Ontario

Financement du passeport

Bibliothèque des ressources de financement individualisé. La bibliothèque de financement individualisé est un site web qui vous aide à apprendre comment trouver et utiliser votre financement individualisé.

Brochure pour le projet de bibliothèque de financement individualisé

ConnectAbility : Un site web et une communauté virtuelle dédiés à l’apprentissage tout au long de la vie et au soutien des personnes ayant une déficience intellectuelle, de leurs familles et de leurs réseaux de soutien.

Programmes de parcs et loisirs de la ville de Toronto

Services de l’Ontario pour les personnes ayant une déficience intellectuelle (SOPDI)

Programme ontarien de soutien aux personnes handicapées (POSPH)

Ligne d’aide 311 Toronto – Services pour les personnes qui habite à Toronto

Current positions

Manager, Social Action
Application deadline: March 15, 2024




Campaign: #Iwantyoutoknow #16days16statements

We invite you to be part of our empowering #Iwantyoutoknow #16days16statements social media campaign by sharing one sentence that you as a survivor would like to tell other women survivors of violence. Your message will be featured on our social media handles, and we assure you that your privacy and confidentiality are respected. 

Fill in the blank to help start your message: I Want you to Know ___________________________

Your voice can make a difference and provide solace to those who may feel alone in their struggles. Deadline to send in your messages is November 7, 2023 .

Thank you for being part of our community and for your unwavering strength.

I want you to know

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

FST-VAW Early Warning Signs quiz is a simple way for girls and women of all ages and abilities to determine if they are in an unhealthy or dangerous relationship. The content of the questions were informed by women who were in abusive relationship and what they said they experienced with their partners. You can also download/print the Early Warning Signs brochure.

For information in English

Passeport est un programme qui aide les adultes ayant une déficience intellectuelle à participer à leur communauté et permet aux aidants de prendre une pause dans leurs responsabilités de soins. Financé par le Ministère des Service à l’enfance et des Services sociaux et communautaire, le programme Passeport vise à :

• Favoriser les compétences sociales, émotionnelles et de participation communautaire

• Promouvoir la poursuite des études et le développement personnel

• Promouvoir l’indépendance

• Offrir du répit aux aidants

Pour plus d’informations sur le programme Passeport, les directives du programme Passeport, les documents Passeport et pour vous inscrire à la liste de diffusion Passeport pour les dernières mises à jour, veuillez visiter le site https://passportfunding.ca/fr/

Groupe de travail consultatif sur l’accessibilité

Family Service Toronto dispose d’un groupe de travail consultatif sur l’accessibilité. FST accueille les clients qui souhaitent partager leurs expériences et contribuer à formuler des recommandations visant à améliorer l’accès aux services ici à Family Service Toronto. Apprenez-en plus sur la manière dont vous pouvez nous soutenir.

Contactez Passeport

202-128A, Sterling Rd, Toronto, ON M6R 2B7
Du lundi au vendredi, de 9 h 00 à 17 h 00
Téléphone : 416-780-1106
Courriel : [email protected]

Envoyez vos factures et reçus à : [email protected]

L’èquipe de coordination de Passeport :

Utilisateurs de services, plaintes/rétroactions de la part des membres de la communauté

Ce que nous faisons

Notre équipe de coordinateurs Passeport est là pour vous fournir des informations et un soutien continu. Nous vous aidons à développer un plan et un budget pour votre financement Passeport, à vous mettre en lien avec des services dans votre communauté et nous vous ferons un suivi concernant les formulaires du programme.

Votre coordinateur est là pour :

• vous fournir du soutien ou des informations sur l’utilisation de vos fonds Passeport

• vous aider à élaborer un budget pour vos fonds

• vous aider à trouver des idées et des objectifs pour vous-même dans le cadre du programme

• vous aider à comprendre les documents Passeport

• vous aider à remplir les formulaires Passeport

• répondre à vos questions sur ce qui est couvert ou non par le programme

Questions fréquemment posées

Pour plus d’informations sur le programme passeport, les lignes directrices du programme de passeport, les documents de passeport et pour vous inscrire à la liste de diffusion du passeport pour les dernières mises à jour, veuillez visiter https://passportfunding.ca/fr/

Programme de passeport – Ontario

Financement du passeport

Bibliothèque des ressources de financement individualisé. La bibliothèque de financement individualisé est un site web qui vous aide à apprendre comment trouver et utiliser votre financement individualisé.

Brochure pour le projet de bibliothèque de financement individualisé

ConnectAbility : Un site web et une communauté virtuelle dédiés à l’apprentissage tout au long de la vie et au soutien des personnes ayant une déficience intellectuelle, de leurs familles et de leurs réseaux de soutien.

Programmes de parcs et loisirs de la ville de Toronto

Services de l’Ontario pour les personnes ayant une déficience intellectuelle (SOPDI)

Programme ontarien de soutien aux personnes handicapées (POSPH)

Ligne d’aide 311 Toronto – Services pour les personnes qui habite à Toronto

Participate in our study

Family Service Toronto (FST), with support from York University, is running a small feasibility study looking at providing counselling and peer support to women labelled with intellectual/developmental disabilities (ID/DD). The study is funded by the Women’s Xchange at Women’s College Hospital.

Our research team includes staff from FST, community partners and Marcia Rioux, PhD, Director of the York Institute of Health Research. Our study has been approved by the York’s Ethics Review Board.

We are recruiting 10 women who:

  • are labelled with ID/DD
  • live in Toronto
  • are aged 18+
  • have been sexually abused
  • have not received any counselling or support related to the abuse or it has been a year or more since they received the counselling.

The study participants will receive free counselling and peer support. There is no financial compensation for those receiving counselling.

All women who are referred as study participants but choose not to participate will still be offered free counselling but not peer support.

For referrals, please contact Vania at Family Service Toronto at 416-586-9780 ext 446 or [email protected].

If you have any questions about this study prior to considering a referral, please contact Dr. Maria Huijbregts, Research Lead and Director of Knowledge Building at FST, at 416-595-4032 or [email protected].

See related story, Sexual Assault – A New Focus on the Most Vulnerable, in 2016 Annual Report.

Peer Mentor Training Opportunity

This fall, FST will be offering a peer mentor training program. Over a few training sessions in September, participants will develop leadership and peer mentoring skills and make connections with other labelled women.

Once they’ve completed the training, they may have the opportunity to participate as peer mentors in an FST peer mentoring program that is being developed for women with labels who have been sexually abused.

We are recruting up to 10 women who:

  • are labelled with ID/DD and diagnosed before 18 years of age
  • live in Toronto
  • have experienced abuse (eg. physical, emotional, and/or sexual)
  • can communicate verbally
  • can provide informed consent
  • have received support (counselling, group peer support etc) related to the impacts of the abuse
  • are not currently in crisis and able to move on their lives
  • are established in their independent supportive living situations.

TTC transportation costs will be covered and on-site child care can be offered.

If interested, contact Vania Sukola at Family Service Toronto at 416-586-9780 ext 446 or at [email protected].

For over 100 years, Family Service Toronto (FST) has been helping people who are confronted with a variety of life challenges. We assist individuals and families through our counselling, community engagement and public education programs, and advocacy work

Our services are available to everyone who lives or works in Toronto.

Vision

We envision a city in which people are resilient and thriving in more just and supportive communities.

Mission

We work with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity.

We achieve this through our understanding of poverty and the harmful effects of marginalization, discrimination and oppression. We direct our energies to support individuals and families in our core service areas – community counselling and mental health, gender-based violence and developmental disabilities. At the same time, we work to influence policy, build knowledge, strengthen communities and advocate for system change.

Values

We are committed to:

  • grounding our work in the lived expertise of people and the community
  • working from a strengths-based and trauma-informed approach
  • celebrating diversity, pursuing equity and practicing inclusion
  • being accountable through measurement and outcome reporting
  • striving for excellence in all that we do

Our definition of family:

Our name begins with “family” and we understand it to mean: Two or more people, whether living together or apart, related by blood, marriage, adoption or commitment to care for one another.

We know we are successful when:

  • people live with dignity in thriving neighbourhoods and inclusive communities which are free of poverty and violence
  • public policy is grounded in social and economic justice
  • programs and services are accessible to those who face barriers
  • people build on their skills to manage life challenges
  • people are able to realize their potential

Read our   Strategic Plan 2021-2026: Open Hearts, Healthy Minds, Strong Communities

Equity and Inclusion Policy

FST is committed to a policy of equity and inclusion. We strive to ensure that there is no discrimination on the basis of ethnicity, language, race, age, ability, gender, sexual orientation, income, political or religious affiliation in all aspects of our operation and at all levels of the agency.
Read Equity and Inclusion Policy.

Virtual Walk-In / Single Session Counselling

Community members are invited to access our free Single Session Walk-in Counselling. 

Virtual sessions are available Mondays, Wednesdays and Fridays; 11 a.m. – 5 p.m.
In-person sessions are available on Thursdays, starting April 11, 2024 at our 355 Church Street location.

For more Information, go to Single Session Walk-in Counselling program page

If you are in crisis, please call:

Distress Centre: 416-408-HELP (4357)
Assaulted Women’s Helpline: 416-863-0511 or 1-866-863-0511
Gerstein Centre – Crisis line: 416-929-5200 
Community Information and Toronto Community Crisis 211 or go to 211Toronto.ca


Workshops and groups by program

Counselling | Families in Transition | Options – Children | Violence against Women | David Kelley Services | Seniors and Caregivers Support Services | Seniors Community Connections | Healthy Families, Healthy Communities


Workshops and groups offered by Counselling Service

Weekly Meditation Group (virtual)

This weekly webinar is an invitation to engage in a guided mindfulness practice.  Each week, a counsellor will lead participants through a meditation and provide information about a weekly topic, such as mindfulness, coping strategies, or understanding emotion.

Date(s): Every Monday
Time:
1 – 1:30 p.m.
How:
Offered via Zoom
Cost
Free
Registration information:
To register or for more information contact Family Service Toronto Service Access Unit 416.595.9618 or email: [email protected]

Download flyer

Group for Emotional Regulation (virtual)

This six-week group helps individuals:

  • Know they are not alone in their distress and that others struggle with similar issues.
  • Share information and learn from each other.
  • Experience a safe place within which to practice new skills.

Every week/session a new technique will be introduced and practised to help you with reducing your anxiety and having more self-regulation. Members will not be allowed in the group if they skip the first two session  since the material and practice of it is build up on each session.

Date: Thursdays, November 2 – December 7, 2023
Time: 10:30 a.m. – 12 p.m.
How: Offered via Zoom
Cost: Sliding scale starting at $10/session
Registration: Pre-screening required and assigned when registering. Please call Family Service Toronto, Service Access Unit at 416.595.9618

Download flyer


Workshops and groups offered by Families in Transition Program

THE WAVE – A Family in Transition Children’s Group

A group for kids in grades 4 to 6 (born 2012-2014) to discuss and understand family changes like separation or divorce. Through creative activities, they’ll explore their feelings and experiences. The group format will allow participants to be witnessed and to witness others, and create a safe space for sharing, normalization, and validation of experiences to build resilience.

Date(s): Thursdays, May 2 – June 20
Time: 4:15 -5:45 p.m.
Location: 355 Church Street
Cost: Group fees align with the FST Sliding scale
Registration information: To begin the registration process please call Service Access Unit: 416.595.9618

Download flyer

Supporting Children through Separation and Divorce (virtual)

Psycho-educational and interactive sessions for parents who want to develop an understanding of children’s developmental stages and their corresponding experiences of separation and divorce; and learn skills to support their own well-being and their children’s who may be experiencing challenges.

Dates and time
Wednesday, February 14 | 11 a.m. – 1 p.m.
Wednesday, Apr 17 | 12 – 2 p.m.
Wednesday, June 19 | 12 – 2 p.m.

Fee: Sliding scale $10 – $105 per session
How: Offered via Zoom
Registration: Pre-registration is required.
Please register by calling our Service Access Unit: 416-595- 9618
Co-parents will not be attending at the same workshop.

Co-parenting: The Good, The Bad and The Ugly (virtual)

Psycho-educational and interactive single session workshops for parents wanting to develop an understanding of healthy co-parenting strategies and the different types of co-parenting; and learn skills on how to engage in a healthy co-parenting relationship to support the well-being of their children

Dates and time
Wednesday, January 10 | 11 a.m. – 1 p.m.
Tuesday, March 5 | 11 a.m. – 1 p.m.
Thursday, May 9 | 11 a.m. – 1 p.m.

Fee: Sliding scale $10 – $105 per session
How: Offered via Zoom
Registration: Pre-registration is required.
Please register by calling our Service Access Unit: 416-595- 9618
Co-parents will not be attending at the same workshop.

Blending Families (virtual) 

A one-time 2-hour psycho-educational workshop for parents and their partners wanting to ease the transition of introducing a new romantic partner to their children. The workshop will cover common challenges, learning to manage different parenting styles and navigating the co-parenting relationship, while staying connected to your new partner and children. 

Date and time: To be announced
Fee: Sliding scale $10 – $105 per session
How: Offered via Zoom
Registration: Pre-registration is required for all attendees. Please register by calling our Service Access Unit: 416-595-9618.
Co-parents will not be attending the same workshop.
Please attend with your new romantic partner (if possible).


Workshops and groups offered by Options – Children

Resources Coordination Workshop

This workshop offered by Options – Children is designed to provide caregivers who have children and/or youth between the ages of 0 -18 years old, with information on both FST’s children programs and Toronto based resources to assist with supporting the needs of a loved one.

Date:  March 20, 2024
Time: 11 a.m. – 12:15 p.m.
Where: 202-128A Sterling Rd., Toronto
Fee: Free
Registration link: https://forms.office.com/r/JDfzabLdyS

Download flyer

Camps Registration Workshop

Ever wonder what you need to register your child for camp? Not sure what camps are out there? Come join us for an information session on camps and respite registration. This single-session workshop is suitable for caregivers of children 4 -18 who would like to have a better understanding of the what’s, when, and how’s of registering for camp.

Date:  March 21; 2024
Time: 11 a.m. – 12:30 p.m.
Where: 202-128A Sterling Rd., Toronto
Fee: Free
Registration link:
Register to one session:
For March 21 session: bit.ly/registrationtocamps
For April 18 session: bit.ly/April18camps
For May 2 session:  bit.ly/May2Camps
For May 16 session: bit.ly/May16Camps

March 21 session flyer
April – May sessions flyer

Financial Supports Workshop

Come learn about provincial and charitable funding that you and your child may be eligible for. Receive a resource package with links and steps for completing the applications. This workshop is suitable for caregivers of children birth to 18 who would like to have a better understanding of funding for children with special needs.

Date:  March 28, 2024
Time: 11 a.m. – 12:15 p.m.
Where: 202-128A Sterling Rd., Toronto
Fee: Free
Registration link: https://forms.office.com/r/QR518PQg0W

Download flyer


Workshops and groups offered by the Violence against Women Program

Resilient Bodies Trauma-Informed Yoga Webinar

This 8-week webinar is for people who have experienced trauma.  This online webinar is an invitation to practice gentle trauma-informed yoga and to learn how yoga/mindfulness are useful for trauma recovery.  Participants will gain skills to assist them in understanding and managing trauma responses.  Each session will include both an educational component as well as a yoga practice.  The yoga offered in this webinar is suitable for both beginners and those who already have a yoga practice.

Date(s): April 12 – June 7 (excluding May 31), 2024
Time: 10a.m. – 12p.m.
How: Offered via Zoom
Cost: Free
Registration information: To register, contact the Service Access Unit.
Phone: 416-595-9618
Email: [email protected]

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Uncovering Resources through Expressive Arts (currently full)

An 8-week group for women-identified survivors of trauma offered by Family Service Toronto – Violence Against Women Program.  This group is suitable for those who are interested in exploring sense of self and safety through mindfulness and the expressive arts. 

Focus: Exploring sense of self and safety through mindfulness and the expressive arts in a group setting

Date(s): Mondays, March 11- April 29
Time: 10-12a.m.
How: 355 Church Street
Cost: Free
Registration information: Please call Family Service Toronto’s Service Access Unit at 416-595-9618.  Pre-group screening is required. 

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Ebb and Flow (the group is currently full)

A group for women-identified trauma survivors who want to connect more with their bodies.  Weekly sessions will involve mindfulness, expressive arts, and trauma-informed yoga.

Date(s): Mondays, January 8 – February 12, 2024
Time: 10 a.m. – 12 p.m.
Location: 355 Church Street
Cost: Free
Registration information: Please call Family Service Toronto’s Service Access Unit at 416-595-9618.  Pre-group screening is required.

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Let’s Learn Together

Monthly group for Tamil speaking women. In this group, women can share their life experi­ences after COVID-19 and how they coped with challenges, and learn from each other.

In each session, the group facilitator reviews new resources to enhance the knowledge about mental health, coping strategies, safe relationships, and other topics.

Dates: Every 3rd Tuesday of the month; Oct. 17, 2023 – Mar. 19, 2024
Time: 10:30 a.m. – 12:00 p.m.
Location: The Hub, 1527 Victoria Park Ave.Scarborough.
Registration: Please call Satha at 416.586.9780 x 525 and leave your name and call back number.

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Workshops and groups offered by David Kelley Services Program

Emotional Skills Group (virtual)

This is an online skills group offering 2SLGBTQ+ clients a space to learn and practice the emotional skills needed for managing stress, regulating emotions and having healthier relationships. Each session centers a core emotional skill, with sessions building and integrating upon one another. Groups are limited to maximum 10 participants.

Date(s): Wednesdays, starting January 17, 2024
Time: 1-2:30pm
Fee: Sliding scale $10 – $105 per session
Registration information: Pre-screening required. Contact Family Service Toronto Service Access Unit 416.595.9618 or email: [email protected]
Eligibility: Participants have to be eligible for services through DKS; interested in learning tools to cope with emotional dysregulation; and able to commit to attending 5/8 sessions.

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2STNB+ Connect Peer Support Group (virtual)

2STNB+ Connect Peer Support Group is now offered by DKS services and it replaces 2STNB Peer Support Group, previously offered by Queer and Connected.
This virtual peer support group assists youth across the gender identity spectrum to meet and connect with others in their community, explore their identities, and make friends.

Dates: Ongoing; Bi-weekly, Wednesdays: Jan 10, 24; Feb 7, 21; Mar 6, 20; Apr 3, 17…
Time: 7:00p.m. – 9:00p.m.
Location: virtually on Zoom (a link will be provided to all participants in advance of workshops)
Cost: Free
Registration/information:  The group is open to 2STNB+ youth 16-29 in Toronto and the GTA
Register with Keith at [email protected]
Follow on Instagram

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Art in Trans*ition Peer Support Group (virtual)

Art in Trans*ition is a new 6-session group offered by David Kelley Services (DKS) and Family Service Toronto (FST). Folks at any stage of gender transition are invited to explore social, medical/physical and emotional transition, intersectionally with our other held identities, through writing, poetry, zines, collage, and other art-making practices. Participants have the opportunity to learn about themselves, meet other 2STNB+ youth, and create art in a virtual space.

Participants of none or of all levels of art-making experience and abilities are welcome.
Required art supplies: Journal; pen and pencil; phone camera.
More options: Scissors, tape and glue; collage scarps; paint and brushes; markers; crayons; your art medium of choice.

When: Bi-weekly, Wednesday, January 31, February 14, February 28, March 13, 2024 (alternate Wednesdays with 2STNB+ Connect)
Time: 7:00 – 9:00 p.m. on Zoom
Location: virtually on Zoom (a link will be provided to all participants in advance of workshops)
Cost: Free
Registration/information:  Open to youth aged 16-29 in Toronto and the GTA
Register with Keith at [email protected]
Follow on Instagram

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Workshops offered by Seniors and Caregivers Support Services Program

Body-Positivity & Body-Neutrality for Seniors

A one-time 2-hour workshop for adults over 55yrs who are interested in discussing  self-esteem, aging, and body image. The workshop will involve education and opportunities to share and participate in activities. The workshop will cover two approaches/frameworks: body-neutrality and body-positivity.

When: Thursday, March 28, 2024
Time:  1 – 3 p.m.,
Where: Zoom
Cost: Free
Registration information: To register contact the Family Service Toronto Service Access Unit at 416.595.9618 or email: [email protected]

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Still With It: Safety & Belonging for 2SLGBTQIA+ Seniors (in-person)

In-person, educational group for 2SLGBTQIA+ seniors (55+) who want to learn about fraud and financial scams, as well as gain the abitlity to identify and respond to various forms of elder abuse.
In this inclusive space, you’ll find support, build community, and develop essential tools to promote resilience. This group also provides opportunities to become a peer facilitator in future groups. Let’s learn, grow, and advocate together!

Date: Thursdays, 12 sessions starting April 25, 2024
Time: 2 – 4 p.m.
Location: 355 Church Street, Toronto
Cost: Free
Registration: Pre-sreening is required. Call to register: 416.595.9618

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Golden Age Rainbow Chat (in-person)

Are you someone aged 55+ and identify as part of the 2SLGBTQ+ community? Are you looking to connect with others and build community? Join the Golden Age Rainbow Chat for a weekly drop-in chat. This ongoing group, offered by Seniors and Caregivers Support Service counsellors, will explore a variety of topics while building social connection and support.

When: Fridays, ongoing
Time:  Weekly on Friday afternoons from 3:00 – 4:30 p.m.,
Location:  Family Service Toronto, 355 Church Street.
Cost: Free
Registration information: Pre-screening, 30 min, required. To register contact the Family Service Toronto Service Access Unit at 416.595.9618 or email: [email protected]

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Need a Boost (virtual)

Join our discussion group for women 60+. Learn to restore your self-confidence and build support in your life.

  • Increase your social network
  • Practice communication skills
  • Rediscover interests and abilities
  • Share memories

Date:  Second and fourth Monday afternoon each month
Time: 1:30-3:30 p.m.
Location: Zoom
Cost: Free
Registration: please call Service Access Unit at  416-595-9618.

Failure to Launch (virtual)

A virtual group for parents 55+ of adult children who have been unable to secure their independence due to:

  • Chronic Illness
  • Mental Health
  • Addictions

Come out and meet other parents who are dealing with similar issues. Learn how to protect yourself against abuse while supporting your adult child in gaining independence.

  • Understand your role in continuing the cycle of dependence
  • Learn how to set limits and boundaries
  • Become aware of the impact of guilt and shame
  • Learn to cope with loss and change and moving forward

Date: Fourth Thursday each month
Time: 1:30 – 3 p.m.
Location: Zoom
Cost: Free
Registration: please call Service Access Unit at  416-595-9618.

Gaining Strength, Sharing Stories (virtual)

A virtual group for women 60+
Sharing our stories, we discover we are not alone.

  • Tell your story in a safe and supportive environment
  • Ease isolation by connecting with others
  • Learn strategies for emotional safety and self-care
  • Focus on creating and maintaining healthy relationships.

When: Second Wednesday each month;
Time: 1:30 – 3:00 p.m.
Location: Zoom
Cost: Free
Registration: Please call Family Service Toronto’s Service Access Unit at 416-595-961

Caring for Caregivers (virtual)

This 12-session group is offered by FST’s Seniors and Caregivers Support Service counsellors. Are you caring for or concerned about a senior (55+)? Maybe a parent, spouse, partner, relative or friend? This closed group explores various topics related to aging and caregiving over a 12-week cycle. Each session will have an educational component as well as opportunities for participants to exchange ideas, offer support, and share experiences. Participants have the opportunity to bring their own topics for discussion or request counsellors provide focused guidance for specific issues. The group is limited to 10 participants.

When: Starting in September 2024. Dates to be announced
Time: Weekly on Thursday mornings from 10:30 a.m. – 12:00 p.m.
Location:
Offered via Zoom or phone
Cost
Free
Registration information: Pre-screening, 30 min, required.
To pre-register contact the Family Service Toronto Service Access Unit at 416.595.9618 or email: [email protected]

Seniors Chat Group (virtual)

A discussion group for anyone aged 55 and over offered by Seniors and Caregivers Support Service counsellors.

Bring some coffee or tea and join FST counsellors for a weekly drop-in chat. We will discuss a variety of topics with the goal of building connection and support with one another.

Date(s): First and third Wednesday of each month: Jan 4 & 18; Feb. 1 & 15; Mar. 1 & 15; Apr. 5 & 19; May 3 & 17; Jun. 7 & 21, 2023
Time: 3:00 – 4:30 p.m.
How:
Offered via Zoom or phone
Cost
Free
Registration information: To register contact the Family Service Toronto Service Access Unit at 416.595.9618 or email: [email protected]

Workshops offered by Seniors Community Connections Program

Groups for the Latino-Hispanic Community/Spanish-Speaking Seniors Programs

See all groups flyer

Chat & Socialize (Chatear y Socializar)

Every Wednesday, older adults in the Latino Hispanic community meet in person or via Zoom to socialize. And once a month to watch a movie and share a pizza at Sterling Road. Coordinators: Evelyn & Rodrigo
Where & When:128 Sterling Rd, 2nd floor Office 202 | 11 AM to 1:30 PM
Information: 416.216.8460

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Board Games (Juegos de mesa)

On the second Monday of each month, Latino-Hispanic seniors meet to play board games, games to sharpen the mind, or engage in light and entertaining exercises. Coordinators: Evelyn & Rodrigo
Participants meet to laugh, have fun and a good time.
Where & When: 355 Church St. | 11 AM to 1:30 PM
Information: 416.216.8460

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Technology practice (Práctica de tecnología)

Every Friday, come with your iPad, iPhone, computer or other device you use to practice and find answers to questions that arise while using new technologies. Coordinator Rodrigo
Where & When: Birkdale Community Centre, 1299 Ellesmere Rd., Scarborough | 10:30 AM – 1:00 PM
Information: 416.216.8460

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In Contact – Podcast for Spanish Seniors (virtual)

A brief review of what is relevant at the local level with an indication of available services that help overcome the challenges in “Times of Coronavirus”. The program is offered by Seniors Community Connections (SCC)

Audience: Latino Hispano Community
Facilitator: Rodrigo Briones, SCC Coordinator, Lation Hispano Community Facilitator
Date(s): Once a week
Time: Link to podcast always available
CostFree
Registration: Contact number for more information: Rodrigo 416.755.5565 ext. 438


Workshops offered by Healthy Families, Healthy Communities program

Smartphone Basic Class

Classes are offered by the LabourEducation Centre for Arabic – speaking women who want to feel more confident using their smartphone. Participants will build their English language skills and knowledge about:

  • English digital technology terminology
  • Safety and Security
  • How to avoid fraud & hacking.
  • Online job searching & application.
  • Saving files on your phone

Translation will be available. Participants need to bring their smartphone.

Dates:  Thursdays-biweekly; 8 sessions | March 21 – June 27, 2024
Time: 10:30 a.m. -12:00p.m.
Location: The Hub, 2nd floor; 1527 Victoria Park Ave. TTC – Presto card available.
Registration: To sign up connect with:
Nada:  416.755.5565 x 343; [email protected]
Nariman: 416.755.5565 x 402; [email protected]

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Café Group for Arabic men (in person)

A group for newcomer Arabic men who come together to share experiences and concerns, and learn where they can obtain the correct and reliable information about Canadian laws and settlement. 

Cafe’ meetings help newcomers to deal with challenges that face them and their families: settlement and language difficulties; parental difficulties; coexisting with other cultures; employment; loneliness and isolation.

Date: Biweekly, on Thursdays 
Time: 11:00 a.m. to 13:00 p.m.
Location: Victoria Park Hub
Registration: Contact Ahmad at 416-595-9230 ext 255 l [email protected]
Download Arabic flyer
Download English flyer

Women’s Resilience: A Nigerian Perspective (virtual)

A Virtual Group Meeting to enhance women resiliency. Issues on self care and compassion, coping strategies, self-growth and lots more are discussed collectively. Program offered by the Violence against Women Program Facilitator (Nigerian Community)

Date(s): Every Tuesday
Time: 12 – 2 p.m.
How: Conference phone call
CostFree
Registration information: Contact Blessing by email [email protected]
Contact number for more information: 647 510 4371

Chitchat Group (In-person; Arabic Speaking  Women’s Support Group)
الدردشات نسائية عربية

Chitchat is a free group for Arabic-speaking women offered by Family Service Toronto – Healthy Families, Healthy Communities program in partnership with Arab Community Centre. The group offers an opportunity for women to meet, share and learn from each other, improve the quality of their family life, build skills for safe and healthy relationships, and gain awareness of resources.

Date(s): Biweekly, Thursdays
Time:
10:30 a.m – 1 p.m.
How:
Victoria Park Hub, 1527 Victoria Park Ave., 2nd floor,
CostFree
Registration:
Call Nariman Shabo, Counsellor, English and Arabic Speaking  at 416-755-5565 Ext 402 or Email: [email protected]

The Caring for the Caregiver project has ended. From July 2018- March 2020, Family Service Toronto received funding from the Ministry of Health to expand our programs to better meet the needs of those who are caring for a senior (family, friend, neighbour, client, spouse).

What was involved in the project?

  • Focus groups with people caring for seniors to understand more about their role, challenges, supports and needs.
  • Interviews with seniors who are receiving care to learn how care can be better provided.
  • Workshops for people caring for seniors to provide support and skills to meet the needs identified in the focus groups.

Who participated in the project?

We connected with people who were currently supporting a senior (55+): family, friend, neighbour, client, spouse.

We worked within 7 specific communities:

  • Afghan community
  • English-speaking community
  • Iranian community
  • LGBTQI2S+ community
  • Spanish-speaking community
  • Somali community
  • Tamil community

Interested in learning about the project?

Contact: Sera Kazmi, Manager, Violence against Women and Seniors and Caregivers Support Service Program
Email: [email protected]
Phone: 416.595.9230  x  136

Funding

Funding for this project was generously provided by the Province of Ontario. The views expressed in this publication are the views of Family Service Toronto and do not necessarily reflect those of the Province.

Ontario

Single Session Walk-in Counselling

Single-session counselling can provide you with the emotional support, feedback and ideas on how to make positive changes in your life. You may also receive referral information to other community supports and resources, websites, apps, books, articles or groups. Each counselling session is treated like a separate counselling experience. The counselling session is 50 minutes and is open to all persons 18 years of age and older.  

Single sessions are offered: 

In-person: As of April 11th, 2024, Family Service Toronto offers in-person single sessions at the Church Street location (3rd Floor, 355 Church St., Toronto, ON M5B 1Z8) from 3:00pm to 7:00pm weekly on Thursdays. Registration begins at 2:00pm and ends at  5:30pm. 

Virtual: Our counsellors offer a single telephone or video-counselling session. Community members are invited to access our virtual counselling program on Mondays, Wednesdays, and Fridays from 9 a.m. to 5 p.m. by calling our Service Access Unit at 416-595-9618. As available, an appointment time will be booked for you with a counsellor on that day between 11:00 a.m. and 5:00pm. 

All Single Session Walk-in Counselling sessions, whether virtual or in-person, are provided free of charge.

Note:  Any callers who may need crisis support will be directed to the appropriate service. The service will be closed on weekends and statutory holidays. 

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Current positions

Manager, Social Action
Application deadline: March 15, 2024




All appointments, registrations to FST  groups and workshops as well as referrals to other services are handled through our Service Access Unit (SAU).

SAU works mostly by telephone.
Hours of operation:
Monday – Thursday: 9 am – 6 pm
Friday: 9 am – 5 pm
Phone: 416-595-9618
Fax: 416-595-0242
[email protected]

Our priority is what is best for you, our client.

When you call SAU to request an appointment or to register for a group/workshop you will be asked a series of questions which are designed to help us connect you to the service that best meets your needs.

You will be asked to provide  your personal information and you may be put on a wait list for service.  When a time slot becomes available you will be called to confirm an appointment date and you will be provided with the name of your Counsellor.

If Family Service Toronto is not the right fit for you, we are able to offer alternatives and referrals to other services within Toronto area.

For your first counselling session you are required to arrive 15 minutes before your session to complete the paperwork required for Counselling at FST. To speed up the process, you can print out the Client Information Form, complete it and bring it with you.

You will do the following:

  • Verify that your personal information is correct and complete
  • Sign an acknowledgement form to verify that you understand your Rights and Responsibilities and FST Privacy Statement
  • Review a fee contract which outlines your fee based on annual gross household income
  • During your session we ask you to share your concerns with the counsellor to help them understand your counselling needs and to work collaboratively to develop your counselling goals
  • The Counsellor will book another session with you according to your needs and their availability

Who We Are?

The Options Children Program works with children (birth to 18) with a diagnosed developmental disability in collaboration with their families, caregivers, and support networks.

The program is dedicated to creating an inclusive community where every child can feel empowered to grow and share their skills. Through work with community organizations, developmental service agencies, and schools, the Options Children team members looks to support children and families in the city of Toronto.

What We Do?

The Options Children Program provides case management and service navigation supports. We work within an anti-oppressive framework, by using an individualized and person-directed approach to promote equity and inclusion as it focuses on the child’s and family’s strengths. Our team of Children Community Resource Facilitators provide information, referrals, and the coordination of services for children with developmental disabilities and their support network. Options Children utilizes a goal-oriented, time-limited service plan that is created and  regularly reviewed with clients to provide optimal care. The team aims to provide information on services and supports to help clients and their support network to make informed choices on both traditional and non-traditional supports in their community.

Contact information:

We are located at Family Service Toronto, 128A Sterling Rd. Office.

For information and/or referrals please call 416.971.6326 x 317 or email [email protected]

211 Local Resources

A free helpline that connects you to community and social services in your area 24 hours a day, 365 days a year, in over 150 languages.

Phone: #211

Website: www.211ontario.ca

CareChannel

Free online resources for family and community caregivers. CareChannel features over 80 ‘how-to videos’, as well as careguides.

The user-friendly, online platform explores topics from self-care, to how to assist someone with crutches, to dementia care.  CareChannel is available in five languages: English, French, Punjabi, Spanish, and Mandarin.

Ontario Caregiver Organization

Free online resources for Ontario caregivers and a 24/7 help line in English and French. To access the help call 1-833-416-2273 [CARE].

Local Health Integration Network (LHIN)

Access to government funded home and community care services, including: care coordination, personal support workers, nurses, physiotherapy, social work, medical supplies and equipment, etc. across Ontario.

Phone: 310-2222 (no area code)

Website: lhins.on.ca

Toronto Seniors Helpline

Information and referrals for senior support services, as well as supportive counseling over the phone for seniors and caregivers in Toronto.

Phone: 416-217-2077

TTC Wheel Trans

Transit option for persons with disabilities to travel in Toronto if their disability prevents them from using TTC conventional transit.

Phone: 416-393-4111

Website: WheelTrans/How_to_appy/index.jsp

Family Service Toronto

Counseling, support groups, and education for seniors and caregivers in Toronto.

Phone: 416-595-9618

Website: familyservicetoronto.org/our-services/programs-and-services/seniors-and-caregivers/

Caregiver Exchange

A website resource with information on services and tips for caregivers created through a partnership with thehealthline.ca Information Network (a non-profit organization) and the Local Health Integration Networks – Home and Community Care – of Ontario.

Website: caregiverexchange.ca/

Distress Centres Helpline

A free crisis and emotional distress phone, online chat and text service that provides 24-hour support, 7 days a week, 365 days a year to individuals in the community.

Phone: 416-408-4357

Website: torontodistresscentre.com

Growing Up Healthy Downtown (GUHD) is a partnership of eight multi-service community agencies. We deliver programs and services that focus on improving the health and well-being of young children, as well as offering support and new skills to their parents and or caregivers.

Guiding Principles:

  • Children First;
  • Strengthening and Supporting Families;
  • Equity and Accessibility;
  • Flexibility;
  • Partnerships and Collaboration; and
  • Community-based.

If you’re looking for a place to drop in with your kids for a couple of hours, make some new friends/connections or learn more and get involved in your community,  GUHD has something for you. Call Sophia Ali, GUHD Co-ordinator, at 416-595-9230 ext. 330 for more information.

GUHD receives funding from the Public Health Agency of Canada‘s Community Action Program for Children.

Thank you for choosing Family Service Toronto for your room rental needs. We appreciate your feedback and hope you will take a few minutes to help us improve.

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Are you struggling to understand and cope with challenges in your personal or professional life? Family Service Toronto Counselling Services offers individual, family and couple counselling. 

Counselling may be able to help you. Counselling helps people (from all walks of life) explore options, find solutions, develop coping strategies, identify strengths, locate information, provide resources and promote healing, resiliency and self-empowerment. 

Our counsellors are trauma-informed and culturally sensitive and utilize a variety of approaches and tools to support people in their mental health journey. 

The length of service and frequency of sessions may vary; however, we offer time limited counselling sessions. You will work with your counsellor to develop goals and a timeline for accomplishing those goals. 

Appointments

To book an appointment call our service access line at: 416-595-9618

Fees

Fees are charged on a sliding scale based on household income and your family size. Fees are designed to be accessible for all income ranges for anyone living or working in the city of Toronto. Family Service Toronto is a non-profit social service agency and fees are required to supplement the funding that we receive for this service. 

Languages

Staff can provide service in English, French, Farsi, Hindi, Portuguese, Spanish and Urdu. Occasionally we may provide service in other languages. When you call for an appointment, please let us know about your language requirements at intake. 

Family Service Toronto (FST) works to reduce violence and abuse in intimate relationships.Our counsellors from a variety of specific FST programs work together, as part of our integrated Family Violence Centre, to address all forms of abuse.

If you are involved in an abusive relationship, we have several programs and services addressing different type of abuse: Violence against Women, Next Steps, David Kelley Lesbian and Gay Community Counselling, Seniors and Caregivers Support Services.

Pat’s Place is a temporary safe haven for older people experiencing abuse. At Pat’s Place we offer a welcoming environment where residents can take time out from their current situation.

At Pat’s Place we believe that all older people have the right to live a life free of harm. We are striving to create an environment where an older person can live with dignity and in peace.

FAQ

What kind of accommodation is available at Pat’s Place?

Pat’s Place offers a cozy, modern bachelor apartment with the following features:

  • A small bedroom area with a single bed, sheets, dresser and spacious closet with sliding doors.
  • A cozy living room which includes a comfortable futon, dinner table and TV with cable connection. Sliding doors allow light and fresh air into the space.
  • Compact kitchen with utility storage space and drawers, oven with top hood/vent, microwave and refrigerator.
  • Full washroom with bathtub/shower.
  • Both the building and the apartment are wheel-chair accessible.

Is Pat’s Place a shelter?

No, it is important to realize that Pat’s Place is not a shelter.  It is an apartment in a secure location in Toronto.  It is not staffed like a shelter (i.e. staff on site 24/7).

Who is eligible for Pat’s Place?

People 60 years of age and older who are being abused emotionally, physically, sexually, financially or in other ways by a family member can use Pat’s Place. Pat’s Place is open to women, men and transgender persons.

People who move to Pat’s Place must be able to care for themselves. If a person requires some supports we will work with them to determine if we can put them in place. If the person can function independently when support services are not present, they will be considered for entry to the program.

Where is Pat’s Place located?

Due to the nature of this program, the location of Pat’s Place is confidential.  The unit is located in an apartment building in Toronto, steps away from TTC, shops and grocery stores.

How long can a person stay at Pat’s Place?

Pat’s Place is a temporary, short-term safe haven.  People who move to Pat’s Place can stay for up to 60 days.

What will happen if a person can’t leave after 60 days?

Pat’s Place is not a long-term form of accommodation.  It is critical to be thinking about future plans from the time a person moves in.  Staff will work with the resident to set goals that are realistic and achievable within the 60 day stay.

Residents will be asked to sign a document that acknowledges they can stay for up to 60 days.

How can someone access Pat’s Place?

Any person experiencing abuse who is 60 years of age or older can call Family Service Toronto’s Service Access Unit at 416 595 9618 to inquire about Pat’s Place.

We encourage service providers who are working with someone who is experiencing abuse to call, with the person’s consent, to determine if this program would be a proper match.

What will happen after a first contact is made with Family Service Toronto?
During a first contact with Family Service Toronto the caller will be asked to provide basic information about who the potential resident is (i.e. name, age, address, contact information and issues the person is facing).

If a service provider calls to refer someone to Pat’s Place it is important to secure verbal consent from the older person prior to making a call to Family Service Toronto.

A counsellor from the Seniors and Caregivers Support Service Unit will contact the caller to gather more information. They will make an appointment to meet with the potential resident either in their current home, in the community, in one of our offices or any other safe place.

During this appointment we will share more information about Pat’s Place and work with the potential resident to determine if it is the right fit.

What can a person expect during their stay at Pat’s Place?

A counsellor from the Seniors and Caregivers Support Service at Family Service Toronto will be assigned to work with the resident. If the person is connected to one or more organizations in the community we will work with them to determine how we can best support the resident. A range of services are available such as:

  • Counselling
  • Crisis intervention
  • Safety planning
  • Referral to, and liaison with, community resources
  • Assistance with housing applications
  • Developing plans for the future beyond Pat’s Place

How much does it cost to live at Pat’s Place?

There is no charge for rent at Pat’s Place. People are asked to contribute to the day-to-day costs (i.e. buying food, clothing, medications, doing laundry and so on). Family Service Toronto is currently fundraising to be able to cover these costs and to install an emergency response system.

When can I phone to inquire about Pat’s Place?

To make a referral, either for yourself or someone else, call our Service Access Unit at 416 595 9618.

David Kelley Services (DKS) Program is named after the late David Kelley, one of the founders of the Toronto Counselling Centre for Lesbians and Gays (TCCLG). The program was established in 1996 after TCCLG merged with Family Service Toronto.

We are committed to trauma-informed, anti-oppression practices to help empower LGBTQ+ individuals, couples and families, as well as people living with, affected by or concerned about HIV/AIDS, and to enhance participation in their communities and in the broader society.

For more information about DKS, contact Service Access Unit at t. 416-595-9618 | [email protected]

Who are we?

The Family Service Toronto (FST) Accessibility Working Group (AWG) was created in June 2021 to improve access to FST services and supports for service users.

The working group is introducing an Accessibility Advisory Group to make recommendations on accessibility to improve access to services. The Advisory Group members will be supported by FST staff and will consist of volunteers who are FST clients living with or caring for an individual living with a disability (this includes but is not limited to physical disabilities, developmental and/or intellectual disabilities, ASD, Acquired Brain Injury, or mental health conditions).

Would you like to share your ideas and listen to others’ ideas on accessibility?

At Family Service Toronto, we would like to invite you to

  1. share your past or current experience receiving our services; and 
  2. give suggestions and share your thoughts on different accessibility topics.

Topics of discussion may include: service forms, website, physical barriers, etc.

Who are we looking for?

We are looking for FST clients who have used services at Family Service Toronto and are:

  • living with a disability, including a physical, developmental and/or intellectual disability; or
  • caring for someone living with a disability

Want to be a member?

The group will meet online, on Zoom, once a month for 12 months.

To apply to become a member of the group, please connect with Mindy Khu
Coordinator, Volunteer Resources at 416-595-9230 ext. 253;  [email protected]

Thank you for choosing Family Service Toronto for your room rental needs. We appreciate your feedback and hope you will take a few minutes to help us improve.

Room Rental Evaluation

  • Please rate us on the condition of our facilities.

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Si vous désirez obtenir des services en français, prière d’appeler la ligne FEM’AIDE au 1-877-336-2433.


The aim of Family Service Toronto’s Violence against Women (VAW) program is to promote non-violence and to work towards the eventual elimination of violence against women. The VAW Program assists women-identified people who have experienced abuse during the course of their lives. Abuse may have occurred in childhood, during a past relationship, or it may be an ongoing concern in a current relationship.

For up-to-date information on current workshops and groups, please visit the Workshops, Groups and Events page, Violence against Women section, or contact our Service Access Unit at 416.595.9618.

Our counselling services are available in English, Arabic, Azeri, Cantonese, Farsi, Mandarin, Spanish, and Tamil to women-identified people who live and/or work in Toronto. We provide counselling people who have been labelled with developmental or intellectual disabilities and have experienced abuse.

Counselling services provided on an individual basis are goal-directed and time limited.  You and your counsellor will work together to define a plan of service and will regularly check in on progress.

The VAW Program works from a feminist, intersectional, anti-oppressive and trauma-informed framework. Read the VAW Intersectional Feminist Statement for more information.

Contact information

For more information about the VAW program please contact:

  • Service Access Unit at 416-595-9618.
  • Dari-speaking and Arabic speaking counsellors
    Tel: 416-595-9618 
  • Tamil-speaking VAW counsellor
    Tel 416-755-5565 ext. 525
  • Farsi-speaking VAW Counsellor and Community Facilitator
    Tel: 416-586-9780 ext. 512

About Options

At the Options program, we work in partnership with individuals with developmental disabilities, and their families, friends and communities.

Options is dedicated to creating welcoming, inclusive communities where everyone can contribute their skills and talents. We work in the city of Toronto, supporting children and adults, their families and surrounding communities.  We work with community organizations, developmental service agencies, and schools, in order to create community connections.

Our focus is on equity and inclusion and is guided by a person-directed approach, allowing us to support and empower individuals and families.

Services are available to adults (18 and over) diagnosed with developmental/intellectual disability and their families, who reside in Toronto. This service is free and is funded by the Ministry of Children, Community and Social Services (MCCSS).

Accessibility Advisory Workgroup

Family Service Toronto is starting an Accessibility Advisory Workgroup. We are looking for FST clients who would like to share their experiences and help make recommendations to improve access to services here at Family Service Toronto. Learn more about how you can support us.

About Person-Directed Planning

Person-directed planning assists persons with developmental disabilities to create a meaningful life in their community by identifying their life goals and finding community connections, services and/or supports with the help of their families and/or significant others of their choice.

For more information to access funded planning for adults 18 years and older, read Person Directed Planning for Adults (18 years and over) brochure.

For more information to access funded plans for children and youth under 18 years, read Person Directed Planning for Children and Youth brochure.

Accessibility Advisory Workgroup

Family Service Toronto is starting an Accessibility Advisory Workgroup. We are looking for FST clients who would like to share their experiences and help make recommendations to improve access to services here at Family Service Toronto. Learn more about how you can support us.

If you have questions about Person-Directed Planning, contact Mansoora Qazi: [email protected] 416-971-6326 ext. 236

1 Mission

4 Websites

9 Walk-in counselling sessions weekly *

13 Service locations

22 Languages of service

26 Community programs

67 Average service calls daily **

103 Years of operation

108 Generous donors and funders

140 Dedicated volunteers, trainees and students

168 Skilled and talented staff

28,717 People served through FST programs

60,838 Hours of service provided

85,895 Service contacts with clients registered in counselling programs

114,907 Visits to FST’s main website

* Provided through free Wednesday Walk-In counselling program
** Calls to FST’s Service Access Unit

Our Generous Donors

Every donation to Family Service Toronto has a lasting and positive impact. All efforts have been made to ensure that donors who gave between Apr. 1, 2016 and Mar. 31, 2017 are listed correctly. We invite you to contact us with any concerns or questions.

Changemakers ($10,000 +)

Ontario Secondary School Teachers’ Federation
Sisters of St. Joseph of Toronto
Congregation of Notre Dame-Visitation Province
Nan Brown
Canadian Union of Public Employees
Ontario Teachers’ Federation
Randy Heaton
Sisters of Providence of St. Vincent de Paul
Boiler Inspection & Insurance Co. of Canada
UNIFOR
Ursuline Religious of The Diocese of London Ont.

Beacons of Change ($250-$999)

Vincent Thomson
University of Toronto
Hugh Crosthwait
Anonymous
Jonas Giesen
Registered Nurses’ Association of Ontario
Sisters of St. Joseph of Sault Ste. Marie
Joseph A. Iannuzzi
Janet Murphy
Norman E. Kraftchuk
Dan Stapleton
Children’s Aid Society of Toronto
Centre De Benevolat De La Peninsule Acadienne
CUPE Local 2316
PACE Consulting
Rony Alexander

Participants in Change (up to $249)

Gary Thibert
Donna Schaffer Lero
Eileen Lewis
Elizabeth J. Shields
Grascan Construction
Kathy Glazier
Keri Gammon
Laurel Rothman
Marian Hebb
Pawan Keer
Margo David
Al Pearlstein
Andrew A. Cruikshank
Cheryl Hamilton
Community Development Halton
Deer Park United Church
Dr. Carol Joann Edward
Edward & Grace McFarlane
Helen Saravanamuttoo
Julie Bulmash
Maria Christina Conlon
Mary Ann Schwartz
Mary Lewis
Michael Goldberg
Nancy Barker
Rodney R. Branch
Serge Dignard
Sidney & Victoria Frankel
Tom Engelhart
Toronto Rape Crisis Centre
Blake Koehler
David Lewis Stein
Douglas Gregory
Erna Paris
Jane Martin
Margaret Manning
Marty Gross
Nathan H. Gilbert
North Bay and District Labour Council
Anita Tyler
Melanie Cheskes
Anonymous
Celia Denov
Henry Barkin
Linda Woods
Bernard Gurian
Jill Solnicki
Anonymous (x4)
Paypal Charitable Giving Fund
Ruth Budd
Anonymous

Pour des informations en français


About Passport

Passport is a program that helps adults with a developmental disability to participate in their communities, and helps caregivers take a break from their caregiving responsibilities. Funded by the Ministry of Children, Community and Social Services (MCCSS), the Passport program works to:

  • Foster social, emotional, and community participation skills
  • Promote continuing education and personal development
  • Promote independence
  • Provide respite to caregivers

For more information about the passport program, the Passport Program guidelines, Passport documents, and to sign up to the Passport mailing list for the latest updates, please visit https://passportfunding.ca/.

Accessibility Advisory Workgroup

Family Service Toronto has an Accessibility Advisory Workgroup. FST welcomes clients who would like to share their experiences and help make recommendations to improve access to services here at Family Service Toronto. Learn more about how you can support us.

Contact Passport

128A Ste. 202, Sterling Rd, Toronto, ON M6R 2B7
Monday to Friday 9:00am to 5:00pm
Phone: 416-780-1106  [email protected]

Submit invoices and receipts to: [email protected]

Our Passport Coordinator Team:

Positions available

Walk-in Clinical Counselling Program Administrative Support Volunteer

Walk-in Clinical Counselling Volunteer

How to apply for volunteer positions

For Walk-in Clinical Counselling Volunteer positions please use Volunteer Counsellor Application form. For all other volunteer positions, please use Volunteer Application Form.

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Access and Equity policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance by sending an email to [email protected].

FST practices are barrier free and support inclusivity and community development. We are committed to developing a service team that reflects the diversity of the population who live and work in the City of Toronto. FST is a perfume free and low-scent environment.

If you are a university or community college student looking for a practicum placement please visit our Student Placements webpage.

Additional Resources

FST encourages applications from candidates whose backgrounds are diverse in terms of culture, race, language, religion, class, gender/sexual orientation and ability.

What is PassportONE?

Family Service Toronto administers PassportONE for all Passport recipients across the province. As PassportONE, we review Passport claims and reimburse admissible expenses in accordance with the Passport guidelines.

Your local Passport agency will continue to be your point of contact for the Passport program, including questions regarding your Passport claims.

Filing Claims

Passport recipients who self administer their funding have two electronic options to submit claims that make the process simple and easy to manage. You can find out more about these two options on Filing Claims page on Passport Funding website.

You can continue to submit claims by fax or email, if you need new Purchase of Service (POS) forms, please contact your local Passport agency.

Additional Resources

For more information about the Passport program, and to sign up to the Passport mailing list for the latest updates, please visit Passport Funding site.

Senior Leadership Team

Chris Brillinger

Executive Director

Kevin Forrest

Chief Operating Officer

Anna Zhang

Chief Administrative Officer

Leila Sarangi

Senior Director, Strategy and Innovation

Charissa Tucker

Senior Director, People and Culture

Directors

Lisa Manuel

Clinical

Sailaja Pillalmari

Acting Director, PassportONE

Shawn West

Finance

Brian Porter

Special Projects

Lewis Dunne,

Technology and Business Intelligence

FST hosts two vital anti-poverty campaigns: national and Ontario Campaign 2000: End Child and Family Poverty. Both campaigns are leading forces in Canada’s anti-poverty movement, promoting partnership, research, public awareness and policy change in order to eradicate child and family poverty. The campaign is non-partisan, working with all parties at all levels of government in partnership with 120 national partners and 70 provincial partners. Campaign 2000 and coalition partners across Canada publish annual report cards on child and family poverty and work to ensure the issues and solutions are featured in the media and accessible to communities ready to take action in order to end poverty for good.

Family Service Toronto (FST) works to reduce violence and abuse in intimate relationships.Our counsellors from a variety of specific FST programs work together, as part of our integrated Family Violence Centre, to address all forms of abuse.

If you are involved in an abusive relationship, we have several programs and services addressing different type of abuse: Violence against Women, Next Steps, David Kelley Lesbian and Gay Community Counselling, Seniors and Caregivers Support Services.

If you are an adult living with an intellectual disability, you may feel isolated and alone. You may be looking for housing, a job or ways to participate in your community, but aren’t sure who to talk to, or even where to begin. Similarly, if you are the parent of a child or teenager with an intellectual disability, you may be in need of information, resources and support for yourself and your family.

Family Service Toronto offers several Developmental Disabilities Services (see below) as well as the opportunity to participate in the Accessibility Advisory Group to make recommendations on accessibility and help improve access to our services.

During your childhood, you may have experienced trauma; physical, sexual or emotional abuse; a war; a serious accident, or the death of a parent or other family member. Any of these things can be devastating to a child. But sometimes even years after the actual trauma occurred, many adults still find they are affected by what happened to them as children.

Family Service Toronto offers short-term skills building and short- to medium-term counselling in an individual or group format to those who have had these experiences.

David Kelley Services recognizes that coming out is a very complex and unique process that differs for everyone, and offers counselling support for LGBTQ+ individuals, couples, and families who are navigating this process.

Coming out refers to the process of recognizing, sharing, and disclosing one’s sexual orientation and/or gender identity with others. For some, coming out is an important experience. Others may not even feel the need to come out at all. Ultimately, the decision rests with you – only you can choose whether or not you disclose your sexuality and/or gender identity to others.

Separation, divorce and remarriage can create challenges for the whole family – especially the children. Quite often, children and adolescents experience feelings of sadness, loneliness and confusion as a result of a major family change.

Depression and stress are words that are used a lot today. It seems many people are either feeling depressed or stressed out. Symptoms range from feelings of sadness after a loss, like the break-up of a relationship or the death of a loved one, to symptoms of more severe depression, including loss of energy, feelings of worthlessness, hopelessness, difficulty concentrating, etc.

For people living with HIV, we provide counselling for a wide range of issues that may affect your health and wellbeing such as: the impact of being diagnosed with HIV,   having a healthy sex life, being in healthy relationships, disclosing HIV status, dealing with stigma and discrimination, HIV and aging and more.

For people in magnetic relationships (mixed HIV status or serodiscordant couples) we offer couple counselling as well as individual support for HIV-negative partners regarding the impact of HIV, healthy sex, pre-exposure prophylaxis (PrEP), caregiver support, grief and loss, and more.

For people who are uncertain about their risk of getting HIV, we offer support regarding safer sex, understanding actual risks, deciding to get tested, considering pre-exposure prophylaxis (PrEP) and more.

Being a parent can be tough sometimes, whether you’re raising kids on your own, or with a partner. But some things can make the job even harder – things like being new in your community, or being isolated by cultural or language barriers, or having a child diagnosed with a developmental disability, or being unemployed.

Intimate relationships are extremely important to us. Most of us are either actively seeking them out or are trying to maintain the ones we have. They can be a great source of love, pleasure, support and excitement. However they can also be a source of pain and anguish if problems arise and don’t go away.

One thing that’s important to remember is that conflict is a normal part of all relationships. Learning how to resolve conflicts and differences of opinion is a must for any relationship to flourish. If you and your partner are still committed to your relationship, it’s important that you both acknowledge that this is a problem that must be addressed.

Aging can bring many changes in the lives of older adults: loss of independence, mobility and privacy; isolation; financial difficulties and the death of partners or friends are only a few of the challenges growing older presents. The stresses of caring for an older loved one can be equally overwhelming.

Transitional and Housing Support Services involves supports around attaining temporary or permanent housing for people in need. Family Service Toronto’s Transitional and Housing Support Program offers women (self-identified) who have made the decision to leave an abusive relationship practical support to assist their transition into their new home and community. This support can involve assistance with referrals to different supports (i.e., financial, legal, etc.), information regarding housing and support with housing applications, Ontario Works and ODSP among other applications.

Sexual orientation is commonly categorized based on the gender towards one holds an emotional, romantic, sexual or affectional attraction. Sexual orientation exists on a wide spectrum, and differs across cultures. In the West, the terms most commonly used to define one’s sexual orientation, are: gay (same-gender attraction between people who identify as men), lesbian (same-gender attraction between people who identify as women), straight (attraction to someone of a gender different from one’s own), bisexual (attraction towards individuals of any gender), queer (an umbrella term for non-straight sexual orientations), as well as asexual (the lack of/or minimal sexual attraction towards anyone).

Gender identity refers to an individual’s sense of being masculine, feminine, two-spirit, trans (which includes, but is not limited to: transgender, transfeminine, transmasculine, genderqueer, non-binary), or any other number of identities that may or may not align with the gender assigned to one at birth. For some people, their gender identity corresponds with the gender assigned to them at birth (what we would call cisgender). For others, gender identity differs from the gender assigned to one at birth. It is important to distinguish gender identity (one’s sense of gender) from sexual orientation (the gender towards which one is attracted to).

The Caring for the Caregiver project has ended. From July 2018- March 2020, Family Service Toronto received funding from the Ministry of Health to expand our programs to better meet the needs of those who are caring for a senior (family, friend, neighbour, client, spouse).

What was involved in the project?

  • Focus groups with people caring for seniors to understand more about their role, challenges, supports and needs.
  • Interviews with seniors who are receiving care to learn how care can be better provided.
  • Workshops for people caring for seniors to provide support and skills to meet the needs identified in the focus groups.

Who participated in the project?

We connected with people who were currently supporting a senior (55+): family, friend, neighbour, client, spouse.

We worked within 7 specific communities:

  • Afghan community
  • English-speaking community
  • Iranian community
  • LGBTQI2S+ community
  • Spanish-speaking community
  • Somali community
  • Tamil community

Interested in learning about the project?

Contact: Sera Kazmi, Manager, Violence against Women and Seniors and Caregivers Support Service Program
Email: [email protected]
Phone: 416.595.9230  x  136

Funding

Funding for this project was generously provided by the Province of Ontario. The views expressed in this publication are the views of Family Service Toronto and do not necessarily reflect those of the Province.

Ontario

211 Local Resources

A free helpline that connects you to community and social services in your area 24 hours a day, 365 days a year, in over 150 languages.

Phone: #211

Website: www.211ontario.ca

CareChannel

Free online resources for family and community caregivers. CareChannel features over 80 ‘how-to videos’, as well as careguides.

The user-friendly, online platform explores topics from self-care, to how to assist someone with crutches, to dementia care.  CareChannel is available in five languages: English, French, Punjabi, Spanish, and Mandarin.

Ontario Caregiver Organization

Free online resources for Ontario caregivers and a 24/7 help line in English and French. To access the help call 1-833-416-2273 [CARE].

Local Health Integration Network (LHIN)

Access to government funded home and community care services, including: care coordination, personal support workers, nurses, physiotherapy, social work, medical supplies and equipment, etc. across Ontario.

Phone: 310-2222 (no area code)

Website: lhins.on.ca

Toronto Seniors Helpline

Information and referrals for senior support services, as well as supportive counseling over the phone for seniors and caregivers in Toronto.

Phone: 416-217-2077

TTC Wheel Trans

Transit option for persons with disabilities to travel in Toronto if their disability prevents them from using TTC conventional transit.

Phone: 416-393-4111

Website: WheelTrans/How_to_appy/index.jsp

Family Service Toronto

Counseling, support groups, and education for seniors and caregivers in Toronto.

Phone: 416-595-9618

Website: familyservicetoronto.org/our-services/programs-and-services/seniors-and-caregivers/

Caregiver Exchange

A website resource with information on services and tips for caregivers created through a partnership with thehealthline.ca Information Network (a non-profit organization) and the Local Health Integration Networks – Home and Community Care – of Ontario.

Website: caregiverexchange.ca/

Distress Centres Helpline

A free crisis and emotional distress phone, online chat and text service that provides 24-hour support, 7 days a week, 365 days a year to individuals in the community.

Phone: 416-408-4357

Website: torontodistresscentre.com

Who can come?

The FST single-session counselling service is appropriate for adult individuals, couples, and families ages 18 and above. People come to the single session walk-in wanting help with a variety of issues that may include but are not limited to anxiety; depression; social isolation; interpersonal conflict; personal stress; trauma; relationship issues; parenting concerns; general emotional upset; coping with abuse. 

May I request a certain counsellor?

Due to the nature of the single-session model one cannot request a particular counsellor. We cannot guarantee that you will see the same counsellor if you return to the single session walk-in. Single-session counselling is not the same as on-going counselling where you see the same counsellor on a regular basis.

Can a single-session counselling really help?

There is a growing amount of research that shows that single-session counselling has a positive impact for many people because they get the help they want when they most need it.  Single-session counselling has been proven to decrease emotional distress in the short-term and may have positive long-term impact as well. Some people only need one or two counselling sessions to significantly improve their emotional well-being. Single-session counselling can help a person enhance their personal insight, access their healthy emotional resources, and develop useful coping strategies.  The single session can help people develop helpful coping skills which may assist in the wait for more long-term services.  The counsellor works collaboratively with each person to co-create a plan for support.  With very few accessible counselling resources in the City of Toronto, the walk-in single-session counselling service is a valuable service for those who want the help now.

Who are the counsellors and what is their training?

All counsellors are registered psychotherapists or social workers.

What will happen when I arrive at the Church Street location for the Thursday single-session walk-in?

Upon arriving  a receptionist will give you some paperwork that includes a one-page client information form, a brief questionnaire, and a service agreement. You will also be asked to read some information about your rights as a client and the Family Service Toronto privacy statement.

What language options are offered for counselling sessions?

While Single Session Walk-in Counselling is always available in English, many of the counsellors on the team speak other languages. If you require counselling in a specific language, please contact the Service Access Unit, who will advise you as to whether we have a counsellor who speaks that language and when that counsellor may be available.   

What is the single-session questionnaire?

The questionnaire is to help people focus their thoughts on a single issue that is of most concern to them at the time they are at the session.  Some of the questions are:

  • What concern brought you here today?
  • What would be important for us to know about the background of this concern?
  • What would be one thing that would make you feel that things will get better?
  • What things have you tried in coping with this concern?
  • What made you decide to seek counselling support now?
  • Have you ever had counselling support in the past?

How long will I need to wait before being seen for in-person single-sessions?

Registration for the in-person single-session begins at 2 pm for first and second-time clients. Wait time is based on the volume of clients. Our last appointment starts at 6 pm. Please be aware that due to capacity issues, it may not be possible to see all people who come to the in-person single-session on a given day.

Is childcare/child-minding provided?

Family Service Toronto is not able to provide child-care/child minding services during the session.  If you have young children who require supervision, please ensure that you make arrangements for their care before you come to the walk-in.  Children are not allowed to attend counselling sessions with their parents/guardians due to the sensitive nature of the sessions that are held. This includes babies.

What if I don’t want anyone to know that I accessed the Single-session Service?

Counselling at Family Service Toronto is strictly CONFIDENTIAL. The limitations to confidentiality include (1) If there is a safety or abuse concern about a minor (16 years old or under); (2) If client indicates that s/he may be an immediate physical threat to her/himself or another; (3) If the counsellor is subpoenaed by the court.

Can I return to the single-session service for more than 3 sessions?

People who have had three single-session consultations within a 12-month period can only register for the in-person sessions at 5:30 pm on Thursdays and they will be offered the last time slot only if capacity allows.

For the virtual single session: If you have had 3 sessions within a 12-month period, you may request a session, however you will be placed on standby, and priority will be given to clients who have not previously accessed the service.

All appointments, registrations to FST  groups and workshops as well as referrals to other services are handled through our Service Access Unit (SAU).

SAU works mostly by telephone.
Hours of operation:
Monday – Thursday: 9 am – 6 pm
Friday: 9 am – 5 pm
Phone: 416-595-9618
Fax: 416-595-0242
[email protected]

Our priority is what is best for you, our client.

When you call SAU to request an appointment or to register for a group/workshop you will be asked a series of questions which are designed to help us connect you to the service that best meets your needs.

You will be asked to provide  your personal information and you may be put on a wait list for service.  When a time slot becomes available you will be called to confirm an appointment date and you will be provided with the name of your Counsellor.

If Family Service Toronto is not the right fit for you, we are able to offer alternatives and referrals to other services within Toronto area.

For your first counselling session you are required to arrive 15 minutes before your session to complete the paperwork required for Counselling at FST. To speed up the process, you can print out the Client Information Form, complete it and bring it with you.

You will do the following:

  • Verify that your personal information is correct and complete
  • Sign an acknowledgement form to verify that you understand your Rights and Responsibilities and FST Privacy Statement
  • Review a fee contract which outlines your fee based on annual gross household income
  • During your session we ask you to share your concerns with the counsellor to help them understand your counselling needs and to work collaboratively to develop your counselling goals
  • The Counsellor will book another session with you according to your needs and their availability

How can FST help me?
Sometimes the challenges we face in our daily lives become too difficult to manage alone. We may need someone to talk to who can help us find solutions. Family Service Toronto (FST) is a non-profit, social service agency which offers a variety of counselling programs; one-to-one, with couples and families, or in groups to help people cope with the challenges of:

  • personal, job, relationship, parenting and family problems;
  • aging and caring for an aging family member;
  • supporting individuals with developmental disabilities;
  • dealing with separation, divorce and new relationships;
  • surviving domestic violence and sexual abuse;
  • accessing community resources;
  • dealing with sexual and gender orientation issues;
  • coping with the impact of HIV/AIDS;
  • living in poverty;
  • and so much more.

Is FST open to anyone?
FST is strongly committed to anti-discrimination practices for all our clients, volunteers and employees. Our services are available to everyone living or working in Toronto, regardless of their age, cultural background, race or sexual orientation. In order to serve Toronto’s large and diverse population, we offer service in numerous languages and many of our offices are wheelchair accessible.

What can I expect from my counselling?
At FST, we offer an encouraging and supportive environment. Our skilled professional counsellors will help you explore and understand your problem, and help you develop solutions.

How can I get the most out of my counselling?
Counselling can be a very rewarding experience, but it takes hard work and dedication. That’s why it is important to attend all your scheduled sessions and be open to new ways of looking at yourself. It is also important to be an active participant and to tell us what you find helpful or unhelpful throughout the counselling process.

What if I can’t make my appointment?
If you can’t attend a scheduled appointment, please notify us at least 24 hours before your session. This way we can offer your time to another client.

If you don’t give us at least 24 hours advance notice, you will be required to pay for the session in programs that charge fees, unless there are extenuating circumstances.

What if I want a different counsellor?
We understand how important it is for you to feel comfortable with your counsellor and this can take time. That’s why we encourage you to get to know your counsellor before deciding whether their style is right for you. If you still think you will have difficulty working together, you can ask to speak with your counsellor’s manager. Together we’ll find a solution.

Is my information/counselling confidential?
All your personal data and anything discussed between you and your counsellor is private and confidential within FST. To get advice on how to be most helpful to you, your counsellor may consult with the service team, colleagues within FST, supervisor or program consultant. We will not provide other individuals with your information without your written consent.

There are some special circumstances where we may release information regarding your counselling:

  • if we believe you or someone else is in imminent danger of physical harm, and information we have might prevent it;
  • if a child under 16 may be at risk of abuse;
  • if we’re subpoenaed by a court of law;
  • or if we’re presented with a search warrant.

For more information please read our Privacy Statement

Where are you located?
We provide services at several locations within Toronto area. However, none of these locations offers all FST services. When you call our centralized Service Access Unit (416-595-9618) our staff will help you get the service you need at the best location available. Our main locations are:

  • TORONTO: Downtown Central: 355 Church St.
  • TORONTO: Downtown West, 128A Sterling Road, Suite 202
  • ETOBICOKE North: Rexdale Community Health Centre, 8 Taber Rd.
    FST offices are on the main floor. Taber Rd. runs off Kipling, north of the Rexdale Blvd. south of Finch. At this location we offer General Counselling.
  • LAKESHORE Area Multiservice Project, 185 5th St.
    LAMP is a community centre located on the corner of 5th St. and Birmingham. The office is located north of Lakeshore. The closest subway station is Islington. Programs and services offered here are General Counselling.
  • SCARBOROUGH: Victoria Park Hub a multi-service centre at 1527 Victoria Park Avenue, 2nd floor
    The closesest subway station is Victoria Park (Bloor-Danforth line). Exit at Victoria Park and take the #24 North bus and get off at Eglinton Avenue.
    Programs and services offered at this location are General Counselling and Seniors & Caregivers

Is parking available?
Free parking is available at most of our locations.

Can I bring my children with me for my counselling appointment?
Unless they are part of the session or group work, you can not bring your children with you. However, if they do not require supervision, they can wait for you in the general waiting room.

What type of counselling do you offer?
We offer practical solutions, short-term counselling to individuals and families going through various difficult situations. We are not a drop-in or crisis service. To learn more about our counselling service, read about our Counselling Services.

What are the qualifications of FST counsellors?
FST counsellors are experienced social workers or psychotherapists. They have post-graduate education at the Master’s or Doctoral level.

Can I see my record?
At any time you may request to see a copy of our client record for you by writing a note to Family Service Toronto. Please provide your name, birth date, phone number and address. We will call you to set up an appointment for you to review your personal information. To ensure confidentiality, you must view the information on the premises. However, you can request that information about yourself be released to specific people such as your doctor or another agency. We will need you to sign a consent form before we release this information.

What if I want to correct information in my record?
For your protection, once your record is written, we at FST cannot change it. However, if you find statements that are not factually accurate or opinions you disagree with, you can add corrected information to the record. You can do this after reviewing your file. You will need to send us your corrections. Please sign and date your information. Once you’ve submitted your corrected information, it will go on the record and we will notify you of our response to your corrections within three weeks.

What if I have a complaint?
We want to know what you think of our service. All our staff welcome your comments and we encourage you to speak with your counsellor directly about any concerns you may have about our service.

For any questions, concerns or complaints about how your personal information has been collected or used please contact FST’s Privacy Officer by email at [email protected] or call 416-595-9230 ext. 316. You can also make a complaint to the Information and Privacy Commissioner of Ontario by calling 416-326-3333.

Do I have to pay a fee for service?
Family Service Toronto strives to provide high quality, accessible services. For this reason, services are provided based on a sliding fee scale in programs that are not supported by outside revenues or where we are required, through funding contracts, to charge for services.

What is the fee for service?
Fees are charged on a sliding scale, based on total household income before tax and family size. Fees for counselling services range from $10 to $150 per hour. Group fees range from $10 to $105 per group session, with some programs charging a flat fee for a specific service.

When and how will my fee be calculated?
When you first contact us, we will ask you for information about your total household income before tax and how many people live in the household. It is a good idea to have a income tax notice of assessment or other information related to your income available to you when you call. At the time of this call, or when you are contacted for your first appointment, we will provide you with an estimate of the fee you will be expected to pay. The staff person you meet with will review this and set the actual fee with you. You will be asked to sign a fee contract at this time and pay this fee at the end of your first interview.

What if I can’t pay the fee you have calculated?
No one is denied service because of an inability to pay. Talk to the FST staff person you will be working with and they will determine  how much we will ask you to pay. We may ask you to provide us with proof of expenses if your fee is going to be reduced.

What happens if I don’t want to pay a fee for service?
If your income permits you to pay a fee, it is expected that you will do so. If you choose not to pay, we will not be able to provide service.

What happens if my income changes?
Income can go up or down. If this happens to you, please talk to the staff person you are working with so they can work to determine if we can make an adjustment to your fee. We may need you to provide us with proof of expenses if this occurs.

What is the minimum amount of time a fee is charged for?
The minimum fee charged for counselling services is for one hour. Your counselling appointment will be for 50 minutes and the staff person will use the remaining 10 minutes to make notes on your work together. Fees for groups are based on a group rate.

Will I be charged extra fees for extra time?
Yes. If your counselling appointment continues beyond the hour, you will be charged based on the quarter hour. For example, if your appointment goes for 1 hour and 10 minutes, you will be charged for 1.25 hours.

Will I be charged for services provided over the phone or electronically?
There is normally no charge for brief telephone calls to set up or confirm appointments or to provide brief information. If you and your staff person decide to set up a telephone or e-counselling interview your counselling fee will apply.

Will I be charged a fee if I don’t come to my appointment or I am late?
If you do not provide 24 hours notice of an appointment you cannot make, you will be charged for the missed appointment. If you are late for an appointment, your fee will be charged based from the time your appointment was set. We are not able to extend appointments if you are late.

To notify us that you need to cancel an appointment, please call the staff person you are working with and leave a message. We make every effort to start appointments on time. Sometime our staff may have to deal with an emergency and if this happens, we will let you know. We appreciate your understanding. In such situations, you will only pay a fee from the time the interview starts.

Is there an additional cost for materials?
If materials are a part of the counselling or group work you are doing, you will be told in advance whether there is an additional fee.

When do I pay my fees?
You will pay your fee at the end of your first appointment with us. At each subsequent appointment, please pay your fee before your appointment.

What payment options are available?
If you come to one of our offices, Family Service Toronto accepts cash, debit, Visa, MasterCard. For Virtual services: FST accepts Interac e-transfer, Funds are set up for auto-deposit if payment is sent to [email protected]. For credit card payment via phone call 416-595-9618 and press 2 to speak with one of our staff to process your payment. Monday through Friday 9:30-4:30pm

Do you accept insurance plans or employer-sponsored plans, such as Employee Assistance Plans?
Yes, we accept these plans; however, it is your responsibility to clarify what your plan covers. Some plans are very specific about who can deliver your service (for example, a registered social worker). If you have such a plan, please review this with your benefits provider before you start service and tell us. We will do our best to match you to the required professional but we cannot guarantee we will be able to do so.

Services provided under private plans are billed at $150 per hour for counselling appointments and $105 for group programs. If you use your total plan coverage in a given year before you finish your service with us, we will re-assess your fee based on our sliding scale.

Are my fees tax deductible?
Under the Income Tax Act, if service is provided to you by a Registered Social Worker this is considered a medical expense by Revenue Canada. If you plan to use your receipts for tax purposes, check with the staff person you are working with to determine if they are Registered Social Worker or license psychologist. Keep all receipts for tax purposes to support your claim. More information is available through the Canada Revenue Agency.

How can FST help me?
Sometimes the challenges we face in our daily lives become too difficult to manage alone. We may need someone to talk to who can help us find solutions. Family Service Toronto (FST) is a non-profit, social service agency which offers a variety of counselling programs; one-to-one, with couples and families, or in groups to help people cope with the challenges of:

  • personal, job, relationship, parenting and family problems;
  • aging and caring for an aging family member;
  • supporting individuals with developmental disabilities;
  • dealing with separation, divorce and new relationships;
  • surviving domestic violence and sexual abuse;
  • accessing community resources;
  • dealing with sexual and gender orientation issues;
  • coping with the impact of HIV/AIDS;
  • living in poverty;
  • and so much more.

Is FST open to anyone?
FST is strongly committed to anti-discrimination practices for all our clients, volunteers and employees. Our services are available to everyone living or working in Toronto, regardless of their age, cultural background, race or sexual orientation. In order to serve Toronto’s large and diverse population, we offer service in numerous languages and many of our offices are wheelchair accessible.

What can I expect from my counselling?
At FST, we offer an encouraging and supportive environment. Our skilled professional counsellors will help you explore and understand your problem, and help you develop solutions.

How can I get the most out of my counselling?
Counselling can be a very rewarding experience, but it takes hard work and dedication. That’s why it is important to attend all your scheduled sessions and be open to new ways of looking at yourself. It is also important to be an active participant and to tell us what you find helpful or unhelpful throughout the counselling process.

What if I can’t make my appointment?
If you can’t attend a scheduled appointment, please notify us at least 24 hours before your session. This way we can offer your time to another client.

If you don’t give us at least 24 hours advance notice, you will be required to pay for the session in programs that charge fees, unless there are extenuating circumstances.

What if I want a different counsellor?
We understand how important it is for you to feel comfortable with your counsellor and this can take time. That’s why we encourage you to get to know your counsellor before deciding whether their style is right for you. If you still think you will have difficulty working together, you can ask to speak with your counsellor’s manager. Together we’ll find a solution.

Is my information/counselling confidential?
All your personal data and anything discussed between you and your counsellor is private and confidential within FST. To get advice on how to be most helpful to you, your counsellor may consult with the service team, colleagues within FST, supervisor or program consultant. We will not provide other individuals with your information without your written consent.

There are some special circumstances where we may release information regarding your counselling:

  • if we believe you or someone else is in imminent danger of physical harm, and information we have might prevent it;
  • if a child under 16 may be at risk of abuse;
  • if we’re subpoenaed by a court of law;
  • or if we’re presented with a search warrant.

For more information please read our Privacy Statement

Where are you located?
We provide services at several locations within Toronto area. However, none of these locations offers all FST services. When you call our centralized Service Access Unit (416-595-9618) our staff will help you get the service you need at the best location available. Our main locations are:

  • TORONTO: Downtown Central: 355 Church St.
  • TORONTO: Downtown West, 128A Sterling Road, Suite 202
  • ETOBICOKE North: Rexdale Community Health Centre, 8 Taber Rd.
    FST offices are on the main floor. Taber Rd. runs off Kipling, north of the Rexdale Blvd. south of Finch. At this location we offer General Counselling.
  • LAKESHORE Area Multiservice Project, 185 5th St.
    LAMP is a community centre located on the corner of 5th St. and Birmingham. The office is located north of Lakeshore. The closest subway station is Islington. Programs and services offered here are General Counselling.
  • SCARBOROUGH: Victoria Park Hub a multi-service centre at 1527 Victoria Park Avenue, 2nd floor
    The closesest subway station is Victoria Park (Bloor-Danforth line). Exit at Victoria Park and take the #24 North bus and get off at Eglinton Avenue.
    Programs and services offered at this location are General Counselling and Seniors & Caregivers

Is parking available?
Free parking is available at most of our locations.

Can I bring my children with me for my counselling appointment?
Unless they are part of the session or group work, you can not bring your children with you. However, if they do not require supervision, they can wait for you in the general waiting room.

What type of counselling do you offer?
We offer practical solutions, short-term counselling to individuals and families going through various difficult situations. We are not a drop-in or crisis service. To learn more about our counselling service, read about our Counselling Services.

What are the qualifications of FST counsellors?
FST counsellors are experienced social workers or psychotherapists. They have post-graduate education at the Master’s or Doctoral level.

Can I see my record?
At any time you may request to see a copy of our client record for you by writing a note to Family Service Toronto. Please provide your name, birth date, phone number and address. We will call you to set up an appointment for you to review your personal information. To ensure confidentiality, you must view the information on the premises. However, you can request that information about yourself be released to specific people such as your doctor or another agency. We will need you to sign a consent form before we release this information.

What if I want to correct information in my record?
For your protection, once your record is written, we at FST cannot change it. However, if you find statements that are not factually accurate or opinions you disagree with, you can add corrected information to the record. You can do this after reviewing your file. You will need to send us your corrections. Please sign and date your information. Once you’ve submitted your corrected information, it will go on the record and we will notify you of our response to your corrections within three weeks.

What if I have a complaint?
We want to know what you think of our service. All our staff welcome your comments and we encourage you to speak with your counsellor directly about any concerns you may have about our service.

For any questions, concerns or complaints about how your personal information has been collected or used please contact FST’s Privacy Officer by email at [email protected] or call 416-595-9230 ext. 316. You can also make a complaint to the Information and Privacy Commissioner of Ontario by calling 416-326-3333.

Do I have to pay a fee for service?
Family Service Toronto strives to provide high quality, accessible services. For this reason, services are provided based on a sliding fee scale in programs that are not supported by outside revenues or where we are required, through funding contracts, to charge for services.

What is the fee for service?
Fees are charged on a sliding scale, based on total household income before tax and family size. Fees for counselling services range from $10 to $150 per hour. Group fees range from $10 to $105 per group session, with some programs charging a flat fee for a specific service.

When and how will my fee be calculated?
When you first contact us, we will ask you for information about your total household income before tax and how many people live in the household. It is a good idea to have a income tax notice of assessment or other information related to your income available to you when you call. At the time of this call, or when you are contacted for your first appointment, we will provide you with an estimate of the fee you will be expected to pay. The staff person you meet with will review this and set the actual fee with you. You will be asked to sign a fee contract at this time and pay this fee at the end of your first interview.

What if I can’t pay the fee you have calculated?
No one is denied service because of an inability to pay. Talk to the FST staff person you will be working with and they will determine  how much we will ask you to pay. We may ask you to provide us with proof of expenses if your fee is going to be reduced.

What happens if I don’t want to pay a fee for service?
If your income permits you to pay a fee, it is expected that you will do so. If you choose not to pay, we will not be able to provide service.

What happens if my income changes?
Income can go up or down. If this happens to you, please talk to the staff person you are working with so they can work to determine if we can make an adjustment to your fee. We may need you to provide us with proof of expenses if this occurs.

What is the minimum amount of time a fee is charged for?
The minimum fee charged for counselling services is for one hour. Your counselling appointment will be for 50 minutes and the staff person will use the remaining 10 minutes to make notes on your work together. Fees for groups are based on a group rate.

Will I be charged extra fees for extra time?
Yes. If your counselling appointment continues beyond the hour, you will be charged based on the quarter hour. For example, if your appointment goes for 1 hour and 10 minutes, you will be charged for 1.25 hours.

Will I be charged for services provided over the phone or electronically?
There is normally no charge for brief telephone calls to set up or confirm appointments or to provide brief information. If you and your staff person decide to set up a telephone or e-counselling interview your counselling fee will apply.

Will I be charged a fee if I don’t come to my appointment or I am late?
If you do not provide 24 hours notice of an appointment you cannot make, you will be charged for the missed appointment. If you are late for an appointment, your fee will be charged based from the time your appointment was set. We are not able to extend appointments if you are late.

To notify us that you need to cancel an appointment, please call the staff person you are working with and leave a message. We make every effort to start appointments on time. Sometime our staff may have to deal with an emergency and if this happens, we will let you know. We appreciate your understanding. In such situations, you will only pay a fee from the time the interview starts.

Is there an additional cost for materials?
If materials are a part of the counselling or group work you are doing, you will be told in advance whether there is an additional fee.

When do I pay my fees?
You will pay your fee at the end of your first appointment with us. At each subsequent appointment, please pay your fee before your appointment.

What payment options are available?
If you come to one of our offices, Family Service Toronto accepts cash, debit, Visa, MasterCard. For Virtual services: FST accepts Interac e-transfer, Funds are set up for auto-deposit if payment is sent to [email protected]. For credit card payment via phone call 416-595-9618 and press 2 to speak with one of our staff to process your payment. Monday through Friday 9:30-4:30pm

Do you accept insurance plans or employer-sponsored plans, such as Employee Assistance Plans?
Yes, we accept these plans; however, it is your responsibility to clarify what your plan covers. Some plans are very specific about who can deliver your service (for example, a registered social worker). If you have such a plan, please review this with your benefits provider before you start service and tell us. We will do our best to match you to the required professional but we cannot guarantee we will be able to do so.

Services provided under private plans are billed at $150 per hour for counselling appointments and $105 for group programs. If you use your total plan coverage in a given year before you finish your service with us, we will re-assess your fee based on our sliding scale.

Are my fees tax deductible?
Under the Income Tax Act, if service is provided to you by a Registered Social Worker this is considered a medical expense by Revenue Canada. If you plan to use your receipts for tax purposes, check with the staff person you are working with to determine if they are Registered Social Worker or license psychologist. Keep all receipts for tax purposes to support your claim. More information is available through the Canada Revenue Agency.

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Positions available

Walk-in Clinical Counselling Program Administrative Support Volunteer

Walk-in Clinical Counselling Volunteer

How to apply for volunteer positions

For Walk-in Clinical Counselling Volunteer positions please use Volunteer Counsellor Application form. For all other volunteer positions, please use Volunteer Application Form.

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Access and Equity policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance by sending an email to [email protected].

FST practices are barrier free and support inclusivity and community development. We are committed to developing a service team that reflects the diversity of the population who live and work in the City of Toronto. FST is a perfume free and low-scent environment.

If you are a university or community college student looking for a practicum placement please visit our Student Placements webpage.

Additional Resources

FST encourages applications from candidates whose backgrounds are diverse in terms of culture, race, language, religion, class, gender/sexual orientation and ability.

Registration/Options-Waitlist

In order to register for the Options Children program, a parent/caregiver/individual supporting the child can call the Intake line directly at 416. 971.6326 ext. 317 or email [email protected] with the child’s confirmation of diagnosis.

In collaboration with our partner agency Surrey Place:

Coordinated Service Planning

At Family Service Toronto, Options Children works alongside Surrey Place to provide a person-centered approach to Coordinated Service Planning.

For more information go to Surrey Place Coordinated Service Planning:

Phone: 1-833-575-KIDS (5437)
Online Inquiries: https://www.surreyplace.ca/registration/

Urgent Response Service

At Family Service Toronto, Options Children works alongside Surrey Place to provide rapid, time-limited support for children with Autism to address a specific, identified, urgent need. Through a collaboration with other services, FST Children Community Resource Facilitators provide service coordination with the development of service plans, overseeing the client’s clinical team, and providing service navigation to other services within or outside of the Ontario Autism Program.

For more information go to Surrey Place Urgent Response Service:

Phone: 1-833-575-KIDS (5437)
Online Inquiries: https://www.surreyplace.ca/registration/

We are community focused and community driven. Download brochure.

We offer a variety of parenting and children’s programs including drop-ins, parent relief, early literacy, school readiness programs, and much more. See below for a list of programs offered.

The 519

519 Church Street
Toronto, Ont M4Y 2C9
Phone: 416-392-6874
Fax: 416-392-0519
Website: www.the519.org

Catchment area: Bloor Street to the North, Gerrard Street to the South; Parliament Street to the East and Bay Street to the West

Hours of operation:
Mon-Fri | 8:30am to 10:00pm
Sat | 9:00am to 5:00pm
Sun | 10:00pm to 5:00pm

The 519 programs:

  • Family Resource Program
    Drop-in program for caregivers and children 0-6 in their care.
  • Queer and Trans Family Drop In
    Monthly family resource program for Lesbian, Gay, Bisexual, Trans. parents/caregivers and their children aged 0-6.

Davenport-Perth Neighbourhood Community Health Centre (DPNCHC)

1900 Davenport Road
Toronto, Ont M6N 1B7
Phone: 416-656-8025
Fax: 416-656-1264
Website: http://dpnchc.com/

Hours of operation:
Mon-Thurs | 9:00am to 9:00 pm
Fri | 9:00am to 5:00pm

Catchment area: C N and CPR railway tracks to the West, Lavender Rd, Rogers Rd, Rosecliffe Av and St Clair Av W to the North,  Bathurst Avenue to the East and Bloor Street to the South.

DPNCHC programs

  • Early Drop In Program
    Drop-in program for parents/caregivers and children 0-6.
  • Ready to Learn
    School readiness program focused on children aged 3 to 4 years who will be entering kindergarten.
  • Parent/Child Education Groups (Mother Goose Program)
    Develops parent/child bonding and attachment based on oral rhymes and storytelling. Home language, culture and diversity of family structures are all included in program.
  • Parent Relief/Emergency Child Care
    Free, short-term supervised childcare offered to families with children aged 0-6 years when parents need respite.

Dixon Hall Neighbourhood Services (DHNS)

58 Sumach Street
Toronto, Ont M5A 3J7
Phone: 416-863-0499
Fax: 416-863-9981Website:
Website: www.dixonhall.org
Catchment area: Ontario Lake to the South, Broadview Avenue to the East,  Sherbourne Street to the West and Gerrard St. to the North

Hours of operation:
Mon-Thurs | 8:30am to 8:00pm
Fri | 8:30am to 4:30pm

DHNS programs

  • Tiny Tots
    Summer social recreational program for children that focuses on physical activity, nutrition, literacy, arts and crafts and exploration of Toronto.
  • Women’s Health Circle
    Program for women utilizing a holistic approach to health including non-traditional approaches to issues such as smoking cessation, safe sexual practices and physical wellness.
  • Parent Education and Support
    Program for parents focused on peer-based social supports and workshops on a wide range of topics.
  • Family Crisis Support
    Individual family support relating to the health and well-being of families with young children provided on an occasional, as needed basis.

Family Service Toronto (FST)

355 Church Street, Toronto, M5B 0B2
Phone: 416-595-9230
Fax: 416-595-0242
Website: www.familyservicetoronto.org

Hours of operation:
Mon – Fri | 9:00am to 5:00pm

University Settlement (US)

23 Grange Road
Toronto, Ont M5T 1C3
Phone: 416-598-3444
Fax: 416-598-4401
Website: http://www.universitysettlement.ca/
Catchment area: College Street to the North, Yonge St. to the East, Front St. to the South and Spadina Avenue to the West.

Hours of operation:
Mon – Fri  | 8:00am to 9:00pm
Sat | 9:00am to 5:00pm

US programs

  • Parent and Tot Swim
    Drop In swimming program for caregivers with children aged 6 months to 6 years.
  • Family Recreation Swim
    Fun and safe physical recreational activity for families with children of all ages.
  • Kids Posse
    Crafts, games, homework help, local field trips and a light dinner for children aged 3 to 12 years.
  • Grange Festival
    Family fun community festival in August that provides games, activities and entertainment.

Waterfront Neighbourhood Centre (WNC)

627 Queen’s Quay West
Toronto, Ont M5V 3G3
Phone: 416-392-1509
Fax: 416-392-1512
Website: http://waterfrontnc.ca/
Catchment area: Strachan Avenue to the West, Yonge Street to the East, Front Street to the North, Lake Ontario to the South.

Hours of operation:
Mon – Fri |  9:30am to 9:30 pm
Sat – Sun | 12:00pm to 5:00pm

WNC programs

  • Parent/Child Drop-In
    Drop-in program for caregivers and children 0-6 in their care.
  • School Readiness Program
    Program for children 3-5 years old that focuses on five developmental domains in accordance with the Early Development Instrument (EDI).
  • Babies Family Drop In
    Parent networking with other parents and caregivers. Focus on sensory and manipulative activities, Story Time and Circle Time.

West Neighbourhood House (West NH)

248 Ossington Avenue
Toronto, Ont M6J 3A2
Phone: 416-532-4828
Fax: 416-532-8739
Website: http://www.westnh.org/
Catchment area: Bloor Street to the North, Lake Ontario to the South; Bathurst Street to the East, Roncesvalles Avenue to the West.

Hours of operation:
Mon – Fri |  8:00am to 9:00pm
Sat | 9:00am to 5:00pm

West NH programs

  • Early Learning Program
    Pre-school children and their parents/caregivers are given the opportunity to enhance early reading, writing, math and creative skills in a welcoming environment as they engage in cognitive, fine motor, sensorial and social-emotional activities.
  • Indoor Playground
    Parents/caregivers with young children are offered a wide range of gross motor activities that promote physical activity.
  • Parent Workshops
    On a variety of topics determined by participants.
  • Parent Relief
    Program offers parents the opportunity to leave their children in the care of qualified staff for short periods of time so they can attend to other chores or responsibilities.

WoodGreen Community Services (WCS)

69 Pape Avenue
Toronto, Ont M4M 2V5
Phone: 416-469-5211
Fax: 416-463-6528
Website: www.woodgreen.org
Catchment area: Jarvis St. and Broadview Avenue to the West, Victoria Park Avenue to the East, Overlea Blvd and O’Connor Drive to the North and Lake Shore Blvd East to the South.

Hours of operation:
Mon – Fri | 8:30am to 6:30pm

WCS programs

  • Parent Education and Support
    Outreach, engagement and peer support for families with young children. Emphasis on raising awareness of community resources and assisting parents to make use of existing networks and services. Individual family support and referral are also provided as needed.
  • Extended Hours Program
    After hours child care is provided by qualified staff to parents/caregivers.

Family Service Toronto provides leadership and coordination  for Campaign 2000: End Child and Family Poverty in Canada and Ontario Campaign 2000.

Campaign 2000

Campaign 2000 is a cross-Canada public education movement to build Canadian awareness and support for the 1989 all-party House of Commons resolution to end child poverty in Canada by the year 2000. Campaign 2000 began in 1991 out of concern about the lack of government progress in addressing child poverty.

Campaign 2000 is non-partisan in urging all Canadian elected officials to keep their promise to Canada’s children. Our coalition of 120 partners are committed to addressing the issue of child and family poverty and believe that the federal government has a responsibility to honour the all-party resolution to end child poverty.

Le: Read our annual national and territorial and provincial Child and Family Poverty reports, and Learn more about our work on Campaign 2000 website.

Ontario Campaign 2000

Ontario Campaign 2000 works to increase public awareness of the levels and consequences of child/family poverty by publishing research on the indicators of child poverty and developing public education resources.

Ontario Campaign 2000 was established in 1997 and in November of that year, the first Ontario Report Card on Child Poverty was released, receiving wide media and public attention.  Since then, Ontario Campaign 2000 has published numerous Report Cards on Child and Family Poverty in Ontario, with discussion papers being released from time to time.

Read our annual Child and Family Poverty in Ontario report and learn more about our work on Ontario C2000 website.

FST-Counselling program offers the following services:

Benefits of Counselling

Counselling Services can help you with:

  • how to understand and manage a wide range of emotional difficulties 
  • communication with partners, children/youth, parents, and others 
  • developing constructive approaches to various challenges in life 
  • skills to manage stress, anxiety, and depression. 
  • developing more meaningful and useful community connections 
  • dealing with relationship conflicts 
  • adjusting to the immigration and refugee experience 
  • coping with trauma which may include sexual or physical abuse, neglect and violence and witnessing traumatic events. 

Counselling Services

At Family Service Toronto We offer single session consultations and time limited on-going counselling. For workshops and groups, please go to Workshops, Groups and Events  page. 

By talking about your experience in a safe and accepting environment we can help you with the following: 

  • overcoming symptoms of trauma which may include anxiety and/or depression. 
  • working through feelings of shame, betrayal, and anger 
  • developing your self-worth and self-esteem 
  • learning how to manage intense emotions. 
  • finding more satisfaction and enjoyment in life 
  • developing your skills at being an attentive and confident parent 
  • exploring and coping with sexual difficulties 
  • managing your interactions with the person(s) who caused the trauma. 
  • providing you with suggested readings and resource material 

Counselling services provided on an individual basis are goal-directed and time limited.  You and your counsellor will work together to define a plan of service and will regularly check in on progress.

Groups are offered on a variety of topics. For more information on these services contact at 416-595-9618 

FST Pride 2023 Statement

For many within the 2SLGBTQQIA+ community, the word Pride is often first encountered as a sin. The fight for Queer liberation led by Trans, gender non-conforming individuals, sex workers, drag queens/kings, queer youth, lesbians, gay men, Black, and Indigenous communities has allowed us to recognize and celebrate that Pride is a virtue.

During Pride we come together to honour this legacy and the continued fight for liberation and self-determination for all who continue to face racism, sexism, classism, ableism, xenophobia, transphobia, homophobia, ageism, in addition to all other forms of oppression and subsequent violence rooted in colonialism, White supremacy, neoliberalism and capitalism.

We acknowledge that Black and Indigenous people have been instrumental in the effort towards Queer liberation, and we must continue to uplift their voices.  To truly deconstruct white supremacist structures and systems of oppression, we must fully implement the United Nations Declaration on the Rights of Indigenous Peoples and swiftly implement the Calls to Justice from the National Inquiry into Missing and Murdered Indigenous Women and Girls and the Calls to Action from Canada’s Truth and Reconciliation Commission.

As an agency, we are committed to upholding our values of celebrating diversity, pursuing equity and practising inclusion. We continue to ground our understanding of poverty, marginalization, discrimination and oppression in the lived experience of people and communities.

Join us June 8 from 4 to 7 p.m. at 355 Church Street for a drop-in, collaborative art making event about the theme of queer existence and resistance. Come together with members of the community and allies to celebrate the unique and diverse identities of the 2SLGBTQQIA+ community. No registration required. Download flyers

Pat’s Place Program Evaluation Report

For more than twenty- five years, Family Service Toronto’s (FST)  Seniors and Caregivers Support Services (SCSS) has been working with seniors who are experiencing abuse in their later years.  Through a combination of counselling supports, group work and educational sessions, the team has touched the lives of thousands of clients.  Working with seniors to help them stay safe in their living situations, dealing with the inherent anxiety, depression and trauma that abuse generates in those experiencing it and working with clients to live free of abuse has been at the core of the work.  In 2008, FST opened Pat’s Place, a safe haven for older people experiencing abuse.    Situated in a confidential location in Toronto, Pat’s Place is a one-bedroom apartment, rented by FST, and provided free of charge to qualifying individuals for up to 60 days.   

This report provides a summary of how Pat’s Place operates, an analysis of who has accessed the program from 2008-2018 and an evaluation framework that was created to aid in the potential expansion of this concept.

Rapport d’évaluation du ProgrammePat’s Place

Depuis plus de vingt-cinq ans, le personnel des services de soutien aux personnes âgées et soignants de Family Service Toronto travaille avec les personnes âgées qui sont victimes de maltraitance. Grâce à un ensemble de services de counseling, de séances de groupes et des séances éducatives, l’équipe a réussi à toucher  la vie de plusieurs clients et clientes. Les services fournis aux personnes âgées sont pour les aidées  à garder des conditions de vie sécuritaires, pour les aidées à faire face à l’anxiété, la dépression et les traumatismes inhérents aux victimes de maltraitance, ainsi que pour les aidées à vivre une vie sans violence, se trouvent au cœur du travail du personnel FST.  En 2008, FST a ouvert Pat’s Place, un refuge pour les personnes âgées maltraitées.  Situé dans un endroit confidentiel à Toronto, Pat’s Place est un appartement d’une chambre qui est loué par FST. L’appartement est fourni gratuitement aux personnes éligibles pour un maximum de 60 jours.

Ce rapport fournit un résumé du fonctionnement de Pat’s Place, ce qui est une analyse des personnes qui ont accédées au programme de 2008 à 2018 et un cadre d’évaluation qui a été créé pour aider à l’expansion potentielle de ce concept.

If you are an adult living with an intellectual disability, you may feel isolated and alone. You may be looking for housing, a job or ways to participate in your community, but aren’t sure who to talk to, or even where to begin. Similarly, if you are the parent of a child or teenager with an intellectual disability, you may be in need of information, resources and support for yourself and your family.

Family Service Toronto offers several Developmental Disabilities Services (see below) as well as the opportunity to participate in the Accessibility Advisory Group to make recommendations on accessibility and help improve access to our services.

HIV/AIDS Community Counselling Program

The David Kelley HIV/AIDS Counselling Program provides professional counselling and support services to people living with or affected by HIV/AIDS. Our services include goal-focused short to medium-term professional counselling to individuals, couples and families on issues such as loss, relationships, self-esteem, planning for healthy living, changing health status, and self-care.

We offer support groups as needed; referrals to other support services (financial, housing, treatment information, home care, etc.); advocacy on behalf of our clients.

For appointments, please contact the Service Access Unit at: 416.595.9618; [email protected]

Lesbian, Gay, Bisexual, Trans, Queer (LGBTQ+) Counselling Program

The David Kelley Lesbian, Gay, Bisexual, Trans, Queer (LGBTQ+) Counselling Program provides professional, short-term, individual, couple and family counselling to people who identify as lesbian, gay, bisexual, trans or queer.

Our counselling helps people who are facing a broad range of issues such as coming out, sexual orientation and gender identity, isolation, discrimination, relationship issues, parenting, transitioning, self-esteem and violence. We recognize the diversity that exists within the community of people who identify as LGBTQ+. While everyone who identifies as LGBTQ+ experiences discrimination based on sexual orientation, many LGBTQ+ individuals face other forms of discrimination as well; sometimes from within the community itself. This is particular true for trans and two spirited people. Our programs/services reflect awareness that additional factors such as race, class, age and ability influence the way that individuals experience their sexual orientation and gender identity.

2STNB+ Connect Peer Support Group

David Kelley Services program offers 2STNB+ Connect – a virtual peer support group which welcomes youth (age 16-29) across the gender identity spectrum to meet and connect with others in their community, explore their identities, and create meaningful relationships. The group provides a friendly and non-judgemental space for 2STNB+ youth at all different stages on their gender journey to socialize and discuss a wide range of issues; from social and medical transition, to family, to school, as well as to share interests.

Groups are ongoing on a bi-weekly basis. For group information and registration go to Family Service Toronto Workshops, Groups and Events page.

Partner Assault Response (PAR) services for court

The David Kelley program also provides Partner Assault Response (PAR) services for court- and probation-mandated individuals charged with assault to a same-sex partner. This service has been adapted to address the specific needs of the LGBTQ+ communities. It is offered in collaboration with Family Service Toronto’s Next Steps / Partner Abuse Response Program. Service is arranged through referral to Service Access Unit by probation or by the courts through the Woman Abuse Council of Toronto.

Counselling for Male Survivors of Sexual Abuse

David Kelley offers counselling for male survivors of sexual abuse (age 16+) who seek support to deal with the impact of unwanted sexual experiences, whether recent or from years ago. 

Programs

  • VAW individual and group counselling services in English, Arabic, Azeri, Cantonese, Farsi, Mandarin, Spanish, Tamil.
  • Partner Contact: telephone support to female partners of perpetrators of violence who are mandated by the courts to attend a Partner Assault Response program.
  • Transitional and Housing Support Program offers women (self-identified) who have made the decision to leave an abusive relationship practical support to assist their transition into their new home and community. This support can involve assistance with referrals to different supports (i.e., financial, legal, etc.), information regarding housing and support with housing applications, Ontario Works and ODSP among other applications.

Services:

  • Community-based groups and workshops, held in various communities and agencies across Toronto
  • Trainings for agency staff including front-line workers and managers/ supervisors
    Training for settlement workers, ESL workers, teachers, nurses and other service providers, who interface with women-identified people who may have or are currently experiencing abuse
  • Consultation Services
    One to one and/or group consultation services for professionals, who work with women, who have experienced abuse and violence, including women who have been labelled with intellectual disabilities.

 

Community Resource Facilitation

Community Resource Facilitators collaborate with individuals, families and caregivers to reach their desired goals.  This is accomplished through service coordination, community connections, circles of support and advocacy. Our approach is to break down barriers and find ways to facilitate interconnected lives within family groups and communities.  This service can only be accessed through Developmental Services Ontario (DSO).

Community Network Facilitation

Community Networking is a process that challenges and invites ordinary places to be more inclusive. Community Network Facilitators work with individuals, families, small groups and community organizations to explore and build connections with community places and people.  Our work supports individuals to explore their interests and enhance their community involvement.  This service is only available if you are already an Options client.

Person-directed planning helps a person with a developmental disability find the tools they need to live their dreams and to achieve their potential.

It can help people with developmental disabilities to:

  • define a vision of their future life
  • identify their strengths and gifts
  • set goals and make choices
  • find ways to participate in their communities
  • locate people who can help them achieve their dreams.

Fundamental Elements of Person-Directed Planning:

  1. Person-Directed
    • Person generated, directed and owned
    • Built on individual strengths, gifts, dreams and aspirations
    • Supports are tailored and relevant to the individual’s choices
  2. On-going Process
    • Is a flexible, open-ended and on-going process which enhances the individual’s quality of life over the long term
  3. Individual Rights
    • Recognizes and respects individual rights, entitlements and responsibilities
  4. Diversity
    • Promotes dignity
    • Honours individuality, culture, and beliefs
  5. Relationships
    • Fosters meaningful and lasting relationships with family, friends and community members
    • Values and strengthens involvement of a personal support network
  6. Inclusion
    • Facilitates participation in and contribution to community life

COMPASS

In the Toronto Region, seven agencies funded by the Ministry of Children, Community and Social Services (MCCSS) have been working collaboratively to provide support in the development and implementation of person-directed plans since 2009. COMPASS works together to ensure the values and principles of PDP are upheld, to increase planning capacity in the community, and to promote ongoing innovation and creativity.

The seven agencies are:

1 Mission

4 Websites

9 Walk-in counselling sessions weekly *

13 Service locations

22 Languages of service

26 Community programs

67 Average service calls daily **

103 Years of operation

108 Generous donors and funders

140 Dedicated volunteers, trainees and students

168 Skilled and talented staff

28,717 People served through FST programs

60,838 Hours of service provided

85,895 Service contacts with clients registered in counselling programs

114,907 Visits to FST’s main website

* Provided through free Wednesday Walk-In counselling program
** Calls to FST’s Service Access Unit

What We Do

Our team of Passport Coordinators is here to provide you with ongoing information and support. We provide support to develop a plan and budget for your Passport funding, help link you to services in your community, and will follow up with you about program forms.

Your Coordinator is here for:

  • support or information about how to use your Passport funds
  • support in developing a budget for your funds
  • help coming up with ideas and goals for yourself within the program
  • help understanding any Passport documents
  • help completing Passport forms
  • answering your questions about what is and is not covered by the program

Frequently Asked Questions

For more information about the passport program, the Passport Program guidelines, Passport documents, and to sign up to the Passport mailing list for the latest updates, please visit https://passportfunding.ca/.

FST’s Board of Directors is a diverse group of professionals who serve voluntarily and live or work in the GTA. New Board members are elected annually at FST’s Annual General Meeting.

The Board of Directors is accountable to internal and external stakeholders and its primary responsibilities include:

  • Meeting its responsibilities under the Ontario Corporations Act and other legislation that governs Family Service Toronto.
  • Providing strategic guidance to the organization, ensuring that the vision, mission, values and strategic plans are current and respond to the needs of clients and staff.
  • Ensuring accountability for resources and results.
  • Providing oversight of enterprise-wide risk management.
  • Supporting the Executive Director and review their performance regularly.

All Board activities are governed by FST’s by-laws and governance policies. FST is accredited by the Council on Accreditation and is compliant with standards of best practice in governance.

Family Services Toronto’s (FST) Transitional and Housing Support Program (THSP) provides a continuum of supports and services to women (self-identified) and their dependents to:

  • Access stable housing
  • Obtain relevant supports to address and heal from violence/trauma
  • Begin a path to independence and sustainability

THSP program goals

THSP aims to:

  • Increase the safety of women and their dependents.
  • Provide supports to maximize the capacity of women and their dependents to live free of violence.
  • Assist and advocate for women and their dependents regarding their health, safety, and well-being.
  • Assist women in healing from violence as well as supporting their dependents to heal from the effects of witnessing violence.
  • Strengthen connections to safe and affordable housing supports and additional services, as needed.
  • Assist women in building capacity to lead them to sustainable livelihoods.

Services and supports you can receive in the THSP program include:

  • Referrals to different supports (i.e., financial, legal, etc.)
  • Information regarding housing and support with housing applications.
  • Ontario Works and ODSP among other applications

Who is eligible for this program?

The THSP Service is for women who identify themselves as having been abused by their partners or significant others (including caregiver or other immediate family/household member) or survivors of human trafficking, aged 18 years or older.  Interpreter services are provided for the program.

How to register for the program?

Call FST’s Service Access Unit at 416-595-9618 or e-mail [email protected].

What is PassportONE?

Family Service Toronto administers PassportONE for all Passport recipients across the province. As PassportONE, we review Passport claims and reimburse admissible expenses in accordance with the Passport guidelines.

Your local Passport agency will continue to be your point of contact for the Passport program, including questions regarding your Passport claims.

Filing Claims

Passport recipients who self administer their funding have two electronic options to submit claims that make the process simple and easy to manage. You can find out more about these two options on Filing Claims page on Passport Funding website.

You can continue to submit claims by fax or email, if you need new Purchase of Service (POS) forms, please contact your local Passport agency.

Additional Resources

For more information about the Passport program, and to sign up to the Passport mailing list for the latest updates, please visit Passport Funding site.

Family Service Toronto provides leadership and coordination  for Campaign 2000: End Child and Family Poverty in Canada and Ontario Campaign 2000.

Campaign 2000

Campaign 2000 is a cross-Canada public education movement to build Canadian awareness and support for the 1989 all-party House of Commons resolution to end child poverty in Canada by the year 2000. Campaign 2000 began in 1991 out of concern about the lack of government progress in addressing child poverty.

Campaign 2000 is non-partisan in urging all Canadian elected officials to keep their promise to Canada’s children. Our coalition of 120 partners are committed to addressing the issue of child and family poverty and believe that the federal government has a responsibility to honour the all-party resolution to end child poverty.

Le: Read our annual national and territorial and provincial Child and Family Poverty reports, and Learn more about our work on Campaign 2000 website.

Ontario Campaign 2000

Ontario Campaign 2000 works to increase public awareness of the levels and consequences of child/family poverty by publishing research on the indicators of child poverty and developing public education resources.

Ontario Campaign 2000 was established in 1997 and in November of that year, the first Ontario Report Card on Child Poverty was released, receiving wide media and public attention.  Since then, Ontario Campaign 2000 has published numerous Report Cards on Child and Family Poverty in Ontario, with discussion papers being released from time to time.

Read our annual Child and Family Poverty in Ontario report and learn more about our work on Ontario C2000 website.

Seniors Community Connections (previously known as Illahee Community Connections) is a program for seniors’ groups within five cultural and linguistic communities: Iranian, Afghan, Somali and Spanish-speaking. Seniors from these communities meet in several locations in Toronto, and Family Service provides:

  • workshops on topics relevant to seniors, such as stress management, elder abuse, healthy living, volunteering, and financial matters.
  • outings to places of interest, such as the Aga Khan Museum, the ROM, and Niagara Falls
  • peer support groups where seniors can meet and share their ideas and stories, give and receive support to each other and share resources.
  • diverse events where seniors come to learn and engage with others.

For more information please call:

  • Megan Hart, Manager Community Engagement 416-595-9230 x 332
  • Rodrigo Briones (Spanish-speaking seniors) 416-216-8460
  • Maryan Ali (Somali) 416-585-2044
  • Mehrangiz Pournaseh (Iranian seniors) 647-960-0351
  • Rabila Attai (Afghan seniors) 416-586-9780 ext 427

The Latino Hispanic Community Engagement Program

The Latino Hispanic Community Engagement Program bring to you pertinent, relevant, and accurate information necessary in the reality of Toronto, Ontario and Canada.

Program activities:

For more information call Rodrigo Briones, Latino Hispanic Community Facilitator, at 416-755-5565 ext. 438 to participate in the virtual groups.

Healthy Families, Healthy Communities (HFHC) is a program for newcomer families supported by Citizenship and Immigration Canada.
The program supports newcomers to recognize and address abuse and violence within their family and community. Newcomers have the opportunity to participate in initiatives that prevent family and community violence and create space for sharing and learning about life in Canada.

How does it work?

Canadians and long-standing immigrants from the the Iranian, Afghan, Somali, Arabic and  Nigerian communities are trained to become peer leaders and community facilitators. Peer leaders and facilitators create a welcoming environment within their communities for newcomer parents, women, seniors and youth and help them understand how to integrate their cultural practices, behaviours and expectations into a Canadian context.

HFHC program provides workshops and peer-support groups which offer newcomers the opportunity to connect with people who speak their language and understand their culture, support each other, identify issues they feel are of concern, share stories, practise speaking English, discuss strategies for solving problems and reflect on their experience.

HFHC for parents

Community facilitators lead workshops for parents on a variety of topics including:

  • Canadian rights and laws
  • Parenting issues
  • Communication skills
  • Navigating the Canadian education system,
  • Stress and anger management
  • Community resources
  • Inter-generational issues and prevent family violence.

HFHC for youth

Community facilitators and peer leaders also lead workshops for youth on a variety of topics including:

  • Self-awareness, self-identity and self-esteem
  • The rights of youth
  • Culture shock
  • Peer pressure
  • Healthy and unhealthy family dynamics
  • Leadership skills
  • How to navigate the educational system, and
  • Other topics of interest

About youth peer support groups and leaders

Peer support groups take place in a youth-friendly and culturally-appropriate space, which may be in an agency, a community centre or within a high school.

When appropriate, there are separate female and male peer support groups. The groups are led by trained young adult, peer leaders who understand the culture and speak the language of the participants. They facilitate the group and provide support and resources.

The peer leaders have received intensive training and education in anti-violence work, human rights and Canadian law, conflict mediation and stress management. They all work within an anti-racist, anti-oppression framework. Conversation circles led by a peer leader are used to facilitate discussions and sharing in the support groups.

For more information about the Healthy Families Healthy Communities project, please contact Roberto Abeabe, Manager Community Engagement 416-755-5565 ext 422

Resources

Abuse and abuse prevention for:

Counselling for Male Survivors of Sexual Abuse available through various programs of FST, primarily Counselling Service Program and David Kelly LGBTQ/HIV AIDS Program

There are thousands of male survivors living in communities across Ontario. There is approximately one in six men who have experienced sexual abuse at some time in their lives.  They come from every community, background and lifestyle. Men and boys who are victimized have needs that specially trained counsellors understand, and they can help. Don’t suffer in silence when help is only a phone call away.  Services for male survivors of sexual abuse can help you to deal with the impact of unwanted sexual experiences, whether recent or from years ago. You will learn that you are not alone, you will meet people you can trust to help you understand your problems. You will get the help you need to deal with the impact of the abuse. You will learn how to improve relationships with friends and family.*

To be eligible for service, a male survivor must:

  • Be 16 years of age or older at the time of service;
  • Be a resident of Ontario; and
  • Have experienced historical sexual abuse or be a victim of a recent sexual assault, including any incident of sexual activity without your consent.

The family of a male survivor may also be eligible for service.  Please contact our Service Access Unit at 416 595 9618 to discuss your situation.

Confidential counselling services are provided free of charge up to 8 sessions. Should there be a need for further service this will be discussed with your counsellor and a sliding scale fee assessed for fee paying programs. FST is committed to charging fair and equitable fees based on before tax income and family size.

* Excerpts from pamphlet for 24/7 Information and Referral Services, a toll free phone line for immediate crisis and referral services from anywhere in Ontario at 1-866-887-0015

Pour des informations en français

The Partner Assault Response (PAR) program is a Domestic Violence Court initiative that delivers a specialized community-based group education/counselling program to offenders who have been mandated by the court to attend the PAR program in response to a criminal charge involving domestic violence.

At Family Service Toronto (FST), we call this program the Next Steps program. This program operates as a part of FST’s integrated Family Violence Centre.

This program, funded by the Ministry of the Attorney General’s Ontario Victim Services, is a court-ordered sanction. It aims to enhance victim safety and hold offenders accountable for their behaviour by providing participants with an opportunity to:

  • examine their beliefs and attitudes towards domestic abuse
  • learn non-abusive ways of resolving conflict

The primary objectives of the PAR program are to:

  • increase an offender’s understanding of domestic violence and abuse
  • increase an offender’s understanding of non-violent strategies and skills to engage in healthy relationships
  • reduce an offender’s likelihood of reoffending by increasing an offender’s self-awareness of personal triggers/warning signs that contribute to violent behaviour
  • assist victims/partners by reducing their isolation and providing information that will help them to make informed decisions about their safety and their relationship with the offender

How do PAR programs meet these objectives?

Work in the program is oriented to providing:

  • education/counselling to clients regarding the dynamics and impact of domestic violence.
  • clients with appropriate non-violent strategies and opportunity to practice skills to resolve conflict and develop healthy relationships.
  • referrals to other community support services, as required.
  • victims/partners with safety planning, support and referrals to community resources and information about the PAR client’s progress throughout the duration of the program.

Frequently Asked Questions

When are groups offered and to whom?

We offer groups in English, Tamil, Farsi and French as well as groups for gay men.

English groups

English groups are offered at our downtown location twice a week: on Tuesdays 10 a.m. to noon and Tuesday evenings from 6:30 to 8:30 p.m. These groups can be joined at any time and participants must complete 12 sessions. We are able to start people within groups within one to two weeks of contacting FST.

Two groups are offered in English on Saturday mornings in Scarborough.  These groups are closed groups, meaning everyone starts at the same time and ends at the same time.

Tamil language

Tamil language groups are offered twice a year in Scarborough on Tuesday evenings in Scarborough.  They are run as closed groups with a specific start and end time.

French language groups are offered up to four times a year at our west end location.  They are run as closed groups.  Times and days that groups run are based on surveying clients.

Groups for gay men

These groups are held twice a year, once in the spring and once in the fall.  These groups are run as part of our David Kelley Service.  They are run as closed groups with a specific start and end time.

Contact our Service Access Unit at 416 595 9618 for information about the start times for our closed groups and to immediately register for open groups.

How do I register for the Next Steps program?

Contact our Service Access Unit at 416 595 9618 to schedule a time for your first appointment.
We will work with you to determine the best location, date, time and type of group that will work for you.

How many weeks will I have to attend the Next Steps PAR program?

There is an intake/assessment session and 12 group sessions after that. All participants are required to complete all sessions.

Do I have to pay a fee for this program?

Yes, you are required to pay a fee on a sliding scale.  We will ask you about your individual income in order to determine where you fall on our sliding scale.  You are required to show us proof of income at your first visit with us in order to confirm your fee and to complete our fee contract.

You must pay all of your fees, in full, in order for your closing report to be forwarded to the Court and/or Probation.

Can I be discharged from the program before completing 12 sessions?

Yes, there are several grounds upon which a person can be discharged from the program. They include:

  • Failure to complete a homework assignment (on more than one occasion without a reasonable explanation)
  • Late for group (on more than one occasion without a reasonable explanation)
  • Disruptive in group (on more than one occasion)
  • Assaulted or threatened your victim/partner.
  • Attended a session impaired by alcohol or some other drug.
  • Missed a session (without a reasonable explanation or notification)
  • Refusal to pay the negotiated client fee
  • Being abusive or threatening towards agency staff, students, volunteers, clients or PAR program participants

Before entering the program, every person is informed of these grounds and signs a document that they understand them.

What topics are covered in the Next Steps PAR program?

There are nine mandatory topics that are covered, including:

  • Domestic Violence Defining Abuse
  • How Beliefs and Attitudes Affect Behaviour
  • The Effects of Abuse on Children, Partners and Self
  • Understanding Triggers / Warning Signs
  • The Impact of Substance Abuse
  • Healthy Relationships
  • Respectful Communication
  • Dealing with Conflict
  • Responsibility and Accountability

What happens when I finish the program?

The group leaders will complete a closing report which is sent to the Courts. The judge will review this report and determine if you have fulfilled the conditions of your court order.

Pour des informations en fran§ais

Partner Contact Program is designed to support the partners of the Next Steps/Partner Assault Response Program participants.

If your partner or ex-partner is participating in Family Service Toronto’s Next Steps/Partner Assault Response (PAR) Program, our Partner Contact staff will contact you by phone to talk with you about the program.  If we can’t reach you by phone, we will send you a letter if we have your address.

What is purpose of the Partner Contact Program?

The purpose of this program is to:

  • provide safety planning, support and information
  • reduce isolation
  • provide referrals to community resources that may assist
  • provide information that may help in making informed decisions about safety and your relationship with the person participating in the Next Steps Partner Assault Response Program

Who will be contacting me?

You will be contacted by a staff person from our Partner Contact team who has a good understanding of domestic violence and does not work in our PAR program.

Do I have to talk to a Partner Contact worker?

It is your decision whether you wish to speak to a partner contact worker or not.  We take our direction from you.

What will my Partner Contact worker talk to me about?

The person who contacts you will provide you with information about your partner/ex-partner’s participation in group, such as:

  • Any absence from group sessions (either excused or unexcused)
  • Any threat made towards you, your children or any other person
  • Any concerns the program may have because of comments or behaviour of  your partner/ex-partner while attending the Next Steps PAR program
  • Disruptive behaviour during sessions
  • Failure to comply with program expectations
  • Notification of  pending discharge from program, and the reasons for this decision.
  • Discharge from program, and the reasons for this decision
  • Notification of completion of program and/or anticipated completion date
  • General information on fees paid

Is the Partner Contact program a confidential program?

The discussions you have with partner contact staff are confidential except in specific situations which it is important you are aware of.  We are required to disclose information you provide us to the Crown and/or probation officers in the following circumstances:

  • The information provided relates to your safety or the safety of a child or any other individual.  This could include things like your partner or ex-partner has threatened you and/or your child.
  • You tell has you have been assaulted or re-assaulted by your partner/ex-partner or you tell us about any other  potential criminal conduct (e.g., a breach of the offender’s conditions such as they have contacted you when a no contact order or restraining order is in place).
  • The disclosure is required by law or by court order

In addition, If you tell us a child under the age of 16 has  been or is being abused or neglected or we suspect this based on what you tell us, we are required by law to report this to a Children’s Aid Society

You should know that any information that we are required to provide to the Crown, may have to be provided to your partner/ex-partner and their lawyer if the case is still before the court.

If safety concerns are identified by our staff, they will be taken into consideration in the  Program Completion Report that is sent to the Court.

Do you keep notes on my conversations with Partner Contact staff?

Yes, staff keep notes on each contact they make with you or when an attempt to contact you has been made.  These notes are kept separate from your partner/ex-partners notes and only you can access them.

What types of resources are available to me in the community?

For a list of resources in the community and safety tips, please visit our Violence Against Women resource list

For emergency resources see FST resources page

Learn about Family Service Toronto’s Partner Assault Response program

As a victim of a crime, what rights do I have?

As a victim of a crime, you have rights in Ontario.  Ontario’s Victims’ Bill of Rights establishes a set of principles to support victims of crime throughout the justice process. It requires that victims be treated with:

  • courtesy
  • compassion
  • respect for their personal dignity and privacy

Learn more about the principles that apply to the treatment of victims of crime.

Ontario’s Victims’ Bill of Rights also specifies that victims should have information about all the following:

  • services and remedies available to them
  • financial compensation that might assist them
  • the protection that is available to them to prevent unlawful intimidation
  • the progress of police investigations that relate to the crime
  • the charges laid with respect to the crime, and if no charges are laid the reasons why
  • procedures of the court and the victims’ role in the prosecution
  • dates and places of court proceedings, and the outcome of the proceedings including any appeals
  • any pre-trial arrangements made with the accused that relate to a plea entered at the trial
  • the release of an accused on bail
  • the sentence given to an accused, if convicted
  • a decision that the accused is unfit to stand trial or who was found not criminally responsible on account of mental disorder
  • their right to submit a victim impact statement
  • notice of any application for the offender’s release, and notice if the offender escapes

Here is the link for details on the Victim’s Bill of Rights

The federal government also has a Bill of Rights for Victims of Crime.  You can learn more about it at https://laws-lois.justice.gc.ca/eng/acts/c-23.7/page-1.html or you can read this fact sheet


Social Action ‘s work is focused on driving system-level change for more just and supportive communities at the local, provincial and national levels.

Poverty, marginalization and discrimination are at the root of the inequality that affects our communities. We work with diverse partners at the neighbourhood, city-wide, provincial and federal levels in coalitions and networks. We develop effective policy solutions, engage residents in leadership opportunities and provide public education to community residents, advocates, service providers and the general public.

Programs and Initiatives

Campaign 2000: End Child and Family Poverty in Canada.

Campaign 2000 is a national, non-partisan coalition of 120 national, provincial and community partner organizations working together to eradicate child and family poverty in Canada.

Family Service Toronto provides leadership and coordination for Campaign 2000: End Child and Family Poverty in Canada and Ontario Campaign 2000.

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Are you struggling to understand and cope with challenges in your personal or professional life? Family Service Toronto Counselling Services offers individual, family and couple counselling. 

Counselling may be able to help you. Counselling helps people (from all walks of life) explore options, find solutions, develop coping strategies, identify strengths, locate information, provide resources and promote healing, resiliency and self-empowerment. 

Our counsellors are trauma-informed and culturally sensitive and utilize a variety of approaches and tools to support people in their mental health journey. 

The length of service and frequency of sessions may vary; however, we offer time limited counselling sessions. You will work with your counsellor to develop goals and a timeline for accomplishing those goals. 

Appointments

To book an appointment call our service access line at: 416-595-9618

Fees

Fees are charged on a sliding scale based on household income and your family size. Fees are designed to be accessible for all income ranges for anyone living or working in the city of Toronto. Family Service Toronto is a non-profit social service agency and fees are required to supplement the funding that we receive for this service. 

Languages

Staff can provide service in English, French, Farsi, Hindi, Portuguese, Spanish and Urdu. Occasionally we may provide service in other languages. When you call for an appointment, please let us know about your language requirements at intake. 

FST-Counselling program offers the following services:

Benefits of Counselling

Counselling Services can help you with:

  • how to understand and manage a wide range of emotional difficulties 
  • communication with partners, children/youth, parents, and others 
  • developing constructive approaches to various challenges in life 
  • skills to manage stress, anxiety, and depression. 
  • developing more meaningful and useful community connections 
  • dealing with relationship conflicts 
  • adjusting to the immigration and refugee experience 
  • coping with trauma which may include sexual or physical abuse, neglect and violence and witnessing traumatic events. 

Counselling Services

At Family Service Toronto We offer single session consultations and time limited on-going counselling. For workshops and groups, please go to Workshops, Groups and Events  page. 

By talking about your experience in a safe and accepting environment we can help you with the following: 

  • overcoming symptoms of trauma which may include anxiety and/or depression. 
  • working through feelings of shame, betrayal, and anger 
  • developing your self-worth and self-esteem 
  • learning how to manage intense emotions. 
  • finding more satisfaction and enjoyment in life 
  • developing your skills at being an attentive and confident parent 
  • exploring and coping with sexual difficulties 
  • managing your interactions with the person(s) who caused the trauma. 
  • providing you with suggested readings and resource material 

Counselling services provided on an individual basis are goal-directed and time limited.  You and your counsellor will work together to define a plan of service and will regularly check in on progress.

Groups are offered on a variety of topics. For more information on these services contact at 416-595-9618 

Issues you may be facing

Books on Relationships

  • Nonviolent Communication: A Language of Life by Marshall B. Rosenberg
  • The 5 Love Languages by Gary D. Chapman
  • The Seven Principles for Making Marriage Work: A Practical Guide by John M. Gottman and Nan Silver
  • The Relationship Cure: A 5 Step Guide to Strengthen your Marriage, Family and Friendships by John Gottman
  • Hold Me Tight: Seven Conversations for a Lifetime of Love by Sue Johnson
  • The New Rules of Marriage by Terry Real
  • How to Improve Your Marriage without Talking About It by Patricia Love and Steven Stosny, PhD
  • Stop the Fight! An Illustrated Guide for Couples: How to Break Free from the 12 Most Common Arguments and Build a Relationship That Lasts by Michelle Brody PhD. See the book’s website and chapters at a glance.
  • Getting the Love You Want Workbook: The New Couples’ Study Guide by Harville Hendrix, PhD and Helen LaKelly Hunt, PhD
  • The Love Fix by Tara Fields

Books on Affairs

  • After the Affair: Healing the Pain and Rebuilding Trust When a Partner Has Been Unfaithful by Janis Abrahms Spring
  • How Can I Forgive You? The Courage to Forgive, the Freedom Not To by Janis A. Spring

Books regarding Sexual Intimacy

  • The Sex-Starved Marriage: Boosting Your Marriage Libido: A Couple’s Guide by Michele Weiner Davis
  • The Sex-Starved Wife: What to Do When He’s Lost Desire by Michele Weiner Davis

Books on Depression and Anxiety

  • The Mindful Way through Depression by Mark Williams, John Teasdale, Zindel V. Segal and Jon Kabt-Zinn – includes CD with mindfulness/relaxation guided exercises by author
  • The 10 Best Ever Depression Management Techniques by Margaret Wehrenberg
  • The Buddha’s Brain: The Practical Neuroscience of Happiness, Love & Wisdom by Rick Hanson
  • The 10 Best-Ever Anxiety Management Techniques by Margaret Wehrenberg
  • The Anxious Brain by Margaret Wehrenbnerg
  • Calming your Anxious Mind by Jeffry Brantley (Mindfulness approach with forward by Jon Kabit Zinn)

If I think my child has a developmental disability, but they are not yet diagnosed, can I still access Options services?

Children who have not yet been diagnosed are not eligible for service at Options. If you would like to learn more about receiving a diagnosis, you can contact the Options intake worker who will provide you with some ideas about how/where to get an assessment for your child.

Does the Options program provide funding?

Options does not provide funding or financial resources for clients.

If I am receiving this service, can I still receive other developmental services?

As a client of the Options Children program, you may still receive services from other agencies (such as day programs, respite services, housing, and employment services).

You can only receive case management/service navigation services from one agency.

Are there fees associated with the participation in the Options program?

Options is funded by the Ministry of Children, Community and Social Services, so there are no fees to access our services.

Does the Options program accept placement students?

To find information about student placements at Family Service Toronto, please explore the ‘Student Placements’ section of the Family Service Toronto website.

Does the Options program accept volunteers?

To find out about volunteering in the Options Children program, please explore the ‘Volunteer at FST’ section of the website.

If you are currently a client of the Options Children program and are interested in volunteering, please speak with your worker.

Growing Up Healthy Downtown (GUHD) is a partnership of eight multi-service community agencies. We deliver programs and services that focus on improving the health and well-being of young children, as well as offering support and new skills to their parents and or caregivers.

Guiding Principles:

  • Children First;
  • Strengthening and Supporting Families;
  • Equity and Accessibility;
  • Flexibility;
  • Partnerships and Collaboration; and
  • Community-based.

If you’re looking for a place to drop in with your kids for a couple of hours, make some new friends/connections or learn more and get involved in your community,  GUHD has something for you. Call Sophia Ali, GUHD Co-ordinator, at 416-595-9230 ext. 330 for more information.

GUHD receives funding from the Public Health Agency of Canada‘s Community Action Program for Children.

We are community focused and community driven. Download brochure.

We offer a variety of parenting and children’s programs including drop-ins, parent relief, early literacy, school readiness programs, and much more. See below for a list of programs offered.

The 519

519 Church Street
Toronto, Ont M4Y 2C9
Phone: 416-392-6874
Fax: 416-392-0519
Website: www.the519.org

Catchment area: Bloor Street to the North, Gerrard Street to the South; Parliament Street to the East and Bay Street to the West

Hours of operation:
Mon-Fri | 8:30am to 10:00pm
Sat | 9:00am to 5:00pm
Sun | 10:00pm to 5:00pm

The 519 programs:

  • Family Resource Program
    Drop-in program for caregivers and children 0-6 in their care.
  • Queer and Trans Family Drop In
    Monthly family resource program for Lesbian, Gay, Bisexual, Trans. parents/caregivers and their children aged 0-6.

Davenport-Perth Neighbourhood Community Health Centre (DPNCHC)

1900 Davenport Road
Toronto, Ont M6N 1B7
Phone: 416-656-8025
Fax: 416-656-1264
Website: http://dpnchc.com/

Hours of operation:
Mon-Thurs | 9:00am to 9:00 pm
Fri | 9:00am to 5:00pm

Catchment area: C N and CPR railway tracks to the West, Lavender Rd, Rogers Rd, Rosecliffe Av and St Clair Av W to the North,  Bathurst Avenue to the East and Bloor Street to the South.

DPNCHC programs

  • Early Drop In Program
    Drop-in program for parents/caregivers and children 0-6.
  • Ready to Learn
    School readiness program focused on children aged 3 to 4 years who will be entering kindergarten.
  • Parent/Child Education Groups (Mother Goose Program)
    Develops parent/child bonding and attachment based on oral rhymes and storytelling. Home language, culture and diversity of family structures are all included in program.
  • Parent Relief/Emergency Child Care
    Free, short-term supervised childcare offered to families with children aged 0-6 years when parents need respite.

Dixon Hall Neighbourhood Services (DHNS)

58 Sumach Street
Toronto, Ont M5A 3J7
Phone: 416-863-0499
Fax: 416-863-9981Website:
Website: www.dixonhall.org
Catchment area: Ontario Lake to the South, Broadview Avenue to the East,  Sherbourne Street to the West and Gerrard St. to the North

Hours of operation:
Mon-Thurs | 8:30am to 8:00pm
Fri | 8:30am to 4:30pm

DHNS programs

  • Tiny Tots
    Summer social recreational program for children that focuses on physical activity, nutrition, literacy, arts and crafts and exploration of Toronto.
  • Women’s Health Circle
    Program for women utilizing a holistic approach to health including non-traditional approaches to issues such as smoking cessation, safe sexual practices and physical wellness.
  • Parent Education and Support
    Program for parents focused on peer-based social supports and workshops on a wide range of topics.
  • Family Crisis Support
    Individual family support relating to the health and well-being of families with young children provided on an occasional, as needed basis.

Family Service Toronto (FST)

355 Church Street, Toronto, M5B 0B2
Phone: 416-595-9230
Fax: 416-595-0242
Website: www.familyservicetoronto.org

Hours of operation:
Mon – Fri | 9:00am to 5:00pm

University Settlement (US)

23 Grange Road
Toronto, Ont M5T 1C3
Phone: 416-598-3444
Fax: 416-598-4401
Website: http://www.universitysettlement.ca/
Catchment area: College Street to the North, Yonge St. to the East, Front St. to the South and Spadina Avenue to the West.

Hours of operation:
Mon – Fri  | 8:00am to 9:00pm
Sat | 9:00am to 5:00pm

US programs

  • Parent and Tot Swim
    Drop In swimming program for caregivers with children aged 6 months to 6 years.
  • Family Recreation Swim
    Fun and safe physical recreational activity for families with children of all ages.
  • Kids Posse
    Crafts, games, homework help, local field trips and a light dinner for children aged 3 to 12 years.
  • Grange Festival
    Family fun community festival in August that provides games, activities and entertainment.

Waterfront Neighbourhood Centre (WNC)

627 Queen’s Quay West
Toronto, Ont M5V 3G3
Phone: 416-392-1509
Fax: 416-392-1512
Website: http://waterfrontnc.ca/
Catchment area: Strachan Avenue to the West, Yonge Street to the East, Front Street to the North, Lake Ontario to the South.

Hours of operation:
Mon – Fri |  9:30am to 9:30 pm
Sat – Sun | 12:00pm to 5:00pm

WNC programs

  • Parent/Child Drop-In
    Drop-in program for caregivers and children 0-6 in their care.
  • School Readiness Program
    Program for children 3-5 years old that focuses on five developmental domains in accordance with the Early Development Instrument (EDI).
  • Babies Family Drop In
    Parent networking with other parents and caregivers. Focus on sensory and manipulative activities, Story Time and Circle Time.

West Neighbourhood House (West NH)

248 Ossington Avenue
Toronto, Ont M6J 3A2
Phone: 416-532-4828
Fax: 416-532-8739
Website: http://www.westnh.org/
Catchment area: Bloor Street to the North, Lake Ontario to the South; Bathurst Street to the East, Roncesvalles Avenue to the West.

Hours of operation:
Mon – Fri |  8:00am to 9:00pm
Sat | 9:00am to 5:00pm

West NH programs

  • Early Learning Program
    Pre-school children and their parents/caregivers are given the opportunity to enhance early reading, writing, math and creative skills in a welcoming environment as they engage in cognitive, fine motor, sensorial and social-emotional activities.
  • Indoor Playground
    Parents/caregivers with young children are offered a wide range of gross motor activities that promote physical activity.
  • Parent Workshops
    On a variety of topics determined by participants.
  • Parent Relief
    Program offers parents the opportunity to leave their children in the care of qualified staff for short periods of time so they can attend to other chores or responsibilities.

WoodGreen Community Services (WCS)

69 Pape Avenue
Toronto, Ont M4M 2V5
Phone: 416-469-5211
Fax: 416-463-6528
Website: www.woodgreen.org
Catchment area: Jarvis St. and Broadview Avenue to the West, Victoria Park Avenue to the East, Overlea Blvd and O’Connor Drive to the North and Lake Shore Blvd East to the South.

Hours of operation:
Mon – Fri | 8:30am to 6:30pm

WCS programs

  • Parent Education and Support
    Outreach, engagement and peer support for families with young children. Emphasis on raising awareness of community resources and assisting parents to make use of existing networks and services. Individual family support and referral are also provided as needed.
  • Extended Hours Program
    After hours child care is provided by qualified staff to parents/caregivers.

The Encyclopedia on Early Childhood Development: A free online encyclopedia which covers topics related to the development of  children, from conception to the age of five, and presents the most up-to-date scientific knowledge.

Best Start: Supports service providers across the province of Ontario working on health promotion initiatives to enhance the health of expectant and new parents, newborns and young children.

Canadian Partnership for Children’s Health and Environment: Fact sheets and resources re: children’s health and the environment.

Children and Youth with Disabilities -Toronto Central: A database of programs which provide supportive services for children and youth with disabilities.

Child Care Finder: Helps in finding child care in the City

City of Toronto

City of Toronto Festivals and Events

City of Toronto Parks, Gardens and Beaches

City Parent: City Parent is a regional parenting publication featuring parenting advice, trends, products and events.

Community Information Toronto: Information on programs and services in Toronto.

Health Canada

Kids Out and About: fantastic opportunities for fun, education, and cultural enrichment in our area

National Alliance for Children and Youth: A nonprofit umbrella organization which brings national organizations together in a collaborative network dedicated to enhancing the well-being of children and youth in Canada

Ontario Coalition for Better Childcare: The Ontario Coalition for Better Child Care (OCBCC) advocates for universally accessible, high quality, not-for-profit, early childhood education and  care in the province of Ontario.

Ontario Ministry of Education: Child and family programs including early years centres

Ontario Ministry of Health and Long Term Services: Health programs and services in Ontario

Parents Canada: Offers a variety of resources for parents.

Service Canada

Toronto Public Library

Zero to Three: a national, nonprofit organization that provides parents, professionals and policymakers the knowledge and know-how to nurture early development.

Call us at 416-595-9230 ext. 330 if you need help in finding specific information, program or service.

The Encyclopedia on Early Childhood Development: A free online encyclopedia which covers topics related to the development of  children, from conception to the age of five, and presents the most up-to-date scientific knowledge.

Best Start: Supports service providers across the province of Ontario working on health promotion initiatives to enhance the health of expectant and new parents, newborns and young children.

Canadian Partnership for Children’s Health and Environment: Fact sheets and resources re: children’s health and the environment.

Children and Youth with Disabilities -Toronto Central: A database of programs which provide supportive services for children and youth with disabilities.

Child Care Finder: Helps in finding child care in the City

City of Toronto

City of Toronto Festivals and Events

City of Toronto Parks, Gardens and Beaches

City Parent: City Parent is a regional parenting publication featuring parenting advice, trends, products and events.

Community Information Toronto: Information on programs and services in Toronto.

Health Canada

Kids Out and About: fantastic opportunities for fun, education, and cultural enrichment in our area

National Alliance for Children and Youth: A nonprofit umbrella organization which brings national organizations together in a collaborative network dedicated to enhancing the well-being of children and youth in Canada

Ontario Coalition for Better Childcare: The Ontario Coalition for Better Child Care (OCBCC) advocates for universally accessible, high quality, not-for-profit, early childhood education and  care in the province of Ontario.

Ontario Ministry of Education: Child and family programs including early years centres

Ontario Ministry of Health and Long Term Services: Health programs and services in Ontario

Parents Canada: Offers a variety of resources for parents.

Service Canada

Toronto Public Library

Zero to Three: a national, nonprofit organization that provides parents, professionals and policymakers the knowledge and know-how to nurture early development.

Call us at 416-595-9230 ext. 330 if you need help in finding specific information, program or service.

During your childhood, you may have experienced trauma; physical, sexual or emotional abuse; a war; a serious accident, or the death of a parent or other family member. Any of these things can be devastating to a child. But sometimes even years after the actual trauma occurred, many adults still find they are affected by what happened to them as children.

Family Service Toronto offers short-term skills building and short- to medium-term counselling in an individual or group format to those who have had these experiences.

Navigating the Adult Developmental Services System: Tips and Tools

Now that your adult child/sibling/student is registered with DSO, what services are available to them? When and how can those services be accessed? When should you call DSO and what can you ask for? How can caregivers keep a record of contact with various services and how can they get a break?

Workshop content

  • DSO process, procedures and assessments
  • Funded and non-funded services and supports
  • Scripts for contacting service providers
  • Tips to organize relevant information
  • Caregiver self-care

Resources:

Transitioning to Adult Developmental Services

As a caregiver to someone with a developmental disability, you’ve become familiar with services and supports for children, but what happens when that child turns 18? This workshop, facilitated by Kelly Casey of KC Professional Solutions, will guide you in your preparation for the transition to adult developmental services, including how to prepare, what to do and when, and how to begin planning for the future.

Workshop content

  • Key dates for applications and referrals
  • Connecting to DSO
  • Applying for ODSP
  • Transitioning from child to adult financial benefits
  • What to expect from adult developmental services
  • Introduction to future planning

Resources:

Planning for a Person in Crisis

As the caregiver of a person with a disability, you do everything you can to protect the well-being of the person you care for. Despite this, sometimes crises arise that require the involvement of additional supports in order to safely manage or resolve the situation.

Workshop content

  • Preparing for an unplanned hospital visit
  • What to do when aggression becomes unmanageable
  • Preparing for and responding to elopement
  • Scripts for contacting emergency services
  • Tips to enhance safety at home and in the community
  • Crisis services for children and adults

Resources:

Talking About Sexuality and Relationships

Content Summary: Many parents and caregivers of people with developmental disabilities recognize the importance of discussing sexuality and healthy relationships with the people they care for, but sometimes don’t know how. This workshop will empower you with the information you need to meaningfully educate the person you care for.

Workshop content

  • Healthy relationships
  • Boundaries
  • Safety
  • Bullying
  • Consent
  • Physical development
  • Opening lines of communication

Resources:

Caregiver Workshop – Using Technology Effectively

As a result of COVID-19, many services have moved online and offices have temporarily closed, creating a greater reliance on technology to access services and supports. If you are a caregiver of a person with a disability who is finds using technology confusing and overwhelming, this workshop is for you!

Workshop content

How to use Zoom effectively:

  • Merging phone calls
  • Submitting SSAH/ Passport invoices via email
  • Using your phone to scan and send documents
  • Creating a fillable PDF file
  • Translating web pages
  • Text to speech
  • Solving your technology problems

This workshop is offered by Family Service Toronto at no cost. It is funded by United Way of Greater Toronto and the Government of Canada.

Download the presentation (pdf)

Planning for a Caregiver in Crisis

Are you the primary caregiver for someone with a disability? Do you have a plan in case something happens and you’re not able to provide care? While everyone hopes this moment will never come, preparing an emergency plan will give you peace of mind that the person you care for will be safe.

Workshop content

  • Developing a caregiver emergency plan
  • Creating a profile of the person you care for
  • Identifying emergency contacts and supports

Resources:

Woman abuse is defined as the intent by a man to intimidate and control his female partner, either by threat or by physical force on her person, her children, her pets or her property. The purpose of abuse is to induce fear and gain control. Underlying all abuse is a power imbalance between offender and victim.

Are you in danger?

If you are in crisis now, please call one of the following lines:

If you are in danger now call 911.

Assaulted Women’s Helpline
416-863-0511

Info & Resource Line:
211 – someone will direct you

How much do you know?

FST-VAW Early Warning Signs quiz is a simple way for girls and women of all ages and abilities to determine if they are in an unhealthy or dangerous relationship. The content of the questions were informed by women who were in abusive relationship and what they said they experienced with their partners. Read or take the Early Warning Signs quiz, or download/print Early Warning Signs brochure.

To learn more about abuse please read VAW – Issues you may be facing

What is person-directed planning?

Person-directed planning helps you think about the life you want and your future.

With the help of a facilitator, it is a process which:

  • Is directed by you
  • Supports you to make a plan for the best possible quality of life where you live,
  • Work and spend time
  • Identifies and strengthens your personal support network
  • Supports you to be involved in your community
  • Helps you develop goals and determines who will help you reach your goals
  • Identifies all informal and formal supports and services needed

How can person-directed planning help me?

Planning can help direct your life the way you want. Planning can help you figure out how to share your strengths and talents, and how to find new opportunities. It’s good to be clear about what you want to do, how to do it, and the support you need to create the future you want.

Where can I go to access person-directed planning for adults

18 years of age and older

Developmental Services Ontario Toronto Region (DSOTR)
Tel: 1-855-DS-ADULT or 1-855-372-3858
Tt y: 416-925-0295
Fax: 416-925-3402
Email: [email protected]

For children and youth up to age 18

Community Living Toronto
Tel: 647- 426 -3220

Family Service Toronto
Tel: 416-971-6326 ext. 236

For youth between 14-18 years of age

Corbrook
Tel: 416-245-5565 ext. 222

How can I prepare for my plan?

To get ready for a plan, think about whom you want to invite and what goals and dreams you want to talk about.

What different ways is planning done?

There are many tools planners use. All are flexible based on what you like and how
you communicate. The tools are not just another way to create a service plan, but are a different way of thinking about how to do what you want and reach your goals. Often your planning facilitator will meet with you before your planning meeting to talk about the tools and find what works best for you.

How often do I meet with my group to go over my plan?

In the beginning you may meet more often, but the number of meetings depends on the progress towards your goals and how often you want to meet. There may also be meetings with just your planning facilitator in addition to meetings with your group.

What is a network?

A network is a group of people who meet regularly to help you to reach your goals or personal vision. Usually friends, family members, co-workers, neighbours, and sometimes service providers are part of a network. Most of the people in a network are not paid; they are there because they care about you and have agreed to work together to support you in making your life better.

How can a network help me carry out my plan?

  • Support you with what you want to say
  • Bring ideas and help in planning for the future you want
  • Help you make decisions
  • Use their personal networks to make connections in your community
  • Give support
  • Spend time with you
  • Advocate on your behalf
  • Provide friendship
  • Celebrate together

How can I get help to build a network over the long-term?

Networks can happen at any stage in a person’s life but often form during periods of change or transition, such as starting high school, leaving school, moving out of the family home or looking for work. A planning facilitator can help you to create a network. As you become more involved in your community working on your goals, you may meet people who might become part of your network.

Our Generous Donors

Every donation to Family Service Toronto has a lasting and positive impact. All efforts have been made to ensure that donors who gave between Apr. 1, 2016 and Mar. 31, 2017 are listed correctly. We invite you to contact us with any concerns or questions.

Changemakers ($10,000 +)

Ontario Secondary School Teachers’ Federation
Sisters of St. Joseph of Toronto
Congregation of Notre Dame-Visitation Province
Nan Brown
Canadian Union of Public Employees
Ontario Teachers’ Federation
Randy Heaton
Sisters of Providence of St. Vincent de Paul
Boiler Inspection & Insurance Co. of Canada
UNIFOR
Ursuline Religious of The Diocese of London Ont.

Beacons of Change ($250-$999)

Vincent Thomson
University of Toronto
Hugh Crosthwait
Anonymous
Jonas Giesen
Registered Nurses’ Association of Ontario
Sisters of St. Joseph of Sault Ste. Marie
Joseph A. Iannuzzi
Janet Murphy
Norman E. Kraftchuk
Dan Stapleton
Children’s Aid Society of Toronto
Centre De Benevolat De La Peninsule Acadienne
CUPE Local 2316
PACE Consulting
Rony Alexander

Participants in Change (up to $249)

Gary Thibert
Donna Schaffer Lero
Eileen Lewis
Elizabeth J. Shields
Grascan Construction
Kathy Glazier
Keri Gammon
Laurel Rothman
Marian Hebb
Pawan Keer
Margo David
Al Pearlstein
Andrew A. Cruikshank
Cheryl Hamilton
Community Development Halton
Deer Park United Church
Dr. Carol Joann Edward
Edward & Grace McFarlane
Helen Saravanamuttoo
Julie Bulmash
Maria Christina Conlon
Mary Ann Schwartz
Mary Lewis
Michael Goldberg
Nancy Barker
Rodney R. Branch
Serge Dignard
Sidney & Victoria Frankel
Tom Engelhart
Toronto Rape Crisis Centre
Blake Koehler
David Lewis Stein
Douglas Gregory
Erna Paris
Jane Martin
Margaret Manning
Marty Gross
Nathan H. Gilbert
North Bay and District Labour Council
Anita Tyler
Melanie Cheskes
Anonymous
Celia Denov
Henry Barkin
Linda Woods
Bernard Gurian
Jill Solnicki
Anonymous (x4)
Paypal Charitable Giving Fund
Ruth Budd
Anonymous

Seniors Community Connections (previously known as Illahee Community Connections) is a program for seniors’ groups within five cultural and linguistic communities: Iranian, Afghan, Somali and Spanish-speaking. Seniors from these communities meet in several locations in Toronto, and Family Service provides:

  • workshops on topics relevant to seniors, such as stress management, elder abuse, healthy living, volunteering, and financial matters.
  • outings to places of interest, such as the Aga Khan Museum, the ROM, and Niagara Falls
  • peer support groups where seniors can meet and share their ideas and stories, give and receive support to each other and share resources.
  • diverse events where seniors come to learn and engage with others.

For more information please call:

  • Megan Hart, Manager Community Engagement 416-595-9230 x 332
  • Rodrigo Briones (Spanish-speaking seniors) 416-216-8460
  • Maryan Ali (Somali) 416-585-2044
  • Mehrangiz Pournaseh (Iranian seniors) 647-960-0351
  • Rabila Attai (Afghan seniors) 416-586-9780 ext 427

The Latino Hispanic Community Engagement Program

The Latino Hispanic Community Engagement Program bring to you pertinent, relevant, and accurate information necessary in the reality of Toronto, Ontario and Canada.

Program activities:

For more information call Rodrigo Briones, Latino Hispanic Community Facilitator, at 416-755-5565 ext. 438 to participate in the virtual groups.

Family Service Toronto (FST) helps people face a wide variety of life challenges.  For more than 100 years we have been assisting families and individuals through counselling, community development, advocacy and public education programs.  We also work with a range of partners to build a vibrant community social services sector. Family Service Toronto is a proud United Way member organization.  Our services are available to everyone who lives or works in Toronto.

FST offers competitive salaries and benefits.

Application Process

Please check current positions available on the job opportunities page.

Each job has its own requirements and application deadline.

FST practices are barrier free and support inclusivity and community development. We are committed to developing a service team that reflects the diversity of the population who live and work in the City of Toronto. FST is a perfume-free and low-scent environment.

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Access and Equity policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance by sending an email to [email protected].

Volunteer at FST

Family Service Toronto (FST) was founded by volunteers in 1914 and to this day recognizes volunteers as essential to the organization’s ability to achieve its goals and objectives. Volunteers play a vital role at supporting programs, services and administration throughout the organization.

FST practices are barrier free and support inclusivity and community development. We are committed to developing a service team that reflects the diversity of the population who live and work in the City of Toronto.

FST strives to provide community members with meaningful volunteer placements that develop their interests, and provide them with opportunities to grow and develop, and make meaningful contributions.

We are proud of the dedication of our Volunteers, who bring compassion, caring and commitment to support our work.

We welcome you to join our family of volunteers!

Steps to volunteering at FST

  1. Select a volunteer opportunity from our current Volunteer Opportunities.
    Please look at the details for any of the current roles below and apply to the one(s) that match your interests, qualifications and availability.
  2. Apply for a position through the volunteer form provided.
  3. Commit to the time frame outlined in the volunteer posting.
  4. Agree to sign all Family Service Toronto registration documents, including Police Reference Check/Vulnerable Sector Search waivers as outlined in the volunteer posting.
  5. Agree to submit qualifications as outlined in the volunteer posting.
  6. Agree to abide by all Family Service Toronto policies and procedures.
  7. Submit references if requested.

FST’s process for screening volunteer applicants

  1. Review the prospective volunteer’s application form and resume (if applicable).
  2. Interview the prospective volunteer to determine if there is a match between the individual, the organization and the position.
  3. Check references.
  4. Process the applicant’s Police Reference Check/Vulnerable Sector Search as outlined in the volunteer posting.
  5. Notify the applicant when the process is completed.

Additional information

A probationary period is required for some volunteer roles.

If you are a university or community college student looking for a practicum placement please contact the Student Placement Coordinator by e-mail at [email protected].

Family Service Toronto is committed to providing meaningful learning opportunities to students enrolled in a wide range of programs, particularly in the field of social work. Past FST students have consistently given high ratings to our placements and say they would recommend FST to other students – read the Summary of the 2017-18 Student Satisfaction Survey.

This application process is not for students who wish to volunteer on their own time, or for students looking for paid work. For jobs/volunteering opportunities check our volunteers and/or jobs sections. Please see the List of Academic Programs for examples of student placements that we have hosted in the past. Unless otherwise specified, all placements are unpaid.

Student Eligibility requirements:

  • The student must be enrolled in a college or university program that requires them to complete a certain number of hours in their field of study in order to graduate.
  • The student’s academic institution must be registered and in good standing with the Ontario Ministry of Training, Colleges, and Universities or their appropriate regional governing body.
  • For those seeking education in a regulated field, the student’s degree or diploma program must be recognized by an appropriate regulatory body. Recognition can be through:
    • Program accreditation, where it is a standard in the field (e.g. Social Work, Nursing)
    • Eligibility for certification with the appropriate professional body (e.g. Counselling, Child and Youth Workers, Addictions and Mental Health Workers)
    • Approval by the appropriate professional body (e.g. Social Service Workers)

To see if your school and program meets these requirements, please see the list of Program Requirements for FST Student Placements.

If you are not sure whether you are eligible or have any specific questions about the Student Placement program, please contact us by e-mail at [email protected].

Positions available

Student practicum positions will be posted periodically as they become available. If you do not see the type of placement you are looking for, please check this page regularly to see new student placement postings.

Eligible requirements will vary placement to placement, so please read the posted position descriptions carefully to ensure that you meet the requirements before you apply.

FST practices are barrier free and support inclusivity and community development. We are committed to developing a service team that reflects the diversity of the population who live and work in the City of Toronto. FST is a perfume-free and low-scent environment.

Current positions:

Student Counsellor – Violence Against Women Program – Spring 2024

Student Counsellor – David Kelley Services

Student Counsellor – Seniors and Caregivers Support Service (SCSS) – Spanish-Speaking (1 position) – Fall/Winter 2024-2024

Application process

After you ensured that you are eligible to apply:

  • Review the positions available and apply to one specific position using the student placement application form. Once submitted, you will receive an automatically generated email confirming receipt of the application. Please check your junk/spam mail folder if you did not receive a confirmation in your Inbox.
  • It may take several weeks to be contacted for an interview, depending on the number of applications received. Please note that due to the large volume of applications, we are able to contact only those candidates who are selected for an interview.

An FST Member is:

  • Any person who has requested and been granted a membership
  • Any person who is an FST lifetime member
  • Any person who has received honorary membership in the past year.

Family Service Toronto (FST) is a membership organization that has served Toronto’s communities for almost 100 years. Membership in FST is open to all individuals who believe in and support the work of our agency.

All members are voting members. The term of membership will be one year and there will be no membership fee.

We invite you to become a member of Family Service Toronto and join a team that is committed to improving the lives of thousands of Torontonians who are going through difficult life situations. Together we can open the doors for positive life changes and help create healthier, more prosperous, inclusive communities and families in Toronto.

We will keep you informed about how we make a difference in the lives of our fellow citizens by sending you a link to our Annual Report and invitations to FST events if you choose to receive them. You will also have the opportunity to plan for the future of FST and vote at our Annual General Meetings.

Your membership will support vital community programs – Changing Lives, Family Violence, Community Action, Options and Social Reform – but most importantly, you’ll derive satisfaction from knowing that you’re doing something towards helping thousands of people find effective solutions at a turning point in their lives.

There are three ways you can join FST today:

  1. Online membership form
  2. Download our membership application form, print it out and fill in your information. Mail your application to: Anne Dragone, Family Service Toronto, 202 – 128A Sterling Rd., M6R 2B7, or, fax your application at: 416.595.0242
  3. Phone Anne Dragone at 416.595.9230 ext. 236 and she will take your membership details over the phone.

Thank you for your interest and support!

FST Historical Records – City of Toronto Archives

In 2014, Family Service Toronto marked 100 years as one of the city’s oldest and most vital social service organizations.
FST started as the Neighbourhood Workers Association (NWA) in 1914 when a group of volunteers came together to address the growing levels of poverty faced by many families in the city. See our Celebrating a Century in the City centennial video.

In 1962, NWA changed its name to “Family Service Association of Metropolitan Toronto”. In 2008, the name changed again to Family Service Toronto.
Originally, NWA served as an umbrella organization, bringing together churches and other charitable organizations to co-ordinate the provision of relief to families in need.

The association was instrumental in organizing relief during the influenza epidemic in 1918 and the Great Depression during the 1930s. NWA’s constitution charged the agency with the responsibility to acquire “information regarding the social needs of the community” and promote “the means to meet those needs.”

Today, provides more counselling and community building services than relief, but we are still here for Toronto’s most vulnerable citizens. While our organizational structure and nature of our work has evolved over time, our core values haven’t.

Single Session Walk-in Counselling

Single-session counselling can provide you with the emotional support, feedback and ideas on how to make positive changes in your life. You may also receive referral information to other community supports and resources, websites, apps, books, articles or groups. Each counselling session is treated like a separate counselling experience. The counselling session is 50 minutes and is open to all persons 18 years of age and older.  

Single sessions are offered: 

In-person: As of April 11th, 2024, Family Service Toronto offers in-person single sessions at the Church Street location (3rd Floor, 355 Church St., Toronto, ON M5B 1Z8) from 3:00pm to 7:00pm weekly on Thursdays. Registration begins at 2:00pm and ends at  5:30pm. 

Virtual: Our counsellors offer a single telephone or video-counselling session. Community members are invited to access our virtual counselling program on Mondays, Wednesdays, and Fridays from 9 a.m. to 5 p.m. by calling our Service Access Unit at 416-595-9618. As available, an appointment time will be booked for you with a counsellor on that day between 11:00 a.m. and 5:00pm. 

All Single Session Walk-in Counselling sessions, whether virtual or in-person, are provided free of charge.

Note:  Any callers who may need crisis support will be directed to the appropriate service. The service will be closed on weekends and statutory holidays. 

Download flyer

Who can come?

The FST single-session counselling service is appropriate for adult individuals, couples, and families ages 18 and above. People come to the single session walk-in wanting help with a variety of issues that may include but are not limited to anxiety; depression; social isolation; interpersonal conflict; personal stress; trauma; relationship issues; parenting concerns; general emotional upset; coping with abuse. 

May I request a certain counsellor?

Due to the nature of the single-session model one cannot request a particular counsellor. We cannot guarantee that you will see the same counsellor if you return to the single session walk-in. Single-session counselling is not the same as on-going counselling where you see the same counsellor on a regular basis.

Can a single-session counselling really help?

There is a growing amount of research that shows that single-session counselling has a positive impact for many people because they get the help they want when they most need it.  Single-session counselling has been proven to decrease emotional distress in the short-term and may have positive long-term impact as well. Some people only need one or two counselling sessions to significantly improve their emotional well-being. Single-session counselling can help a person enhance their personal insight, access their healthy emotional resources, and develop useful coping strategies.  The single session can help people develop helpful coping skills which may assist in the wait for more long-term services.  The counsellor works collaboratively with each person to co-create a plan for support.  With very few accessible counselling resources in the City of Toronto, the walk-in single-session counselling service is a valuable service for those who want the help now.

Who are the counsellors and what is their training?

All counsellors are registered psychotherapists or social workers.

What will happen when I arrive at the Church Street location for the Thursday single-session walk-in?

Upon arriving  a receptionist will give you some paperwork that includes a one-page client information form, a brief questionnaire, and a service agreement. You will also be asked to read some information about your rights as a client and the Family Service Toronto privacy statement.

What language options are offered for counselling sessions?

While Single Session Walk-in Counselling is always available in English, many of the counsellors on the team speak other languages. If you require counselling in a specific language, please contact the Service Access Unit, who will advise you as to whether we have a counsellor who speaks that language and when that counsellor may be available.   

What is the single-session questionnaire?

The questionnaire is to help people focus their thoughts on a single issue that is of most concern to them at the time they are at the session.  Some of the questions are:

  • What concern brought you here today?
  • What would be important for us to know about the background of this concern?
  • What would be one thing that would make you feel that things will get better?
  • What things have you tried in coping with this concern?
  • What made you decide to seek counselling support now?
  • Have you ever had counselling support in the past?

How long will I need to wait before being seen for in-person single-sessions?

Registration for the in-person single-session begins at 2 pm for first and second-time clients. Wait time is based on the volume of clients. Our last appointment starts at 6 pm. Please be aware that due to capacity issues, it may not be possible to see all people who come to the in-person single-session on a given day.

Is childcare/child-minding provided?

Family Service Toronto is not able to provide child-care/child minding services during the session.  If you have young children who require supervision, please ensure that you make arrangements for their care before you come to the walk-in.  Children are not allowed to attend counselling sessions with their parents/guardians due to the sensitive nature of the sessions that are held. This includes babies.

What if I don’t want anyone to know that I accessed the Single-session Service?

Counselling at Family Service Toronto is strictly CONFIDENTIAL. The limitations to confidentiality include (1) If there is a safety or abuse concern about a minor (16 years old or under); (2) If client indicates that s/he may be an immediate physical threat to her/himself or another; (3) If the counsellor is subpoenaed by the court.

Can I return to the single-session service for more than 3 sessions?

People who have had three single-session consultations within a 12-month period can only register for the in-person sessions at 5:30 pm on Thursdays and they will be offered the last time slot only if capacity allows.

For the virtual single session: If you have had 3 sessions within a 12-month period, you may request a session, however you will be placed on standby, and priority will be given to clients who have not previously accessed the service.

  • This field is for validation purposes and should be left unchanged.

David Kelley Services (DKS) Program is named after the late David Kelley, one of the founders of the Toronto Counselling Centre for Lesbians and Gays (TCCLG). The program was established in 1996 after TCCLG merged with Family Service Toronto.

We are committed to trauma-informed, anti-oppression practices to help empower LGBTQ+ individuals, couples and families, as well as people living with, affected by or concerned about HIV/AIDS, and to enhance participation in their communities and in the broader society.

For more information about DKS, contact Service Access Unit at t. 416-595-9618 | [email protected]

FST Pride 2023 Statement

For many within the 2SLGBTQQIA+ community, the word Pride is often first encountered as a sin. The fight for Queer liberation led by Trans, gender non-conforming individuals, sex workers, drag queens/kings, queer youth, lesbians, gay men, Black, and Indigenous communities has allowed us to recognize and celebrate that Pride is a virtue.

During Pride we come together to honour this legacy and the continued fight for liberation and self-determination for all who continue to face racism, sexism, classism, ableism, xenophobia, transphobia, homophobia, ageism, in addition to all other forms of oppression and subsequent violence rooted in colonialism, White supremacy, neoliberalism and capitalism.

We acknowledge that Black and Indigenous people have been instrumental in the effort towards Queer liberation, and we must continue to uplift their voices.  To truly deconstruct white supremacist structures and systems of oppression, we must fully implement the United Nations Declaration on the Rights of Indigenous Peoples and swiftly implement the Calls to Justice from the National Inquiry into Missing and Murdered Indigenous Women and Girls and the Calls to Action from Canada’s Truth and Reconciliation Commission.

As an agency, we are committed to upholding our values of celebrating diversity, pursuing equity and practising inclusion. We continue to ground our understanding of poverty, marginalization, discrimination and oppression in the lived experience of people and communities.

Join us June 8 from 4 to 7 p.m. at 355 Church Street for a drop-in, collaborative art making event about the theme of queer existence and resistance. Come together with members of the community and allies to celebrate the unique and diverse identities of the 2SLGBTQQIA+ community. No registration required. Download flyers

HIV/AIDS Community Counselling Program

The David Kelley HIV/AIDS Counselling Program provides professional counselling and support services to people living with or affected by HIV/AIDS. Our services include goal-focused short to medium-term professional counselling to individuals, couples and families on issues such as loss, relationships, self-esteem, planning for healthy living, changing health status, and self-care.

We offer support groups as needed; referrals to other support services (financial, housing, treatment information, home care, etc.); advocacy on behalf of our clients.

For appointments, please contact the Service Access Unit at: 416.595.9618; [email protected]

Lesbian, Gay, Bisexual, Trans, Queer (LGBTQ+) Counselling Program

The David Kelley Lesbian, Gay, Bisexual, Trans, Queer (LGBTQ+) Counselling Program provides professional, short-term, individual, couple and family counselling to people who identify as lesbian, gay, bisexual, trans or queer.

Our counselling helps people who are facing a broad range of issues such as coming out, sexual orientation and gender identity, isolation, discrimination, relationship issues, parenting, transitioning, self-esteem and violence. We recognize the diversity that exists within the community of people who identify as LGBTQ+. While everyone who identifies as LGBTQ+ experiences discrimination based on sexual orientation, many LGBTQ+ individuals face other forms of discrimination as well; sometimes from within the community itself. This is particular true for trans and two spirited people. Our programs/services reflect awareness that additional factors such as race, class, age and ability influence the way that individuals experience their sexual orientation and gender identity.

2STNB+ Connect Peer Support Group

David Kelley Services program offers 2STNB+ Connect – a virtual peer support group which welcomes youth (age 16-29) across the gender identity spectrum to meet and connect with others in their community, explore their identities, and create meaningful relationships. The group provides a friendly and non-judgemental space for 2STNB+ youth at all different stages on their gender journey to socialize and discuss a wide range of issues; from social and medical transition, to family, to school, as well as to share interests.

Groups are ongoing on a bi-weekly basis. For group information and registration go to Family Service Toronto Workshops, Groups and Events page.

Partner Assault Response (PAR) services for court

The David Kelley program also provides Partner Assault Response (PAR) services for court- and probation-mandated individuals charged with assault to a same-sex partner. This service has been adapted to address the specific needs of the LGBTQ+ communities. It is offered in collaboration with Family Service Toronto’s Next Steps / Partner Abuse Response Program. Service is arranged through referral to Service Access Unit by probation or by the courts through the Woman Abuse Council of Toronto.

Counselling for Male Survivors of Sexual Abuse

David Kelley offers counselling for male survivors of sexual abuse (age 16+) who seek support to deal with the impact of unwanted sexual experiences, whether recent or from years ago. 

Our current workshops and groups are available on Workshops, Groups and Events page, David Kelley Services section.

About Person-Directed Planning

Person-directed planning assists persons with developmental disabilities to create a meaningful life in their community by identifying their life goals and finding community connections, services and/or supports with the help of their families and/or significant others of their choice.

For more information to access funded planning for adults 18 years and older, read Person Directed Planning for Adults (18 years and over) brochure.

For more information to access funded plans for children and youth under 18 years, read Person Directed Planning for Children and Youth brochure.

Accessibility Advisory Workgroup

Family Service Toronto is starting an Accessibility Advisory Workgroup. We are looking for FST clients who would like to share their experiences and help make recommendations to improve access to services here at Family Service Toronto. Learn more about how you can support us.

If you have questions about Person-Directed Planning, contact Mansoora Qazi: [email protected] 416-971-6326 ext. 236

Person-directed planning helps a person with a developmental disability find the tools they need to live their dreams and to achieve their potential.

It can help people with developmental disabilities to:

  • define a vision of their future life
  • identify their strengths and gifts
  • set goals and make choices
  • find ways to participate in their communities
  • locate people who can help them achieve their dreams.

Fundamental Elements of Person-Directed Planning:

  1. Person-Directed
    • Person generated, directed and owned
    • Built on individual strengths, gifts, dreams and aspirations
    • Supports are tailored and relevant to the individual’s choices
  2. On-going Process
    • Is a flexible, open-ended and on-going process which enhances the individual’s quality of life over the long term
  3. Individual Rights
    • Recognizes and respects individual rights, entitlements and responsibilities
  4. Diversity
    • Promotes dignity
    • Honours individuality, culture, and beliefs
  5. Relationships
    • Fosters meaningful and lasting relationships with family, friends and community members
    • Values and strengthens involvement of a personal support network
  6. Inclusion
    • Facilitates participation in and contribution to community life

COMPASS

In the Toronto Region, seven agencies funded by the Ministry of Children, Community and Social Services (MCCSS) have been working collaboratively to provide support in the development and implementation of person-directed plans since 2009. COMPASS works together to ensure the values and principles of PDP are upheld, to increase planning capacity in the community, and to promote ongoing innovation and creativity.

The seven agencies are:

What is person-directed planning?

Person-directed planning helps you think about the life you want and your future.

With the help of a facilitator, it is a process which:

  • Is directed by you
  • Supports you to make a plan for the best possible quality of life where you live,
  • Work and spend time
  • Identifies and strengthens your personal support network
  • Supports you to be involved in your community
  • Helps you develop goals and determines who will help you reach your goals
  • Identifies all informal and formal supports and services needed

How can person-directed planning help me?

Planning can help direct your life the way you want. Planning can help you figure out how to share your strengths and talents, and how to find new opportunities. It’s good to be clear about what you want to do, how to do it, and the support you need to create the future you want.

Where can I go to access person-directed planning for adults

18 years of age and older

Developmental Services Ontario Toronto Region (DSOTR)
Tel: 1-855-DS-ADULT or 1-855-372-3858
Tt y: 416-925-0295
Fax: 416-925-3402
Email: [email protected]

For children and youth up to age 18

Community Living Toronto
Tel: 647- 426 -3220

Family Service Toronto
Tel: 416-971-6326 ext. 236

For youth between 14-18 years of age

Corbrook
Tel: 416-245-5565 ext. 222

How can I prepare for my plan?

To get ready for a plan, think about whom you want to invite and what goals and dreams you want to talk about.

What different ways is planning done?

There are many tools planners use. All are flexible based on what you like and how
you communicate. The tools are not just another way to create a service plan, but are a different way of thinking about how to do what you want and reach your goals. Often your planning facilitator will meet with you before your planning meeting to talk about the tools and find what works best for you.

How often do I meet with my group to go over my plan?

In the beginning you may meet more often, but the number of meetings depends on the progress towards your goals and how often you want to meet. There may also be meetings with just your planning facilitator in addition to meetings with your group.

What is a network?

A network is a group of people who meet regularly to help you to reach your goals or personal vision. Usually friends, family members, co-workers, neighbours, and sometimes service providers are part of a network. Most of the people in a network are not paid; they are there because they care about you and have agreed to work together to support you in making your life better.

How can a network help me carry out my plan?

  • Support you with what you want to say
  • Bring ideas and help in planning for the future you want
  • Help you make decisions
  • Use their personal networks to make connections in your community
  • Give support
  • Spend time with you
  • Advocate on your behalf
  • Provide friendship
  • Celebrate together

How can I get help to build a network over the long-term?

Networks can happen at any stage in a person’s life but often form during periods of change or transition, such as starting high school, leaving school, moving out of the family home or looking for work. A planning facilitator can help you to create a network. As you become more involved in your community working on your goals, you may meet people who might become part of your network.

We do not have any workshops for the public at this time.

David Kelley Services recognizes that coming out is a very complex and unique process that differs for everyone, and offers counselling support for LGBTQ+ individuals, couples, and families who are navigating this process.

Coming out refers to the process of recognizing, sharing, and disclosing one’s sexual orientation and/or gender identity with others. For some, coming out is an important experience. Others may not even feel the need to come out at all. Ultimately, the decision rests with you – only you can choose whether or not you disclose your sexuality and/or gender identity to others.

Our current workshops and groups are available on Workshops, Groups and Events page, David Kelley Services section.

We do not have any workshops for the public at this time.

Directions to FST Sterling Office:

There are several ways to reach our new location by TTC:

Streetcars: 506 and 505

Both the eastbound and westbound 506 CARLTON/COLLEGE and 505 DUNDAS streetcars stop at Sterling Road where you walk North about three minutes to our office.

Subway: Line 2
Get off at DUNDAS WEST SUBWAY STATION and then:

  • take the 505 Dundas eastbound streetcar and get off at the STERLING ROAD stop; or
  • take the 168 SYMINGTON bus and get off at the first stop on SYMINGTON AVENUE. Walk South on SYMINGTON, go right at BLOOR ST WEST, turn left at STERLING ROAD and walk about five minutes until you reach our office; or
  • walk South on DUNDAS, go left on BLOOR and then walk South on the RAILWAY PATH for 5 minutes until you reach the back entrance of the 128A Sterling parking lot (stairs to the path are just after the GO Train bridge).  See map below.

You can also call the TTC at 416-393-INFO (4636) for directions.

If you drive a vehicle, limited visitor parking is available and it requires QR code scanning at FST Reception. If you come by bike, there are bike racks available near the building entrance.

The building is wheelchair accessible.

Two large meeting rooms (capacity up to 60 people) are available at our downtown, 355 Church Street, location during weekdays for a full or half day or by the hour. Rental includes use of a fully equipped kitchen.

Warden and Sterling Rooms
Capacity up to 60
Full Day (5 hrs +) – $350
Half Day (4 hrs or less) – $200
Hourly – $75

The state-of-the-art rooms are equipped with WiFi, teleconference unit, projection/screens(ceiling mounted) and ceiling audio speakers.

For more information or for booking please contact:
Silvia Volpentesta
Manager, Special Projects
Technology, Communications & Facilities
T:  416.595.9230  x 246
E:  [email protected]

Download 355 Church St. Rental Application.

Room Rental Survey

Your feedback and comments about your rental experience are appreciated. Please take a few short moments to complete our online survey.

Family Service Toronto has room rentals available for meetings, workshops, conferences or special events at easy-to-access locations downtown  (355 Church St.) and in the city’s west-end (128A Sterling Road).

Rooms may be booked for a full day, (8 hours) or half day (4 hours), or by the hour, Monday through Friday. Access to FST buildings is 9 a.m to 5.30 p.m. All rooms are fully accessible and equipped with WiFi, digital projection, screens, speakers, tables, chairs, flip charts and include access to a non-commercial kitchen with fridge, dishwasher, microwave and oven.

For more information or for booking please contact:

Silvia Volpentesta
Manager, Special Projects
Technology, Communications & Facilities
T:  416.595.9230  x 246
E:  [email protected]

Conditions of Use

  • When using our space:
  • Users are responsible for their own room set-up and clean-up. This includes clearing all table and counter surfaces and washing dishware or glassware used during the meeting/event. A $50 fee will be charged for failure to leave room(s) in a clean condition.
  • Designated FST staff will provide orientation and guidance on how to use our furniture for set-up and take-down.  At the end of the meeting/event, tables and chairs must be returned to the layout described on the floorplan. Floorplans are posted in each room. Designated FST staff are available to answer questions during regular business hours.
  • Users agree to pay for any damages caused to FST property or equipment as a result of misuse or negligence.
  • Taping items to walls or windows or putting beverages or food on floors or window ledges is not allowed.  FST reserves the right to charge for damage caused by spills, tape or other adhesives.
  • Volume levels of sound equipment must be reasonable.
  • FST is not responsible for personal equipment or items left unattended.
  • Users assume responsibility for the conduct of their meeting/event attendees.
  • Rooms must be vacated according to the terms of the rental agreement. Additional charges will apply at the rate of $50 per hour if the meeting/event exceeds the end time stipulated in the rental agreement.
  • Smoking on FST property is not allowed.
  • Maximum room occupancy must be observed.
  • FST reserves the right to access rooms in the event of an emergency.

Payment

Payment must be received in advance of the date(s) booked. Make cheque payable to Family Service Toronto and mail to 355 Church Street, Toronto, ON M5B 0B2. Credit card payments are accepted.

Cancellation

There will be no refund unless written notice of cancellation is received seven business days prior to the date(s) booked.  For cancellations with less than seven days notice, a refund will be issued and will include an administration fee of $30.

Parking

Please use public parking or street parking for vehicles. FST doesn’t provide reserved parking. Bike parking is available at street level. Bikes are not permitted inside our buildings.

Indemnification

By renting our rooms you agree to release, hold harmless, and indemnify Family Service Toronto from any and all liability, costs or other claims resulting from any and all claims originating as a result of your use of the premises, equipment, or any and all other facilities provided by Family Service Toronto.

Users are required to provide an insurance certificate with their application.

Food and Refreshment

Users are welcome to bring in their own choice of food and beverages A variety of cafes are within walking distance for carry-out beverages. FST doesn’t provide coffee/tea service.

Programs and Services

Family Service Toronto
355 Church Street, Toronto, M5B 0B2

General Information

Reception desk, Central office
t. 416-595-9230 ext. 0
f. 416-595-0242

Service Access Unit

Service Access Worker
t. 416-595-9618
e. [email protected]

Options Program

Intake worker
t. 416-971-6326 ext. 317

Passport Program

Reception Desk
T. 416-780-1106

For more information about how to access FST programs and services please see Service Access Unit and FST Programs and Services.

External Relations and Planning

Executive Director’s Office

Anne Dragone
Executive Assistant to the Executive Director
t. 416-595 9230 ext. 258
e. [email protected]

Finance

Shawn West
Director
e. [email protected]

Veronika Gremi
Senior Accountant
e. [email protected]

Technology, Communications & Facilities

Brian Porter
Director
t. 416-595-9230 ext. 225
e. [email protected]

Media Contact

Brian Porter
Director · Technology, Communications & Facilities
t. 416-595-9230 ext. 225
e. [email protected]

Website and Social Media

Ligia Hendry
Digital Media Specialist
e. [email protected]

Research, Evaluation, and Planning

Maria Huijbregts
Director, Knowledge Building
e. [email protected]

Corporate Services

Human Resources
e. [email protected]

Student Placements

Coordinator, Student Placements
t. 416-595-9230 ext. 290
e. [email protected]

Volunteer Resources

Mindy Khu
Coordinator, Volunteer Resources
t. 416-595-9230 ext. 253
e. [email protected]

Two meeting rooms are available at our 128A Sterling Road location during weekdays for a full or half day or by the hour. The state-of-the-art rooms are equipped with WiFi, projection/screens and ceiling audio speakers. Rental includes use of a fully equipped kitchen.

Wellesley

Capacity up to 50
Full Day (5hrs +) – $250
Half Day (4hrs or less) – $125
Hourly – $50

Illahee

Capacity up to 28
Full Day (5hrs +) – $175
Half Day (4hrs or less) – $100
Hourly – $35

For more information or for booking please contact
Silvia Volpentesta
Manager, Special Projects
Technology, Communications & Facilities
T:  416.595.9230  x 246
E:  [email protected]

Download Sterling Rd. meeting rooms rental application.

Room Rental Survey

Your feedback and comments about your rental experience are appreciated. Please take a few short moments to complete our online survey.

FST Programs and Services

Client’s Rights and Responsibilities

Counselling Services

David Kelley Community Counselling – a program for Gay, Lesbian, Bisexual and Trans individuals

David Kelley – HIV/AIDS – professional counselling and support services to people living with or affected by HIV/AIDS

Families in Transition (FIT) – services for separating, divorcing and blended families

Options – a program for people with intellectual disabilities

Partner Assault Response Program
French translation: Programmes d’intervention auprès des partenaires violents.
Tamil translation: பங்காளி தாக்குதல் மறுமொழி

Pat’s Place – a temporary safe haven for older people experiencing abuse
Spanish translation: Lugar de Pat

Seniors and Caregivers – social work services to older people and caregivers

Violence Against Women – a program for women who are being abused
Tamil translation: பெண்களுக்கு எதிரான திட்டம் வன்முறை.
Read also Early Warning Signs of Abuse – a quiz for those wanting to see if they are in a healthy relationship. You can also take the quiz online

Volunteering at FST

Separation, divorce and remarriage can create challenges for the whole family – especially the children. Quite often, children and adolescents experience feelings of sadness, loneliness and confusion as a result of a major family change.

Families in Transition (FIT) is a voluntary service supporting the emotional well-being of children and adults who are experiencing significant change brought on by separation/divorce. Our professional staff works with families to find solutions, explore options using a variety of tools and approaches that promote the emotional well-being of children and their parents.

FIT provides service to families who live and/or work in Toronto.

At FIT we offer:

Short Term Counselling services for separating, divorcing and blended families

  • Individual one-on-one counselling for children/youth
  • Individual one-on-one counselling for parents
  • Groups and workshops

At FIT we do not offer:

  • Mental Health/Psychological Assessment
  • Parenting Capacity Assessment
  • Mediation/Legal Support
  • Reunification Therapy
  • Parental Coordination
  • Case Management
  • Reports

Languages

Staff can provide service in Farsi, Mandarin, Cantonese, and English,.  When you call for an appointment, please let us know about your language requirements at intake.

Criteria to access service at FIT

To access our services you, the parent, must experience at least one of the following:

  • be separating or separated from the other parent
  • are in conflict with or have a challenging relationship with the other parent
  • have adjustment issues related to separation
  • have challenges in in your relationship with child(ren) after the separation
  • need knowledge/help on how to parent child(ren) in context of parental separation
  • have a new partner and you, your partner and children are having challenges with transition

Your child(ren) must experience at least one of the following:

  • difficulty adjusting to parental separation (or you anticipate that the child will have challenges adjusting to their changing family situation)
  • negative impact caused by the parental separation e.g. exposure to parental conflict, alignment with only one parent or estrangement from parent

How to access service at FIT

Call our Service Access Unit at 416-595-9618

Fees

There are fees for all services at Families in Transition and fees are based on a sliding scale to ensure that persons with all income levels can access our programs. Please go to “Services” tab at the top of the page to see the description of services offered and their corresponding fees.

For appointments, registration and information contact our Service Access Unit at 416 595 9618.

Specialized services for separating and divorcing families 

Individual and child counselling 

FIT offers a limited number of goal-oriented individual counselling sessions for parents and children. 

Counselling focuses on issues such as reducing parent conflict, creating healthier co-parenting relationships, supporting a child’s grief process, dealing with parent’s anger, sadness, and grief, fostering healthier child-parent relationships, focusing on creating a positive way forward after separation or divorce. 

Counsellors will work with clients to create a mutually agreed upon plan to work towards the goals clients bring to counselling. 

Fees

Individual sessions fee: $150/session (sliding scale offered to ensure that persons with all income levels can access our programs).  

Groups and Workshops 

There are several Groups and Workshops offered through FIT. For up-to-date information on current workshops and groups, please visit the Workshops, Groups and Events page.

If you are interested in any of the FIT workshops or groups, please contact the Service Access Unit at 416-595-9618. Please note that some groups will require screening by the group facilitator(s). 

How does FIT help changing families?

FIT services are designed to help children adjust to parental separation, divorce, and remarriage. Programming focuses on the issues that have significant impact on children whose parents live apart. These include:

  • Reducing parent conflict
  • Building effective parenting partnerships
  • Supporting children’s grieving
  • Developing strong parent-child relationships
  • Successful step-parenting

Who should come to FIT?

Any member of a separating, divorcing, or blended family can benefit from FIT services. They are available to people living or working in Toronto. Services are provided in English, French, Tagalog and Spanish.

Do we need to be living apart before I call FIT?

No. Research demonstrates that early support is important in helping parents plan how to care for children when they no longer live together. Parents who are already living apart learn about ways to help children adjust to the changing family circumstances.

We already have lawyers, can FIT still be helpful?

FIT is a voluntary non-profit social service agency. We are not connected to the courts. Our services supplement assistance you may be receiving from lawyers or the court. We do not get involved in court proceedings. When you first see us, we will ask you to sign a document that you understand and agree to this.

Can I contact FIT directly?

Yes, the voluntary nature of our service means that parents must call us to request service. We will not accept referrals on behalf of a client from other third parties such as lawyers, the courts, other services providers.

Do both parents have to be involved?

Yes, when working with children we need consent from both parents. We can help children more when both parents work with us. We will talk with you about how we might involve the other parent because research demonstrates that interventions are more effective when both parents work with us. If one parent is unavailable, we will continue to help the parent who calls us.

What age of children does FIT serve?

We usually provide direct service for children 4 to 18 years. Youth 12 years and older may request service on their own.

We are in court litigating. Can I still come to FIT?

Yes, you can still come to FIT even if you are in court litigating.

Will FIT provide a report to the court about the work I do at FIT?

We do not provide reports to the court, even if you are attending FIT at the direction of the court. If you require such a report, you will need to  seek service elsewhere. In order for children and parents to trust that we will remain neutral and unbiased, we do not provide reports for court or other organizations your family may be involved with.

How do you know FIT programs are effective?

FIT conducted two major research studies that document the effectiveness of our services. Our most recent study demonstrated that positive outcomes for children are more likely when:

  • They have an opportunity to grieve the loss they experience when parents part
  • Mothers and fathers learn specific strategies for supporting children
  • Help is available early in the separation process
  • Parenting partnerships are characterized by effective communication and conflict resolution.

Are FIT services confidential?

Yes. Your written permission is required for us to exchange information with any other person, except in specific circumstances where we are legally required to break confidentiality.

Does FIT determine fitness to parent and parenting capacity?

No, this is not part of the services provided by FIT staff. If you are searching for this service, you will need to contact a private practitioner who does this type of work.

How long will I wait for service?

Group programs are scheduled throughout the year. It is important to check our website on a frequent basis. There may be a wait for an individual appointment.

Are there fees for service?

Yes, we charge a fee for or services. Fees are determined according to your income and family size. Many of our group programs have set fees. Individual and family counseling is based on an hourly fee. We are able to reduce our fees below your assessed fee when need is demonstrated. Private insurance through your employer or another group plan may cover some or all of our fees.

Where is the FIT office?

We are located at 355 Church Street, just North of Gerard St. and South of Carlton St.  The College Park subway station is 5 min away. Parking is not available at this location. Group programs operate from this central location. With advance notice, many of our educational programs can be offered from other locations in the community. Contact the FIT office at 416 595 9618 to discuss specific requests to provide programs elsewhere in the community.

Handouts for Parents:

Children Coping with Separation and Divorce

10 Ways to Minimize Conflict with Children

What can Families in Transition do to Help

Creating Parenting Plans

What FIT Doesn’t Do

Useful Links: Alternate Organizations and Agencies offering Services to Children and Families

The 519    
Abrigo Center   
The Barbra Schlifer Commemorative Clinic           
Canadian Hearing Services (for people deaf & hard of hearing)      
Catholic Family Services of Toronto     
The Centre for Spanish Speaking Peoples    
The Child Development Institute              
Chinese Family Services of Ontario 
COSTI Immigrant Services 
Jewish Family and Child Service 
Native Child & Family Services of Toronto  
The Neighborhood Organization 
Oasis Centre des Femmes
Riverdale Immigrant Women’s Centre
Scarborough Women’s Centre
Toronto Rape Crisis Centre
Tropicana Community Services
West Neighbourhood House
Women’s College Hospital Trauma Therapy Program
Women’s Habitat
Women’s Health in Women’s Hands
Your local Community Health Centre – look up Toronto Community Health Centre
Hospital of Sick Kids (Centre for Community Mental Health)
The Child Development Institute
Kids Help Phone
Lumenus
Open Counselling
Strides Toronto
What’s Up Walk-In
Yorktown Family Services
Youthlink

Online Divorce Related Links

The following list outlines websites that contain publications of interest for separating, divorcing, and blending families. Examples of publications from each website are noted in bullets. Please access websites for full publication listings.

  • Family Law Publications, including:
    • What Happens Next? Information for kids About Separation and Divorce
    • Making plans: A guide to parenting arrangements after separation or divorce
    • The Federal Child Support Guidelines: Step-by-Step
  • Dispute Prevention and Resolution Publications, including:
    • Resolving Disputes – Think About Your Options
  • Divorce and Separation Publications, including:
    • What You Should Know about Family Law in Ontario (available in 9 languages)
    • Getting Divorced (Community Legal Education Ontario)
    • Family Law Information Program (Legal Aid Ontario)
    • Where do I stand? A child’s guide to separation and divorce
  • Community Legal Education Ontario Publications, including:
    • An Introduction to Family Law in Ontario
    • Separation and Divorce: Child Custody, Access, and Parenting Plans
    • Separation and Divorce: Child Support
  • Family Law Education for Women Publications, including:
    • Alternative Dispute Resolution
    • Child Custody and Access
    • Child Protection and Family Law
    • How Property is Divided in Family Law
  • Support Payments 2015
    • Tax rules for spousal support or child support payments made and received under a court order or written agreement
  • Centre of Excellence for Early Childhood Development Bulletins or Other Publications, including:
    • Volume 6, No. 1 – March 2007 – The most important thing parents do.
    • Responding to Children’s Needs: Important Developmental Milestones in Young Children

Pour des informations en français


About Passport

Passport is a program that helps adults with a developmental disability to participate in their communities, and helps caregivers take a break from their caregiving responsibilities. Funded by the Ministry of Children, Community and Social Services (MCCSS), the Passport program works to:

  • Foster social, emotional, and community participation skills
  • Promote continuing education and personal development
  • Promote independence
  • Provide respite to caregivers

For more information about the passport program, the Passport Program guidelines, Passport documents, and to sign up to the Passport mailing list for the latest updates, please visit https://passportfunding.ca/.

Accessibility Advisory Workgroup

Family Service Toronto has an Accessibility Advisory Workgroup. FST welcomes clients who would like to share their experiences and help make recommendations to improve access to services here at Family Service Toronto. Learn more about how you can support us.

Contact Passport

128A Ste. 202, Sterling Rd, Toronto, ON M6R 2B7
Monday to Friday 9:00am to 5:00pm
Phone: 416-780-1106  [email protected]

Submit invoices and receipts to: [email protected]

Our Passport Coordinator Team:

What We Do

Our team of Passport Coordinators is here to provide you with ongoing information and support. We provide support to develop a plan and budget for your Passport funding, help link you to services in your community, and will follow up with you about program forms.

Your Coordinator is here for:

  • support or information about how to use your Passport funds
  • support in developing a budget for your funds
  • help coming up with ideas and goals for yourself within the program
  • help understanding any Passport documents
  • help completing Passport forms
  • answering your questions about what is and is not covered by the program

Frequently Asked Questions

For more information about the passport program, the Passport Program guidelines, Passport documents, and to sign up to the Passport mailing list for the latest updates, please visit https://passportfunding.ca/.

Passport Program – Ontario

Passport Funding

Individualized Funding Resource Library. The Individualized Funding Library is a website to help you learn how to find and use your Individualized Funding

Brochure for IF Library Project

ConnectAbility: A website and virtual community dedicated to lifelong learning and support for people who have an intellectual disability, their families and support networks.

City of Toronto Parks and Recreation Programs

Developmental Services Ontario (DSO)

Ontario Disability Support Program (ODSP)

311 Toronto – Services – Living in Toronto

Issues you may be facing

Books on Relationships

  • Nonviolent Communication: A Language of Life by Marshall B. Rosenberg
  • The 5 Love Languages by Gary D. Chapman
  • The Seven Principles for Making Marriage Work: A Practical Guide by John M. Gottman and Nan Silver
  • The Relationship Cure: A 5 Step Guide to Strengthen your Marriage, Family and Friendships by John Gottman
  • Hold Me Tight: Seven Conversations for a Lifetime of Love by Sue Johnson
  • The New Rules of Marriage by Terry Real
  • How to Improve Your Marriage without Talking About It by Patricia Love and Steven Stosny, PhD
  • Stop the Fight! An Illustrated Guide for Couples: How to Break Free from the 12 Most Common Arguments and Build a Relationship That Lasts by Michelle Brody PhD. See the book’s website and chapters at a glance.
  • Getting the Love You Want Workbook: The New Couples’ Study Guide by Harville Hendrix, PhD and Helen LaKelly Hunt, PhD
  • The Love Fix by Tara Fields

Books on Affairs

  • After the Affair: Healing the Pain and Rebuilding Trust When a Partner Has Been Unfaithful by Janis Abrahms Spring
  • How Can I Forgive You? The Courage to Forgive, the Freedom Not To by Janis A. Spring

Books regarding Sexual Intimacy

  • The Sex-Starved Marriage: Boosting Your Marriage Libido: A Couple’s Guide by Michele Weiner Davis
  • The Sex-Starved Wife: What to Do When He’s Lost Desire by Michele Weiner Davis

Books on Depression and Anxiety

  • The Mindful Way through Depression by Mark Williams, John Teasdale, Zindel V. Segal and Jon Kabt-Zinn – includes CD with mindfulness/relaxation guided exercises by author
  • The 10 Best Ever Depression Management Techniques by Margaret Wehrenberg
  • The Buddha’s Brain: The Practical Neuroscience of Happiness, Love & Wisdom by Rick Hanson
  • The 10 Best-Ever Anxiety Management Techniques by Margaret Wehrenberg
  • The Anxious Brain by Margaret Wehrenbnerg
  • Calming your Anxious Mind by Jeffry Brantley (Mindfulness approach with forward by Jon Kabit Zinn)

Depression and stress are words that are used a lot today. It seems many people are either feeling depressed or stressed out. Symptoms range from feelings of sadness after a loss, like the break-up of a relationship or the death of a loved one, to symptoms of more severe depression, including loss of energy, feelings of worthlessness, hopelessness, difficulty concentrating, etc.

Violence Against Women – Issues you may be facing

Community Agencies and Distress Centres

The following community agencies and supports are available for women who need support or who would like to talk to someone anonymously about their situation. For more agencies that provide support, please go to 211Toronto or call the helplines listed below.

Police and Ambulance

Call 911
For non-emergency police matters call 416-808-2222

Assaulted Women’s Helpline

Tel: 416-863-0511; TTY 416-364-8762
Hours: Monday – Sunday 24 hours: Service is provided in over 154 languages

Distress Centres 24 hours

Tel: 416-408-4357
Hours: Monday Sunday 24 Hours

Toronto Rape Crisis Centre/Multicultural Women Against Rape

Tel: 416-597-8808; TTY 416-597-1214
Hours: Crisis Line Monday-Sunday 24 hours

Barbra Schlifer Commemorative Clinic

Offers legal representation and professional counselling to women who have experienced violence.
Tel: 416-323-9149

Scarborough Women’s Centre

A women’s resource centre which provides information, education and support services to assist survivors of abuse.
Tel: 416-439-7111

YWCA Toronto

Provides an array of programs for women who are being abused, including a loan program, group programs, housing support and community events
Tel: 416-961-8100

Victim Services Program of Toronto

This agency provides crisis intervention, safety planning, and support immediately after an incident
Tel: 416-808-7066

Other on-line resources

Please use discretion when going to these sites; for your safety, make a plan to empty your browser.

Amnesty International: Activism revolving around putting a stop to violence against women around the world.

Canadian Domestic Violence and Abuse Agencies List: Global inventory of hotlines, shelters, refuges, crisis centres and women’s organizations

Dawn Ontario: Disabled Women’s Network Ontario

Health Canada: Violence Against Women: Information provided by Health Canada regarding Violence Against Women

Metropolitan Action Committee on Violence Against Women: Local community agency providing legal/safety information

Springtide Resources

The Canadian Women’s Foundation

White Ribbon Campaign: Men working to end men’s violence against women.

Woman Abuse Council of Toronto

How do I, as an adult, become an Options client?

To become an Options client as an adult, you will need to apply to the DSO, and be referred to us by the DSO. You cannot obtain Options services by contacting Options directly.

Is there a waitlist for this service?

Yes. The waitlist for adult services is held at the DSO.  The waitlist for children’s services with Options is held with the Options-Children program.

Does the Options program provide funding?

Options does not provide funding or financial resources for clients.

If I am receiving this service, can I still receive other developmental services?

As an Options client, you may still receive services from other agencies (such as day programs, respite services, housing, and employment services). You may not have a second case manager through another agency.

Does the Options program cost money?

Options is government-funded, so it will not cost you personal funding to access our services.

Does the Options program accept placement students?

To find information about student placements at Family Service Toronto, please explore the ‘Student Placements’ section of the Family Service Toronto website.

Does the Options program accept volunteers?

To find out about volunteering in the Options program, please explore the ‘Volunteer at FST’ section of the website.

Passport Program – Ontario

Passport Funding

Individualized Funding Resource Library. The Individualized Funding Library is a website to help you learn how to find and use your Individualized Funding

Brochure for IF Library Project

ConnectAbility: A website and virtual community dedicated to lifelong learning and support for people who have an intellectual disability, their families and support networks.

City of Toronto Parks and Recreation Programs

Developmental Services Ontario (DSO)

Ontario Disability Support Program (ODSP)

311 Toronto – Services – Living in Toronto

Family Service Toronto sources of revenue are diverse ranging from grants from United Way and Government funding to donations from individuals and earned income.

Family Service Toronto Financial Statements 2022/23

Audited Financial Statements for the period ending March 31, 2023 are available to download.

Past Financial Statements

Financial Statements 2021/2022

Financial Statements 2020/2021

Financial Statement 2019/2020

Financial Statements 2018/2019

Financial Statements 2017/2018

Financial Statements 2016/2017

Financial Statements 2015/2016

Financial Statements 2014/2015

Healthy Families, Healthy Communities (HFHC) is a program for newcomer families supported by Citizenship and Immigration Canada.
The program supports newcomers to recognize and address abuse and violence within their family and community. Newcomers have the opportunity to participate in initiatives that prevent family and community violence and create space for sharing and learning about life in Canada.

How does it work?

Canadians and long-standing immigrants from the the Iranian, Afghan, Somali, Arabic and  Nigerian communities are trained to become peer leaders and community facilitators. Peer leaders and facilitators create a welcoming environment within their communities for newcomer parents, women, seniors and youth and help them understand how to integrate their cultural practices, behaviours and expectations into a Canadian context.

HFHC program provides workshops and peer-support groups which offer newcomers the opportunity to connect with people who speak their language and understand their culture, support each other, identify issues they feel are of concern, share stories, practise speaking English, discuss strategies for solving problems and reflect on their experience.

HFHC for parents

Community facilitators lead workshops for parents on a variety of topics including:

  • Canadian rights and laws
  • Parenting issues
  • Communication skills
  • Navigating the Canadian education system,
  • Stress and anger management
  • Community resources
  • Inter-generational issues and prevent family violence.

HFHC for youth

Community facilitators and peer leaders also lead workshops for youth on a variety of topics including:

  • Self-awareness, self-identity and self-esteem
  • The rights of youth
  • Culture shock
  • Peer pressure
  • Healthy and unhealthy family dynamics
  • Leadership skills
  • How to navigate the educational system, and
  • Other topics of interest

About youth peer support groups and leaders

Peer support groups take place in a youth-friendly and culturally-appropriate space, which may be in an agency, a community centre or within a high school.

When appropriate, there are separate female and male peer support groups. The groups are led by trained young adult, peer leaders who understand the culture and speak the language of the participants. They facilitate the group and provide support and resources.

The peer leaders have received intensive training and education in anti-violence work, human rights and Canadian law, conflict mediation and stress management. They all work within an anti-racist, anti-oppression framework. Conversation circles led by a peer leader are used to facilitate discussions and sharing in the support groups.

For more information about the Healthy Families Healthy Communities project, please contact Roberto Abeabe, Manager Community Engagement 416-755-5565 ext 422

Resources

Abuse and abuse prevention for:

Options Adult Peer Support Group

This group is dedicated to FST clients, 18 years or over. Participants have a chance to have fun, talk about staying healthy, feeling supported and potentially forming meaningful connections. During meetings, the topics of discussion are chosen collaboratively by participants. Volunteers help run the group with assistance from FST staff.

The group is open and ongoing, holding regular meetings every Monday from 12 to 1 p.m., except on public holidays.

If you want to participate please contact: 
Heather Shaw: 416-846 4930 [email protected]; or
Joel Schreiber: 437 224 0584   [email protected]

Best Buddies

Best Buddies is an international program dedicated to breaking down barriers between people and erasing misconceptions about individuals with developmental disabilities. The program creates opportunities for one-to-one friendships by matching Options clients with volunteer university students. Contact your Options worker if you are interested in the best buddies program

Advocates for a Better Future

Advocates for a Better Future welcomes adults with developmental disabilities who want to connect with one another and take action on issues of common concern. For more information, please call Mansoora Qazi, Program Manager, 416.971.6326 ext. 236 and leave a message with your name and number.

COA_Accredited_Logo

Family Service Toronto is accredited by the Council on Accreditation (COA).

Accreditation is an independent process that service organizations and agencies use to evaluate and improve the quality of care and services. It is an opportunity to be evaluated against national standards of excellence and to identify opportunities for improvement.

Accreditation provides FST with an opportunity to showcase its extraordinary achievements as one of the city’s largest service agencies working to assist individuals experiencing various life challenges.

Who We Are?

The Options Children Program works with children (birth to 18) with a diagnosed developmental disability in collaboration with their families, caregivers, and support networks.

The program is dedicated to creating an inclusive community where every child can feel empowered to grow and share their skills. Through work with community organizations, developmental service agencies, and schools, the Options Children team members looks to support children and families in the city of Toronto.

What We Do?

The Options Children Program provides case management and service navigation supports. We work within an anti-oppressive framework, by using an individualized and person-directed approach to promote equity and inclusion as it focuses on the child’s and family’s strengths. Our team of Children Community Resource Facilitators provide information, referrals, and the coordination of services for children with developmental disabilities and their support network. Options Children utilizes a goal-oriented, time-limited service plan that is created and  regularly reviewed with clients to provide optimal care. The team aims to provide information on services and supports to help clients and their support network to make informed choices on both traditional and non-traditional supports in their community.

Contact information:

We are located at Family Service Toronto, 128A Sterling Rd. Office.

For information and/or referrals please call 416.971.6326 x 317 or email [email protected]

Registration/Options-Waitlist

In order to register for the Options Children program, a parent/caregiver/individual supporting the child can call the Intake line directly at 416. 971.6326 ext. 317 or email [email protected] with the child’s confirmation of diagnosis.

In collaboration with our partner agency Surrey Place:

Coordinated Service Planning

At Family Service Toronto, Options Children works alongside Surrey Place to provide a person-centered approach to Coordinated Service Planning.

For more information go to Surrey Place Coordinated Service Planning:

Phone: 1-833-575-KIDS (5437)
Online Inquiries: https://www.surreyplace.ca/registration/

Urgent Response Service

At Family Service Toronto, Options Children works alongside Surrey Place to provide rapid, time-limited support for children with Autism to address a specific, identified, urgent need. Through a collaboration with other services, FST Children Community Resource Facilitators provide service coordination with the development of service plans, overseeing the client’s clinical team, and providing service navigation to other services within or outside of the Ontario Autism Program.

For more information go to Surrey Place Urgent Response Service:

Phone: 1-833-575-KIDS (5437)
Online Inquiries: https://www.surreyplace.ca/registration/

If I think my child has a developmental disability, but they are not yet diagnosed, can I still access Options services?

Children who have not yet been diagnosed are not eligible for service at Options. If you would like to learn more about receiving a diagnosis, you can contact the Options intake worker who will provide you with some ideas about how/where to get an assessment for your child.

Does the Options program provide funding?

Options does not provide funding or financial resources for clients.

If I am receiving this service, can I still receive other developmental services?

As a client of the Options Children program, you may still receive services from other agencies (such as day programs, respite services, housing, and employment services).

You can only receive case management/service navigation services from one agency.

Are there fees associated with the participation in the Options program?

Options is funded by the Ministry of Children, Community and Social Services, so there are no fees to access our services.

Does the Options program accept placement students?

To find information about student placements at Family Service Toronto, please explore the ‘Student Placements’ section of the Family Service Toronto website.

Does the Options program accept volunteers?

To find out about volunteering in the Options Children program, please explore the ‘Volunteer at FST’ section of the website.

If you are currently a client of the Options Children program and are interested in volunteering, please speak with your worker.

Counselling for Male Survivors of Sexual Abuse available through various programs of FST, primarily Counselling Service Program and David Kelly LGBTQ/HIV AIDS Program

There are thousands of male survivors living in communities across Ontario. There is approximately one in six men who have experienced sexual abuse at some time in their lives.  They come from every community, background and lifestyle. Men and boys who are victimized have needs that specially trained counsellors understand, and they can help. Don’t suffer in silence when help is only a phone call away.  Services for male survivors of sexual abuse can help you to deal with the impact of unwanted sexual experiences, whether recent or from years ago. You will learn that you are not alone, you will meet people you can trust to help you understand your problems. You will get the help you need to deal with the impact of the abuse. You will learn how to improve relationships with friends and family.*

To be eligible for service, a male survivor must:

  • Be 16 years of age or older at the time of service;
  • Be a resident of Ontario; and
  • Have experienced historical sexual abuse or be a victim of a recent sexual assault, including any incident of sexual activity without your consent.

The family of a male survivor may also be eligible for service.  Please contact our Service Access Unit at 416 595 9618 to discuss your situation.

Confidential counselling services are provided free of charge up to 8 sessions. Should there be a need for further service this will be discussed with your counsellor and a sliding scale fee assessed for fee paying programs. FST is committed to charging fair and equitable fees based on before tax income and family size.

* Excerpts from pamphlet for 24/7 Information and Referral Services, a toll free phone line for immediate crisis and referral services from anywhere in Ontario at 1-866-887-0015

Building Inclusive Communities Virtual Stakeholder Consultation Report

Clients, parents, and caregivers in the Building Inclusive Communities Programs were invited to participate in a conversation about their experiences with Options and Passport services. Data was collected through two virtual group consultations and individual phone calls. The Family Service Toronto – Building Inclusive Communities Virtual Stakeholder Consultation Report is a summary of conversations that took place. Family Service Toronto would like to thank the clients and parents who were able to participate on such short notice, and for sharing their personal stories and feedback with us.

The Seniors and Caregivers Support Service (SCSS) Unit at Family Service Toronto provides social work services to older people and caregivers. Our work includes counselling, group work, advocacy, training and educational sessions on a variety of topics such as aging and memory loss, anger and guilt, how to access community resources, abuse of older adults, etc.

For up-to-date information on current workshops and groups, please visit the Workshops, Groups and Events page.

You can come to our office for counselling, attend support groups or educational seminars, talk to a trained counsellor by telephone or, in exceptional circumstances, arrange for a home/community visit. We are able to provide counselling in English and Spanish.

We provide counselling services for those facing issues such as:

  • Dealing with chronic or degenerative illness
  • Stress in family relationships
  • Bereavement
  • The uprootedness and difficulty of adapting to a new culture at an advanced age
  • Caregiver stress
  • Elder abuse

Counselling for Seniors

As an older adult you can count on us to help you get the support you need. We provide counselling services for a variety of issues such as:

  • Dealing with chronic or degenerative illness
  • Stress in family relationships
  • Bereavement
  • The uprootedness and difficulty of adapting to a new culture at an advanced age
  • Caregiver stress
  • Elder abuse

Counselling for Caregivers

As the caregiver of an aging parent, relative or friend, our trained counsellors will help you:

  • Deal with caregiver stress, anger and guilt
  • Learn important communication techniques
  • Develop strategies for coping with burnout
  • Understand family dynamics

Pat’s Place – A Safe Haven for Older People Experiencing Abuse

Pat’s Place is a temporary safe haven for older people experiencing abuse. At Pat’s Place we offer a welcoming environment where residents can take time out from their current situation.

At Pat’s Place we believe that all older people have the right to live a life free of harm. We are striving to create an environment where an older person can live with dignity and in peace.

Workshops & Groups

The Seniors and Caregivers Support Service Unit at Family Service Toronto offers training workshops for seniors’ groups, the general public and service providers on a variety of areas.

Workshops cost:

  • For seniors and the public – Free
  • For service providers – Fees are based on an hourly rate and will be negotiated to meet individual circumstances.

Breaking the Silence: Elder Abuse Consultation Team

To find out how to present a case to the team, please contact Lisa Manuel, EACT Coordinator, at 416-595-4049 or [email protected]

EACT meets once a month on Fridays, 1-3 p.m. All meetings are held on Zoom.

Fall/Winter 2023 meeting dates:

October 20, November 17, December 15.

2024 meeting dates:

January 19, February 23, March 15, April 19, May 17, June 21, July 19, August 16, September 20, October 18, November 15, December 13.

Education Sessions

We also offer information and education sessions on a range of topics including:

  • The normal aging process
  • The caregiver role
  • Communication
  • Community services
  • Stress management for caregivers
  • Positive aspects of aging
  • Coping with change and loss
  • Healthy caregiving
  • Anger and Guilt
  • Aging and memory loss
  • Pre-retirement planning
  • Family dynamics
  • Challenging behaviours
  • The Sandwich Generation
  • Humour and joy in caregiving
  • Dealing with chronic illness
  • Long-range planning
  • Making the “system” work for you
  • Elder abuse
  • Spirituality in caregiving
  • Long distance caregiving
  • Talking with your doctor

For other questions regarding counselling in general, please check Programs and Services/FAQ

For questions regarding Pat’s Place, please go to Pat’s Place page

What is the cost for services?

Services are free for seniors and their caregivers

For service providers, fees are based on an hourly rate and will be negotiated to meet individual circumstances.

Who is eligible for Pat’s Place?

People 60 years of age and older who are being abused emotionally, physically, sexually, financially or in other ways by a family member can use Pat’s Place. Pat’s Place is open to women, men and transgendered persons.

People who move to Pat’s Place must be able to care for themselves. If a person requires some supports we will work with them to determine if we can put them in place. If the person can function independently when support services are not present, they will be considered for entry to the program.

Is Pat’s Place a shelter?

No, it is important to realize that Pat’s Place is not a shelter. It is an apartment in a secure location in Toronto.  It is not staffed like a shelter (i.e. staff on site 24/7).

For more information about the types of workshops we are currently running, or to sign up, please call 416-595-9618. If you want to sign up for a workshop or group that has already started and registration is closed, you may be put on the waiting list for the next series.

Please note that FST is offering services virtually and by phone, as offices remain closed to the public. The full list of FST workshops and groups offered at this time is available on the Virtual Workshops and Groups page.

Dates and times for workshops and groups might be different than listed below. Please contact FST’s Service Access Unit for more information.

Need a Boost

Join our discussion group for women 60+. Learn to restore your self-confidence and build support in your life.

  • Increase your social network
  • Practice communication skills
  • Rediscover interests and abilities
  • Share memories

Date:  Second and fourth Monday afternoon each month
Time: 1:30-3:30 p.m.
Location : Zoom
Facilitator: Zenia Castanos
Pre-registration required, please call Service Access Unit at  416-595-9618.
No-Fee. Donations welcome.

Failure to Launch

A virtual group for parents 55+ of adult children who have been unable to secure their independence due to:

  • Chronic Illness
  • Mental Health
  • Addictions

Come out and meet other parents who are dealing with similar issues. Learn how to protect yourself against abuse while supporting your adult child in gaining independence.

  • Understand your role in continuing the cycle of dependence
  • Learn how to set limits and boundaries
  • Become aware of the impact of guilt and shame
  • Learn to cope with loss and change and moving forward

Date: Fourth Thursday each month
Time: 1:30 – 3 p.m.
Location: Zoom
Facilitator: Brenda Anderson
Registration: To participate please call 416-595-9618.

Gaining Strength, Sharing Stories

A virtual group for women 60+
Sharing our stories, we discover we are not alone.

  • Tell your story in a safe and supportive environment
  • Ease isolation by connecting with others
  • Learn strategies for emotional safety and self-care
  • Focus on creating and maintaining healthy relationships.

When: Second Wednesday each month;
Time: 1:30 – 3:00p.m.
Location: Zoom
Pre-Registration required. Please call Family Service Toronto’s Service Access Unit at 416-595-9618.

Groups for the Latino-Hispanic Community

FST Seniors and Caregivers and Senior Community Connections programs offer monthly groups for the Latino Hispanic Community. To learn more about the program go to Seniors Community Connections – Family Service Toronto or to see current groups go to Workshops and Groups – Community Connections Program

Access care for older adults

CNAP: The Community Navigation and Access Program (CNAP) is a network over 30 community support service (CSS) agencies in the Toronto area who are collaborating to improve access and coordination of support services for older adults, their care providers and health care stakeholders.

CCAC: There are a number of Community Care Access Centres throughout the Toronto area that offer everything from in-home health and social services to information about placement into long-term care facilities. Services are often provided in a variety of languages.

Information about Other Community Services

211 Toronto: For information about other community services in the Toronto Area you can call the Community Information Toronto Helpline – (416 or 905 area) dial 211.
Or, for other areas: 416-397-4636

Organizations that Deal with Specific Types of Illnesses

The Canadian Mental Health Association: The Toronto Branch of the Canadian Mental Health Association offers a range of community support services for persons with serious mental health problems, as well as education and mental health promotion to the general community.

Mood Disorder Association of Ontario: is a self-help association for persons with depression, manic depression, dual disabilities and their families and friends.

Alzheimer Society of Toronto
2323 Yonge Street, Suite 500
Toronto, Ontario, M4P 2C9
Tel: 416-322-6560
[email protected]

Heart and Stroke Foundation of Ontario
1920 Yonge Street, 4th Floor
Toronto, Ontario, M4S 3E2
Tel: 416-489-7111; Healthline: 1-888-HSF-INFO
[email protected]

Multiple Sclerosis Society of Canada
250 Bloor Street East, Suite 1000
Toronto, Ontario, M4W 3P9
Tel: 416-922-6065; 1-800-268-7582
[email protected]

Parkinson Society of Canada
4211 Yonge Street, Suite 316
Toronto, Ontario, M2P 2A9
Tel: 416-727-9700; 1-800-565-3000
[email protected]

Public pensions: Information on the Canada Pension Plan, Old Age Security pension and related benefits, the Canadian retirement income calculator and retirement planning.

Ministry of the Attorney General website: Power of Attorney Kit and Living Wills

Information for Caregivers

Toronto Public Library: Local libraries, throughout the Toronto area, have an extensive number of books and videos on caregiving. For more information, call or visit your local library.

Attend Caregiver Seminars and Workshops: There are a number of caregiver information workshops that take place throughout the city on a regular basis. For more information about the one closest to you call your local Community Information Centre or Neighbourhood Information Post. Numbers are usually listed in the front of your phone book. For workshops in the Toronto area call Community Information Toronto at 416-397-4636. Workshops for seniors and caregivers are also often listed in local community newspapers.

Videos, Videos and More Videos

In addition to going to your local library for videos on caregiving, you might also try the National Film Board. They can be reached by calling 416-973-3012 or you can visit their website at www.nfb.ca. You can also check out The Caregiver Network Inc. This organization is an excellent resource for caregivers. They also have a video series called The Aging and Caregiving Video Series. For more information, or to contact them please call 1-800-757-4868 or check out their website at www.caregiver.ca

The Alzheimer Society of Canada has a number of videos on caregiving. For more information or to contact them, please call 1-800-616-8816 (valid only in Canada) or visit their website at www.alzheimer.ca

World Elder Abuse Awareness Day

June 15, 2006 was the debut of World Elder Abuse Awareness Day (WEAAD). It is celebrated each year on this day. The day is in support of the United Nations International Plan of Action which recognizes the significance of abuse and neglect of older adults as a public health and human rights issue. Throughout the world, senior abuse and neglect is largely under-recognized or treated as an unspoken problem.

World Elder Abuse Awareness Day is an opportunity for individuals, organizations, communities and governments around the world to recognize the reality of abuse and neglect of older adults. Canadians have been a big part of this effort.

For more information, read the following fact sheets for more information on elder abuse:

For people living with HIV, we provide counselling for a wide range of issues that may affect your health and wellbeing such as: the impact of being diagnosed with HIV,   having a healthy sex life, being in healthy relationships, disclosing HIV status, dealing with stigma and discrimination, HIV and aging and more.

For people in magnetic relationships (mixed HIV status or serodiscordant couples) we offer couple counselling as well as individual support for HIV-negative partners regarding the impact of HIV, healthy sex, pre-exposure prophylaxis (PrEP), caregiver support, grief and loss, and more.

For people who are uncertain about their risk of getting HIV, we offer support regarding safer sex, understanding actual risks, deciding to get tested, considering pre-exposure prophylaxis (PrEP) and more.

Being a parent can be tough sometimes, whether you’re raising kids on your own, or with a partner. But some things can make the job even harder – things like being new in your community, or being isolated by cultural or language barriers, or having a child diagnosed with a developmental disability, or being unemployed.

Si vous désirez obtenir des services en français, prière d’appeler la ligne FEM’AIDE au 1-877-336-2433.


The aim of Family Service Toronto’s Violence against Women (VAW) program is to promote non-violence and to work towards the eventual elimination of violence against women. The VAW Program assists women-identified people who have experienced abuse during the course of their lives. Abuse may have occurred in childhood, during a past relationship, or it may be an ongoing concern in a current relationship.

For up-to-date information on current workshops and groups, please visit the Workshops, Groups and Events page, Violence against Women section, or contact our Service Access Unit at 416.595.9618.

Our counselling services are available in English, Arabic, Azeri, Cantonese, Farsi, Mandarin, Spanish, and Tamil to women-identified people who live and/or work in Toronto. We provide counselling people who have been labelled with developmental or intellectual disabilities and have experienced abuse.

Counselling services provided on an individual basis are goal-directed and time limited.  You and your counsellor will work together to define a plan of service and will regularly check in on progress.

The VAW Program works from a feminist, intersectional, anti-oppressive and trauma-informed framework. Read the VAW Intersectional Feminist Statement for more information.

Contact information

For more information about the VAW program please contact:

  • Service Access Unit at 416-595-9618.
  • Dari-speaking and Arabic speaking counsellors
    Tel: 416-595-9618 
  • Tamil-speaking VAW counsellor
    Tel 416-755-5565 ext. 525
  • Farsi-speaking VAW Counsellor and Community Facilitator
    Tel: 416-586-9780 ext. 512

Programs

  • VAW individual and group counselling services in English, Arabic, Azeri, Cantonese, Farsi, Mandarin, Spanish, Tamil.
  • Partner Contact: telephone support to female partners of perpetrators of violence who are mandated by the courts to attend a Partner Assault Response program.
  • Transitional and Housing Support Program offers women (self-identified) who have made the decision to leave an abusive relationship practical support to assist their transition into their new home and community. This support can involve assistance with referrals to different supports (i.e., financial, legal, etc.), information regarding housing and support with housing applications, Ontario Works and ODSP among other applications.

Services:

  • Community-based groups and workshops, held in various communities and agencies across Toronto
  • Trainings for agency staff including front-line workers and managers/ supervisors
    Training for settlement workers, ESL workers, teachers, nurses and other service providers, who interface with women-identified people who may have or are currently experiencing abuse
  • Consultation Services
    One to one and/or group consultation services for professionals, who work with women, who have experienced abuse and violence, including women who have been labelled with intellectual disabilities.

 

Woman abuse is defined as the intent by a man to intimidate and control his female partner, either by threat or by physical force on her person, her children, her pets or her property. The purpose of abuse is to induce fear and gain control. Underlying all abuse is a power imbalance between offender and victim.

Are you in danger?

If you are in crisis now, please call one of the following lines:

If you are in danger now call 911.

Assaulted Women’s Helpline
416-863-0511

Info & Resource Line:
211 – someone will direct you

How much do you know?

FST-VAW Early Warning Signs quiz is a simple way for girls and women of all ages and abilities to determine if they are in an unhealthy or dangerous relationship. The content of the questions were informed by women who were in abusive relationship and what they said they experienced with their partners. Read or take the Early Warning Signs quiz, or download/print Early Warning Signs brochure.

To learn more about abuse please read VAW – Issues you may be facing

Violence Against Women – Issues you may be facing

Community Agencies and Distress Centres

The following community agencies and supports are available for women who need support or who would like to talk to someone anonymously about their situation. For more agencies that provide support, please go to 211Toronto or call the helplines listed below.

Police and Ambulance

Call 911
For non-emergency police matters call 416-808-2222

Assaulted Women’s Helpline

Tel: 416-863-0511; TTY 416-364-8762
Hours: Monday – Sunday 24 hours: Service is provided in over 154 languages

Distress Centres 24 hours

Tel: 416-408-4357
Hours: Monday Sunday 24 Hours

Toronto Rape Crisis Centre/Multicultural Women Against Rape

Tel: 416-597-8808; TTY 416-597-1214
Hours: Crisis Line Monday-Sunday 24 hours

Barbra Schlifer Commemorative Clinic

Offers legal representation and professional counselling to women who have experienced violence.
Tel: 416-323-9149

Scarborough Women’s Centre

A women’s resource centre which provides information, education and support services to assist survivors of abuse.
Tel: 416-439-7111

YWCA Toronto

Provides an array of programs for women who are being abused, including a loan program, group programs, housing support and community events
Tel: 416-961-8100

Victim Services Program of Toronto

This agency provides crisis intervention, safety planning, and support immediately after an incident
Tel: 416-808-7066

Other on-line resources

Please use discretion when going to these sites; for your safety, make a plan to empty your browser.

Amnesty International: Activism revolving around putting a stop to violence against women around the world.

Canadian Domestic Violence and Abuse Agencies List: Global inventory of hotlines, shelters, refuges, crisis centres and women’s organizations

Dawn Ontario: Disabled Women’s Network Ontario

Health Canada: Violence Against Women: Information provided by Health Canada regarding Violence Against Women

Metropolitan Action Committee on Violence Against Women: Local community agency providing legal/safety information

Springtide Resources

The Canadian Women’s Foundation

White Ribbon Campaign: Men working to end men’s violence against women.

Woman Abuse Council of Toronto

Intimate relationships are extremely important to us. Most of us are either actively seeking them out or are trying to maintain the ones we have. They can be a great source of love, pleasure, support and excitement. However they can also be a source of pain and anguish if problems arise and don’t go away.

One thing that’s important to remember is that conflict is a normal part of all relationships. Learning how to resolve conflicts and differences of opinion is a must for any relationship to flourish. If you and your partner are still committed to your relationship, it’s important that you both acknowledge that this is a problem that must be addressed.

Pour des informations en français

The Partner Assault Response (PAR) program is a Domestic Violence Court initiative that delivers a specialized community-based group education/counselling program to offenders who have been mandated by the court to attend the PAR program in response to a criminal charge involving domestic violence.

At Family Service Toronto (FST), we call this program the Next Steps program. This program operates as a part of FST’s integrated Family Violence Centre.

This program, funded by the Ministry of the Attorney General’s Ontario Victim Services, is a court-ordered sanction. It aims to enhance victim safety and hold offenders accountable for their behaviour by providing participants with an opportunity to:

  • examine their beliefs and attitudes towards domestic abuse
  • learn non-abusive ways of resolving conflict

The primary objectives of the PAR program are to:

  • increase an offender’s understanding of domestic violence and abuse
  • increase an offender’s understanding of non-violent strategies and skills to engage in healthy relationships
  • reduce an offender’s likelihood of reoffending by increasing an offender’s self-awareness of personal triggers/warning signs that contribute to violent behaviour
  • assist victims/partners by reducing their isolation and providing information that will help them to make informed decisions about their safety and their relationship with the offender

How do PAR programs meet these objectives?

Work in the program is oriented to providing:

  • education/counselling to clients regarding the dynamics and impact of domestic violence.
  • clients with appropriate non-violent strategies and opportunity to practice skills to resolve conflict and develop healthy relationships.
  • referrals to other community support services, as required.
  • victims/partners with safety planning, support and referrals to community resources and information about the PAR client’s progress throughout the duration of the program.

Frequently Asked Questions

When are groups offered and to whom?

We offer groups in English, Tamil, Farsi and French as well as groups for gay men.

English groups

English groups are offered at our downtown location twice a week: on Tuesdays 10 a.m. to noon and Tuesday evenings from 6:30 to 8:30 p.m. These groups can be joined at any time and participants must complete 12 sessions. We are able to start people within groups within one to two weeks of contacting FST.

Two groups are offered in English on Saturday mornings in Scarborough.  These groups are closed groups, meaning everyone starts at the same time and ends at the same time.

Tamil language

Tamil language groups are offered twice a year in Scarborough on Tuesday evenings in Scarborough.  They are run as closed groups with a specific start and end time.

French language groups are offered up to four times a year at our west end location.  They are run as closed groups.  Times and days that groups run are based on surveying clients.

Groups for gay men

These groups are held twice a year, once in the spring and once in the fall.  These groups are run as part of our David Kelley Service.  They are run as closed groups with a specific start and end time.

Contact our Service Access Unit at 416 595 9618 for information about the start times for our closed groups and to immediately register for open groups.

How do I register for the Next Steps program?

Contact our Service Access Unit at 416 595 9618 to schedule a time for your first appointment.
We will work with you to determine the best location, date, time and type of group that will work for you.

How many weeks will I have to attend the Next Steps PAR program?

There is an intake/assessment session and 12 group sessions after that. All participants are required to complete all sessions.

Do I have to pay a fee for this program?

Yes, you are required to pay a fee on a sliding scale.  We will ask you about your individual income in order to determine where you fall on our sliding scale.  You are required to show us proof of income at your first visit with us in order to confirm your fee and to complete our fee contract.

You must pay all of your fees, in full, in order for your closing report to be forwarded to the Court and/or Probation.

Can I be discharged from the program before completing 12 sessions?

Yes, there are several grounds upon which a person can be discharged from the program. They include:

  • Failure to complete a homework assignment (on more than one occasion without a reasonable explanation)
  • Late for group (on more than one occasion without a reasonable explanation)
  • Disruptive in group (on more than one occasion)
  • Assaulted or threatened your victim/partner.
  • Attended a session impaired by alcohol or some other drug.
  • Missed a session (without a reasonable explanation or notification)
  • Refusal to pay the negotiated client fee
  • Being abusive or threatening towards agency staff, students, volunteers, clients or PAR program participants

Before entering the program, every person is informed of these grounds and signs a document that they understand them.

What topics are covered in the Next Steps PAR program?

There are nine mandatory topics that are covered, including:

  • Domestic Violence Defining Abuse
  • How Beliefs and Attitudes Affect Behaviour
  • The Effects of Abuse on Children, Partners and Self
  • Understanding Triggers / Warning Signs
  • The Impact of Substance Abuse
  • Healthy Relationships
  • Respectful Communication
  • Dealing with Conflict
  • Responsibility and Accountability

What happens when I finish the program?

The group leaders will complete a closing report which is sent to the Courts. The judge will review this report and determine if you have fulfilled the conditions of your court order.

Aging can bring many changes in the lives of older adults: loss of independence, mobility and privacy; isolation; financial difficulties and the death of partners or friends are only a few of the challenges growing older presents. The stresses of caring for an older loved one can be equally overwhelming.

Pour des informations en fran§ais

Partner Contact Program is designed to support the partners of the Next Steps/Partner Assault Response Program participants.

If your partner or ex-partner is participating in Family Service Toronto’s Next Steps/Partner Assault Response (PAR) Program, our Partner Contact staff will contact you by phone to talk with you about the program.  If we can’t reach you by phone, we will send you a letter if we have your address.

What is purpose of the Partner Contact Program?

The purpose of this program is to:

  • provide safety planning, support and information
  • reduce isolation
  • provide referrals to community resources that may assist
  • provide information that may help in making informed decisions about safety and your relationship with the person participating in the Next Steps Partner Assault Response Program

Who will be contacting me?

You will be contacted by a staff person from our Partner Contact team who has a good understanding of domestic violence and does not work in our PAR program.

Do I have to talk to a Partner Contact worker?

It is your decision whether you wish to speak to a partner contact worker or not.  We take our direction from you.

What will my Partner Contact worker talk to me about?

The person who contacts you will provide you with information about your partner/ex-partner’s participation in group, such as:

  • Any absence from group sessions (either excused or unexcused)
  • Any threat made towards you, your children or any other person
  • Any concerns the program may have because of comments or behaviour of  your partner/ex-partner while attending the Next Steps PAR program
  • Disruptive behaviour during sessions
  • Failure to comply with program expectations
  • Notification of  pending discharge from program, and the reasons for this decision.
  • Discharge from program, and the reasons for this decision
  • Notification of completion of program and/or anticipated completion date
  • General information on fees paid

Is the Partner Contact program a confidential program?

The discussions you have with partner contact staff are confidential except in specific situations which it is important you are aware of.  We are required to disclose information you provide us to the Crown and/or probation officers in the following circumstances:

  • The information provided relates to your safety or the safety of a child or any other individual.  This could include things like your partner or ex-partner has threatened you and/or your child.
  • You tell has you have been assaulted or re-assaulted by your partner/ex-partner or you tell us about any other  potential criminal conduct (e.g., a breach of the offender’s conditions such as they have contacted you when a no contact order or restraining order is in place).
  • The disclosure is required by law or by court order

In addition, If you tell us a child under the age of 16 has  been or is being abused or neglected or we suspect this based on what you tell us, we are required by law to report this to a Children’s Aid Society

You should know that any information that we are required to provide to the Crown, may have to be provided to your partner/ex-partner and their lawyer if the case is still before the court.

If safety concerns are identified by our staff, they will be taken into consideration in the  Program Completion Report that is sent to the Court.

Do you keep notes on my conversations with Partner Contact staff?

Yes, staff keep notes on each contact they make with you or when an attempt to contact you has been made.  These notes are kept separate from your partner/ex-partners notes and only you can access them.

What types of resources are available to me in the community?

For a list of resources in the community and safety tips, please visit our Violence Against Women resource list

For emergency resources see FST resources page

Learn about Family Service Toronto’s Partner Assault Response program

As a victim of a crime, what rights do I have?

As a victim of a crime, you have rights in Ontario.  Ontario’s Victims’ Bill of Rights establishes a set of principles to support victims of crime throughout the justice process. It requires that victims be treated with:

  • courtesy
  • compassion
  • respect for their personal dignity and privacy

Learn more about the principles that apply to the treatment of victims of crime.

Ontario’s Victims’ Bill of Rights also specifies that victims should have information about all the following:

  • services and remedies available to them
  • financial compensation that might assist them
  • the protection that is available to them to prevent unlawful intimidation
  • the progress of police investigations that relate to the crime
  • the charges laid with respect to the crime, and if no charges are laid the reasons why
  • procedures of the court and the victims’ role in the prosecution
  • dates and places of court proceedings, and the outcome of the proceedings including any appeals
  • any pre-trial arrangements made with the accused that relate to a plea entered at the trial
  • the release of an accused on bail
  • the sentence given to an accused, if convicted
  • a decision that the accused is unfit to stand trial or who was found not criminally responsible on account of mental disorder
  • their right to submit a victim impact statement
  • notice of any application for the offender’s release, and notice if the offender escapes

Here is the link for details on the Victim’s Bill of Rights

The federal government also has a Bill of Rights for Victims of Crime.  You can learn more about it at https://laws-lois.justice.gc.ca/eng/acts/c-23.7/page-1.html or you can read this fact sheet


Transitional and Housing Support Services involves supports around attaining temporary or permanent housing for people in need. Family Service Toronto’s Transitional and Housing Support Program offers women (self-identified) who have made the decision to leave an abusive relationship practical support to assist their transition into their new home and community. This support can involve assistance with referrals to different supports (i.e., financial, legal, etc.), information regarding housing and support with housing applications, Ontario Works and ODSP among other applications.

Sexual orientation is commonly categorized based on the gender towards one holds an emotional, romantic, sexual or affectional attraction. Sexual orientation exists on a wide spectrum, and differs across cultures. In the West, the terms most commonly used to define one’s sexual orientation, are: gay (same-gender attraction between people who identify as men), lesbian (same-gender attraction between people who identify as women), straight (attraction to someone of a gender different from one’s own), bisexual (attraction towards individuals of any gender), queer (an umbrella term for non-straight sexual orientations), as well as asexual (the lack of/or minimal sexual attraction towards anyone).

Gender identity refers to an individual’s sense of being masculine, feminine, two-spirit, trans (which includes, but is not limited to: transgender, transfeminine, transmasculine, genderqueer, non-binary), or any other number of identities that may or may not align with the gender assigned to one at birth. For some people, their gender identity corresponds with the gender assigned to them at birth (what we would call cisgender). For others, gender identity differs from the gender assigned to one at birth. It is important to distinguish gender identity (one’s sense of gender) from sexual orientation (the gender towards which one is attracted to).

About Options

At the Options program, we work in partnership with individuals with developmental disabilities, and their families, friends and communities.

Options is dedicated to creating welcoming, inclusive communities where everyone can contribute their skills and talents. We work in the city of Toronto, supporting children and adults, their families and surrounding communities.  We work with community organizations, developmental service agencies, and schools, in order to create community connections.

Our focus is on equity and inclusion and is guided by a person-directed approach, allowing us to support and empower individuals and families.

Services are available to adults (18 and over) diagnosed with developmental/intellectual disability and their families, who reside in Toronto. This service is free and is funded by the Ministry of Children, Community and Social Services (MCCSS).

Accessibility Advisory Workgroup

Family Service Toronto is starting an Accessibility Advisory Workgroup. We are looking for FST clients who would like to share their experiences and help make recommendations to improve access to services here at Family Service Toronto. Learn more about how you can support us.

Community Resource Facilitation

Community Resource Facilitators collaborate with individuals, families and caregivers to reach their desired goals.  This is accomplished through service coordination, community connections, circles of support and advocacy. Our approach is to break down barriers and find ways to facilitate interconnected lives within family groups and communities.  This service can only be accessed through Developmental Services Ontario (DSO).

Community Network Facilitation

Community Networking is a process that challenges and invites ordinary places to be more inclusive. Community Network Facilitators work with individuals, families, small groups and community organizations to explore and build connections with community places and people.  Our work supports individuals to explore their interests and enhance their community involvement.  This service is only available if you are already an Options client.

Navigating the Adult Developmental Services System: Tips and Tools

Now that your adult child/sibling/student is registered with DSO, what services are available to them? When and how can those services be accessed? When should you call DSO and what can you ask for? How can caregivers keep a record of contact with various services and how can they get a break?

Workshop content

  • DSO process, procedures and assessments
  • Funded and non-funded services and supports
  • Scripts for contacting service providers
  • Tips to organize relevant information
  • Caregiver self-care

Resources:

Transitioning to Adult Developmental Services

As a caregiver to someone with a developmental disability, you’ve become familiar with services and supports for children, but what happens when that child turns 18? This workshop, facilitated by Kelly Casey of KC Professional Solutions, will guide you in your preparation for the transition to adult developmental services, including how to prepare, what to do and when, and how to begin planning for the future.

Workshop content

  • Key dates for applications and referrals
  • Connecting to DSO
  • Applying for ODSP
  • Transitioning from child to adult financial benefits
  • What to expect from adult developmental services
  • Introduction to future planning

Resources:

Planning for a Person in Crisis

As the caregiver of a person with a disability, you do everything you can to protect the well-being of the person you care for. Despite this, sometimes crises arise that require the involvement of additional supports in order to safely manage or resolve the situation.

Workshop content

  • Preparing for an unplanned hospital visit
  • What to do when aggression becomes unmanageable
  • Preparing for and responding to elopement
  • Scripts for contacting emergency services
  • Tips to enhance safety at home and in the community
  • Crisis services for children and adults

Resources:

Talking About Sexuality and Relationships

Content Summary: Many parents and caregivers of people with developmental disabilities recognize the importance of discussing sexuality and healthy relationships with the people they care for, but sometimes don’t know how. This workshop will empower you with the information you need to meaningfully educate the person you care for.

Workshop content

  • Healthy relationships
  • Boundaries
  • Safety
  • Bullying
  • Consent
  • Physical development
  • Opening lines of communication

Resources:

Caregiver Workshop – Using Technology Effectively

As a result of COVID-19, many services have moved online and offices have temporarily closed, creating a greater reliance on technology to access services and supports. If you are a caregiver of a person with a disability who is finds using technology confusing and overwhelming, this workshop is for you!

Workshop content

How to use Zoom effectively:

  • Merging phone calls
  • Submitting SSAH/ Passport invoices via email
  • Using your phone to scan and send documents
  • Creating a fillable PDF file
  • Translating web pages
  • Text to speech
  • Solving your technology problems

This workshop is offered by Family Service Toronto at no cost. It is funded by United Way of Greater Toronto and the Government of Canada.

Download the presentation (pdf)

Planning for a Caregiver in Crisis

Are you the primary caregiver for someone with a disability? Do you have a plan in case something happens and you’re not able to provide care? While everyone hopes this moment will never come, preparing an emergency plan will give you peace of mind that the person you care for will be safe.

Workshop content

  • Developing a caregiver emergency plan
  • Creating a profile of the person you care for
  • Identifying emergency contacts and supports

Resources:

How do I, as an adult, become an Options client?

To become an Options client as an adult, you will need to apply to the DSO, and be referred to us by the DSO. You cannot obtain Options services by contacting Options directly.

Is there a waitlist for this service?

Yes. The waitlist for adult services is held at the DSO.  The waitlist for children’s services with Options is held with the Options-Children program.

Does the Options program provide funding?

Options does not provide funding or financial resources for clients.

If I am receiving this service, can I still receive other developmental services?

As an Options client, you may still receive services from other agencies (such as day programs, respite services, housing, and employment services). You may not have a second case manager through another agency.

Does the Options program cost money?

Options is government-funded, so it will not cost you personal funding to access our services.

Does the Options program accept placement students?

To find information about student placements at Family Service Toronto, please explore the ‘Student Placements’ section of the Family Service Toronto website.

Does the Options program accept volunteers?

To find out about volunteering in the Options program, please explore the ‘Volunteer at FST’ section of the website.

Options Adult Peer Support Group

This group is dedicated to FST clients, 18 years or over. Participants have a chance to have fun, talk about staying healthy, feeling supported and potentially forming meaningful connections. During meetings, the topics of discussion are chosen collaboratively by participants. Volunteers help run the group with assistance from FST staff.

The group is open and ongoing, holding regular meetings every Monday from 12 to 1 p.m., except on public holidays.

If you want to participate please contact: 
Heather Shaw: 416-846 4930 [email protected]; or
Joel Schreiber: 437 224 0584   [email protected]

Best Buddies

Best Buddies is an international program dedicated to breaking down barriers between people and erasing misconceptions about individuals with developmental disabilities. The program creates opportunities for one-to-one friendships by matching Options clients with volunteer university students. Contact your Options worker if you are interested in the best buddies program

Advocates for a Better Future

Advocates for a Better Future welcomes adults with developmental disabilities who want to connect with one another and take action on issues of common concern. For more information, please call Mansoora Qazi, Program Manager, 416.971.6326 ext. 236 and leave a message with your name and number.

Building Inclusive Communities Virtual Stakeholder Consultation Report

Clients, parents, and caregivers in the Building Inclusive Communities Programs were invited to participate in a conversation about their experiences with Options and Passport services. Data was collected through two virtual group consultations and individual phone calls. The Family Service Toronto – Building Inclusive Communities Virtual Stakeholder Consultation Report is a summary of conversations that took place. Family Service Toronto would like to thank the clients and parents who were able to participate on such short notice, and for sharing their personal stories and feedback with us.

Social Action ‘s work is focused on driving system-level change for more just and supportive communities at the local, provincial and national levels.

Poverty, marginalization and discrimination are at the root of the inequality that affects our communities. We work with diverse partners at the neighbourhood, city-wide, provincial and federal levels in coalitions and networks. We develop effective policy solutions, engage residents in leadership opportunities and provide public education to community residents, advocates, service providers and the general public.

Programs and Initiatives

Campaign 2000: End Child and Family Poverty in Canada.

Campaign 2000 is a national, non-partisan coalition of 120 national, provincial and community partner organizations working together to eradicate child and family poverty in Canada.

Family Service Toronto provides leadership and coordination for Campaign 2000: End Child and Family Poverty in Canada and Ontario Campaign 2000.

Programs and Services

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Programmes en Français
Appointments and Frequently Asked Questions
Campaign 2000
Caring for Caregivers
Counselling
DKS LGBTQ+ Counselling HIV/AIDS
Families in Transition
Growing Up Healthy Downtown
Healthy Families. Healthy Communities
Male Survivors of Sexual Abuse
Options – Adults
Options – Children
Partner Assault Response
Partner Contact
Passport
PassportONE
Pat’s Place
Person Directed Planning
Seniors and Caregivers
Seniors Community Connections
Social Action
Transitional and Housing Support
Violence Against Women
Single Session Walk-In Counselling