Accessibility

Family Service Toronto supports the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and is committed to meeting the requirements of the Integrated Accessibility Standards Regulation. We will work to prevent and remove barriers and to provide fair and effective accommodation for people with disabilities. Equity and inclusiveness are core to our organization’s values and promotion of integration is reflected in all that we do. Read our Accessibility Policy Framework.

Accessibility Advisory Workgroup

Family Service Toronto is starting an Accessibility Advisory Workgroup. We are looking for FST clients who would like to share their experiences and help make recommendations to improve access to services here at Family Service Toronto. Learn more about how you can support us.

Website Accessibility

We support and strive to implement the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) guidelines. We endeavour to ensure that the content on our website satisfies Level A and AA Success Criteria as required by Web Content Accessibility Guidelines (WCAG) 2.0 and the Accessibility for Ontarians with Disabilities Act (AODA). Read our Multi-Year Accessibility Plan, 2023 – 2028 and the 2023 Accessibility Compliance Report.

While we make all efforts to comply with current web accessibility standards, our website pages may not always pass online validation tools due to some aspects of the content management technology used to manage our website. We may also post some third-party content presented contextually on our sites via other technologies, including mapping systems, event forms and other applications which are out of our control. We look to develop accessible solutions as technology improves. We also encourage our service providers to comply with industry-wide accessibility standards as part of our business relationship.

Some of our content, or website content developed by other agencies which we link to, is in PDF format only. We are working towards reducing our dependence on PDFs for use on our web site, and training staff to provide content in more accessible formats. If you require FST documents in an alternative format we will make them available upon request.

Please contact Service Access Unit:
Phone: 416-595-9618
Email: [email protected]
TTY: 416-751-0635
Fax: 416-595-0242