Skip to content

Family Service Toronto supports the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and is committed to meeting the requirements of the Integrated Accessibility Standards Regulation. We will work to prevent and remove barriers and to provide fair and effective accommodation for people with disabilities. Equity and inclusiveness are core to our organization’s values and promotion of integration is reflected in all that we do.

We support and strive to implement the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) guidelines. We endeavour to ensure that the content on our website satisfies Level A and AA Success Criteria as required by Web Content Accessibility Guidelines (WCAG) 2.0 and the Accessibility for Ontarians with Disabilities Act (AODA). Read our Multi-Year Accessibility Plan and the 2020 Accessibility Compliance Report.

While we make all efforts to comply with current web accessibility standards, our website pages may not always pass online validation tools due to some aspects of the content management technology used to manage our website. We may also post some third-party content presented contextually on our sites via other technologies, including mapping systems, event forms and other applications which are out of our control. We look to develop accessible solutions as technology improves. We also encourage our service providers to comply with industry-wide accessibility standards as part of our business relationship.

Some of our content, or website content developed by other agencies which we link to, is in PDF format only. We are working towards reducing our dependence on PDFs for use on our web site, and training staff to provide content in more accessible formats. If you require FST documents in an alternative format we will make them available upon request.

Please contact Service Access Unit:
Phone: 416-595-9618
Email: [email protected]
TTY: 416-751-0635
Fax: 416-595-0242

Programs and Services

Programmes en Français
Appointments and Frequently Asked Questions
Campaign 2000
Caring for Caregivers
Families in Transition
Growing Up Healthy Downtown
Healthy Families. Healthy Communities
Male Survivors of Sexual Abuse
Partner Assault Response
Partner Contact
Pat’s Place
Person Directed Planning
Queer and Connected
Seniors and Caregivers
Seniors Community Connections
Social Action
Violence Against Women
Walk-In Counselling