Accreditation
Family Service Toronto is accredited by the Council on Accreditation (COA).
Accreditation is an independent process that service organizations and agencies use to evaluate and improve the quality of care and services. It is an opportunity to be evaluated against national standards of excellence and to identify opportunities for improvement.
Accreditation provides FST with an opportunity to showcase its extraordinary achievements as one of the city’s largest service agencies working to assist individuals experiencing various life challenges.
Accreditation review
Family Service Toronto (FST) is currently taking part in an accreditation review by the Council on Accreditation (COA).
Accreditation is a chance for FST to follow best practices and look at how we can improve. COA is an independent organization that reviews our work. As part of the review, it’s important to hear from people who are connected to FST.
If you have any concerns about FST’s services, you can report them using the “Report a Concern” link by June 10: https://coa.formassembly.com/232264.
The information you provide is confidential and will go directly to COA. FST will not see your responses.