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The Caring for the Caregiver project has ended. From July 2018- March 2020, Family Service Toronto received funding from the Ministry of Health to expand our programs to better meet the needs of those who are caring for a senior (family, friend, neighbour, client, spouse).

What was involved in the project?

  • Focus groups with people caring for seniors to understand more about their role, challenges, supports and needs.
  • Interviews with seniors who are receiving care to learn how care can be better provided.
  • Workshops for people caring for seniors to provide support and skills to meet the needs identified in the focus groups.

Who participated in the project?

We connected with people who were currently supporting a senior (55+): family, friend, neighbour, client, spouse.

We worked within 7 specific communities:

  • Afghan community
  • English-speaking community
  • Iranian community
  • LGBTQI2S+ community
  • Spanish-speaking community
  • Somali community
  • Tamil community

Interested in learning about the project?

Contact: Sera Kazmi, Manager, Violence against Women and Seniors and Caregivers Support Service Program
Email: [email protected]
Phone: 416.595.9230  x  136


Funding for this project was generously provided by the Province of Ontario. The views expressed in this publication are the views of Family Service Toronto and do not necessarily reflect those of the Province.


211 Local Resources

A free helpline that connects you to community and social services in your area 24 hours a day, 365 days a year, in over 150 languages.

Phone: #211



Free online resources for family and community caregivers. CareChannel features over 80 ‘how-to videos’, as well as careguides.

The user-friendly, online platform explores topics from self-care, to how to assist someone with crutches, to dementia care.  CareChannel is available in five languages: English, French, Punjabi, Spanish, and Mandarin.

Ontario Caregiver Organization

Free online resources for Ontario caregivers and a 24/7 help line in English and French. To access the help call 1-833-416-2273 [CARE].

Local Health Integration Network (LHIN)

Access to government funded home and community care services, including: care coordination, personal support workers, nurses, physiotherapy, social work, medical supplies and equipment, etc. across Ontario.

Phone: 310-2222 (no area code)


Toronto Seniors Helpline

Information and referrals for senior support services, as well as supportive counseling over the phone for seniors and caregivers in Toronto.

Phone: 416-217-2077

TTC Wheel Trans

Transit option for persons with disabilities to travel in Toronto if their disability prevents them from using TTC conventional transit.

Phone: 416-393-4111

Website: WheelTrans/How_to_appy/index.jsp

Family Service Toronto

Counseling, support groups, and education for seniors and caregivers in Toronto.

Phone: 416-595-9618


Caregiver Exchange

A website resource with information on services and tips for caregivers created through a partnership with Information Network (a non-profit organization) and the Local Health Integration Networks – Home and Community Care – of Ontario.


Distress Centres Helpline

A free crisis and emotional distress phone, online chat and text service that provides 24-hour support, 7 days a week, 365 days a year to individuals in the community.

Phone: 416-408-4357


Programs and Services

Programmes en Français
Appointments and Frequently Asked Questions
Campaign 2000
Caring for Caregivers
Families in Transition
Growing Up Healthy Downtown
Healthy Families. Healthy Communities
Male Survivors of Sexual Abuse
Options – Adults
Options – Children
Partner Assault Response
Partner Contact
Pat’s Place
Person Directed Planning
Seniors and Caregivers
Seniors Community Connections
Social Action
Transitional and Housing Support
Violence Against Women
Walk-In Counselling