PassportONE was created by the Ontario government and Passport agencies to improve the Passport Service experience by making invoice processing and reimbursements faster and more efficient.  This new approach to Passport payment processing includes consolidating the back office financial functions associated with Passport into a newly created agency called PassportONE.

Your local Passport agency will continue to be your point of contact for the Passport program. However, with the implementation of PassportONE, all invoices and receipts submitted for reimbursement will be sent to PassportONE for payment. Your Passport coordinator will contact you to explain how these changes will affect you.

What is PassportONE?

Family Service Toronto has been selected by the Ministry of Children, Community and Social Services (MCCSS) through an open and transparent selection process to administer PassportONE for all Passport clients across the province.

When will the change begin?

PassportONE is being implemented across the province in four phases that began in May 2018. FST transitioned to the new system in May 2018.

What will change with PassportONE?

Invoices and receipts can be submitted at any time during a fiscal year;

Reimbursements will be processed faster; and
Passport agencies will be able to spend more time helping you find needed services and supports.

New Client Information Forms

As part of these changes we are introducing updated documents and new forms for you to fill out as you make the change to PassportONE for invoice submission and payment. The information on the forms will help to process your invoices faster, and serve you better.

Copies of the new forms can be obtained from the Passport Coordinator. Your Passport Coordinator can answer any questions you may have about the new forms.  Here are the videos which can assist you in completing the new forms.

1. Introduction (1:24)

2. Eligible & Ineligible Expenses (3:14)

3. Self-Administered Fund (0:57)

4. Person Managing Funds Form (2:40)

5. Payee Form (2:21)

6. Purchase of Service Invoice Form (6:19)

7. Support Workers Registration Form (1:51)

8. TPA Form (4:14)

9. Brokerage Form (1:40)

10. FAQ (2:39)

11. About Info Package (3:01)

Additional Resources for You and Your Family

Families may also want to take advantage of MyDirectPlan (MDP). MDP is an online expense management application designed to help you manage your direct funding. When PassportONE processes your Passport payments, the MDP application will automatically file your invoice electronically with PassportONE. The MDP application is free for all Passport clients and can be accessed by going to MyDirectPlan.com. A pamphlet with additional information about MyDirectPlan can be obtained from your Passport Coordinator.