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Safety Planning

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To help you prepare for your safety in a variety of situations, Victim Services Toronto (VHS) created the checklists below for you to consider. These lists are in PDF format and can easily be printed or saved to your computer for reference. You will need Adobe Acrobat to open this files. Clicking on the links below will open the PDF in a new browser window.

These files, shared courtesy of Victim Services Toronto, are also available in other languages by clicking the links on Victim Services Toronto Safety Planning.

Planification des mesures d’urgence

Emergency Information


Call 911 for any situation requiring immediate assistance (police, fire, and/or ambulance).

Distress centre of Toronto: 416-408-HELP (4357)
Provides confidential service available 24 hours a day to persons in distress. Access to a confidential interpreter for callers in crisis offered in 151 languages.

General help with any social service issue

Call 211 or go to


Call the Police at 911 in an emergency

211 Toronto Abuse and Sexual Abuse services

Assaulted Women’s Helpline

416-863-0511 or 1-866-863-0511 outside 416 area
Toll-free: 1-888-364-1210
Confidential and anonymous; telephone crisis counselling, information and support; referral to emergency shelters; legal information and community services, as well as culturally appropriate resources for abused women; liaison with diverse communities.

519 Church Community Centre – Anti-Violence Program

It responds to hate crimes based on sexual or gender orientation and to same-sex or pansexual partner abuse.
Bashing Report Line for victims or witnesses of homophobic assaults:

Food/Drop-in Centres

Food link hotline

Linked with Community Info 211 to provide 24-hour assistance for locating food banks or free hot meals.

Daily Bread Food Bank

Provides names and locations of food banks in Toronto Area. Requires an interview. Home address and income statement must be provided.

519 Church St. Sunday Drop-in

A year-round programme featuring meals, movies, meeting place and resource information for homeless people.

519 Church St. Meals-trans

Meal Trans is a multi-service drop-in primarily for lower-income and street-active transsexual and transgendered people. We provide a place for ts/tg people to get together over a healthy meal, access resources, information, and referrals, discuss issues relevant to our lives, learn with and from each other, and build a stronger community.

Out Of The Cold (OOTC)

Provides safe refuge, hospitality and emergency shelter to the homeless community at different sites throughout the City of Toronto List of OOTC sites is available online.

416 Drop In

Dundas St. (Parliament & Dundas).Offers a range of services for women including meals, recreations, showers, telephones, etc.

Fred Victor Centre

146 Queen St (Jarvis & Queen) offers a range of services including low-cost meals.

Emergency Housing Help

General Inquiry

To make an inquiry or get information about shelter services, please call Hostel Services’ general line at 416-392-8741.

Assessment and Referral Centre

A 24-hour hotline providing information and referrals to shelters for singles.
From a payphone, call the Toll Free number 1-877 338-3398.
Nightly walk-in from 8:30pm to 7:30am at 67 Adelaide Street East (temporary location)

Central Family Intake Line

A central referral service for families who are homeless or at risk of losing their home. Information and referral to family shelters.

Street to homes

Across the entire City, seven days a week, 365 days a year, street outreach workers from community-based services and the City’s Streets to Homes unit help homeless people living outside get a safer place to sleep and find long-term housing.

Housing Help Centres


Toronto Social Housing: 416-981-6111

East York Housing: 416-424-2008

York Housing: 416 653-5400

Scarborough Housing: 416-285-8070 ext. 302


North: 416-741-1553
South: 416-252-6471

Specialized Housing Help:

Community Resource of Connection Toronto: 416-482-4103

Support/housing referral for persons with mental health problems

Centre for Spanish Speaking People: 416-533-8545

Evangel Hall: 416-504-3563

Romero House: 416-763-1303; 416-763-2939 (referrals for refugee claimants new to Canada)

Legal Services

Downtown Legal Services

720 Spadina Ave. #418
Student Legal Aid Society clinic, funded by Legal Aid Ontario. Legal advice and representation provided by supervised law student volunteers covering many areas of law including: tenant issues, social assistance, pensions, employment rights, minor criminal offenses, some small claims actions, Legal Aid appeals, Employment Insurance (EI), academic and student loan appeals, Criminal Injuries Compensation Board referrals, public legal education workshops.

Legal Aid Ontario

To apply for Legal Aid Certificate call: 416-979-1446

Programs and Services

Programmes en Français
Appointments and Frequently Asked Questions
Campaign 2000
Caring for Caregivers
Families in Transition
Growing Up Healthy Downtown
Healthy Families. Healthy Communities
Male Survivors of Sexual Abuse
Options – Adults
Options – Children
Partner Assault Response
Partner Contact
Pat’s Place
Person Directed Planning
Seniors and Caregivers
Seniors Community Connections
Social Action
Transitional and Housing Support
Violence Against Women
Walk-In Counselling