January 8, 2018
Client satisfaction ranked high across several FST programs in our most recent survey which evaluated service accessibility, staff communication, quality and impact.
The majority of clients provided positive feedback about their FST experience. The survey showed high satisfaction with service, counsellor relationships and FST’s welcoming environment. The Client Satisfaction Survey Summary is posted in our Publications and Reports section along with a Summary of Client and Program Participant Demographic Report
FST evaluates services every three years. Programs involved in the latest survey were David Kelley Services, Families in Transition, Next Steps, Seniors and Caregivers Support Services, Violence Against Women, Counselling Services and Walk-In.