Employee Experience
Employee Experience at Family Service Toronto
At Family Service Toronto (FST), we believe that exceptional services begin with supported, engaged, and empowered employees. We are committed to creating a workplace where people can thrive professionally and personally while making a meaningful impact in the communities we serve.
Flexible and Hybrid Work
We recognize the importance of flexibility in today’s workplace. Where operationally feasible, employees benefit from hybrid and flexible work arrangements that support work-life balance while maintaining strong connections with colleagues, clients, and communities.
Health, Wellness, and Wellbeing
Employee wellbeing is a priority at FST. We offer a comprehensive health and wellness benefits package and a range of wellness initiatives designed to support physical, mental, emotional, and financial wellbeing. Our wellness programming encourages employees to care for themselves while continuing to do meaningful work in the community.
Equity, Inclusion, and Social Justice
FST is committed to fostering an inclusive and equitable workplace where all employees feel respected, valued, and able to contribute fully. We actively work to address the impacts of colonialism and confront white supremacy within our organization, our policies, our practices, and the services we provide. We recognize that building an equitable workplace is an ongoing journey that requires reflection, accountability, learning, and action.
Supportive Leadership
Our managers are skilled, compassionate leaders who are committed to supporting employee success. Through coaching, feedback, mentorship, and regular development conversations, managers help employees build their skills, achieve their goals, and navigate their career paths.
Learning and Development
We are committed to continuous learning and growth at every level of the organization. Employees have access to individual, team, and organizational development opportunities that strengthen professional skills, leadership capacity, collaboration, and service excellence. Whether through training, communities of practice, mentorship, or organizational initiatives, we invest in the ongoing development of our people.
At FST, we strive to create an environment where employees feel connected to our mission, supported in their work, and inspired to grow.
Testimonials
Mehak Dhillon
Adult Community Resource Facilitator
What I value most about FST is its commitment to fostering growth and inclusion. It’s an organization that encourages learning, recognizes potential, and creates opportunities to contribute beyond your role. Here, people are supported in building new skills and encouraged to take on meaningful opportunities.
Being part of the Accessibility Committee has also allowed me to contribute in a different way while continuing to grow professionally.
For me, FST is a place where learning never stops, growth is encouraged, and every opportunity is achance to make a meaningful impact.
Fahri Boylu
Client Payment Administrator
FST is more than a workplace. I appreciate the peaceful and respectful work environment where collaboration, support, and shared commitment to helping others make every day rewarding.
FST is a community where people are valued, supported, and empowered to grow. I enjoy being part of a supportive, inclusive team in a peaceful and respectful environment,working together to make a meaningful difference in our community every day.
Mohammad (Moe) Molaei, M.Psy., RP
Psychoanalyst (FIPA), Technical Team lead, Counselling, Walk-In & David Kelley Services
What I value most about working at FST is the strong culture of respect, professionalism, and inclusion. FST fosters an environment where people are treated with dignity, diversity is embraced, and everyone is encouraged to contribute authentically.
FST is committed to creating a supportive, equitable, and nondiscriminatory workplace for staff while providing compassionate and respectful services to the communities we serve.
Elizabeth Irwin,
Children’s Community Resource Facilitator
I have been working at FST for almost 7 years. I’ve had the privilege of working in different roles within the organization that have helped me gain a broader understanding of our work and services.
I have had opportunities to contribute to collaborative projects that have made me feel valued. These experiences have helped me develop a well-rounded perspective and I feel supported in my professional growth here.