Policies
Family Service Toronto follows a comprehensive set of policies and procedures based on the vision, mission and values that guide our people and our work. They ensure we are compliant with all relevant legislation and support our mandate to deliver quality programs and services to our clients and the communities we serve.
These include the following:
Accessible Customer Service Policy
Client Rights and Responsibilities Policy
Confidentiality and Privacy Policy
FST values and respects the privacy and confidentiality of all clients. If you have any questions about the policy or practices of FST, you can contact FST’s Privacy Officer, Lisa Manuel, at [email protected] or by calling 416 595 4049.
Discriminatory Requests for Service
Health and Safety Policy Statement.
Service User and Community Member Complaints
Please note FST is a perfume-free and low-scent environment