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Pre-book in-person sessions

In-person pre-booked appointments and some groups have resumed at our 355 Church Street and 128A Sterling Road locations for Counselling and Developmental Services. 

Counselling, Options Case Management, Person Directed Planning,  Passport and group sessions continue to be offered  by phone and video as we work to support communities and clients.

See our Virtual Workshops and Groups page for upcoming sessions or call 416-595-9618 weekdays from 9 a.m. to 6 p.m. to book a single session counselling appointment in our virtual walk-in program.. A counsellor will return the call between 11:30 a.m. and 6:30 p.m. daily. 

You can also connect with us via phone, fax, text and email.

FST launches new needs program

Family Service Toronto has launched an innovative project to provide individualized service navigation to people with multi-layered, complex needs and who are struggling to find help.

“Now more than ever, vulnerable people in Toronto Centre are experiencing different crises concurrently,” said local MPP Kristyn Wong-Tam at the program’s virtual launch on Jan. 18.

“It is hard to take care of your mental health when you don’t have a safe place to live, don’t know when you can get help for problematic substance use, or don’t know how you will afford your next meal, let alone all of those at once and more,” she said. “It brings me hope that Family Service Toronto is working hard to serve the whole person and that the Ontario Trillium Foundation is supporting them in this work.”

Last summer, FST received a $88,600 Resilient Communities Fund grant from the Ontario Trillium Foundation (OTF) to help it with the costs involved with delivering on this initiative. More details are available from the media release.

Join our Spring online groups

Are you experiencing mental health challenges?

Are you a parent seeking to learn strategies for supporting your children’s healthy development?

Are you separated and co-parenting?

Are you navigating stressful periods of time and want to re-learn how to breathe?

Are you a senior wanting to meet with other seniors and share stories?

FST offers group sessions on all of these topics and more. While some are ongoing, our most requested programs are beginning again this Spring. Check our Virtual Workshops and Groups page and register today

Thank you FST volunteers

During National Volunteer Week we celebrate FST volunteers and the millions of volunteers across Canada who share their time and skills to build more vibrant and inclusive communities. This year’s theme, “Volunteering is Empathy in Action,” reflects the compassion and generosity people bring to their volunteer positions, and the empathy they develop from connecting with people from diverse backgrounds and life experiences.

FST volunteers exemplify “Empathy in Action.”

This year FST volunteers made weekly calls to isolated clients, did outreach to members of their communities, provided administrative support, counselled clients, provided governance, delivered workshops, provided peer support and did research. All activities were conducted virtually and were enhanced by our volunteers’ strong desire to make a difference. 

Our volunteers told us that although they were supporting others, they also benefited from volunteering; they gained a better understanding of the challenges our clients and communities face and were grateful for the opportunity to do so.  Many volunteers gained confidence in their skills and were able to obtain employment or advancement in their companies.

This year we are implementing a National Volunteer Week social media campaign, so check our Instagram, LinkedIn, Twitter and Facebook for posts.

We are humbled and inspired by our volunteers who put empathy into action!

FST issues EDI review RFP

Family Service Toronto has issued a Request for Proposals (RFP) for conducting an Equity, Diversity and Inclusion (EDI) Organizational Review. 

The RFP was released Friday, Feb 4, 2022 and proposals will be accepted until 5 p.m. Friday, March 4, 2022.

Proponents are requested to send their proposals in electronic format to [email protected] with the subject line “RFP 2022 – FST EDI Review”.

A contract will be awarded this spring. Further details are available in the RFP document.

FST issues audit services RFP

Family Service Toronto has issued a Request for Proposals (RFP) for the provision of external audit services. 

The RFP was released Friday, Jan. 14, 2022 and proposals will be accepted until 5 p.m. Friday, Feb. 25, 2022. Proponents are requested to send their proposals in electronic format to [email protected] with a subject line “Proposal – External Audit Services.”

A contract will be awarded this spring. Further details are available in the RFP document.

FST awards data services contract

FST awards data services contract

Family Service Toronto has awarded a five-year hosted data service and support contract to Canadian software provider VitalHub Inc.

The agreement will provide FST with a case management solution for client records and was awarded following a review of bids from six vendors through a rigorous public procurement process launched in January.

The contract is effective June 14, 2021 through June 2026 with a two-year renewal option.

FST thanks all vendors who participated in the process. 

Minister speaks at C2000 meeting

Ahmed Hussen, Canada’s Minister of Families, Children and Social Development, spoke to Campaign 2000’s National Strategy Conference at Family Service Toronto on March 6.

The Minister fielded questions on a range of issues including the potential for basic income pilots across the country, the inaccessibility of the Canada Child Benefit for refugee families and the high rate of poverty in indigenous  communities.

Attendees told the Minister his priorities must include the need for quality, affordable and accessible childcare as well as the reduction of high poverty rates among racialized and indigenous children.

Campaign 2000, co-ordinated by Family Service Toronto, is a non-partisan coalition of 120 groups and individuals committed to ending child poverty.

No end to child poverty in Canada

More than 1.35 million Canadian children live in poverty 30 years after a unanimous all-party promise to end child poverty, according to a new national poverty report card from Campaign 2000, a non-partisan coalition of 120 groups and individuals co-ordinated by Family Service Toronto.

The report, 2020: Setting the Stage for a Poverty-Free Canada, was released Jan. 14 and provides strong direction to government for ending child and family poverty.

“Despite multiple commitments to end poverty, we still have exceptionally high rates of poverty and unjustifiable levels of income equality for a country as wealthy as Canada,” says Campaign 2000 National Co-ordinator Leila Sarangi.

“As we begin a new decade under the mandate of a new minority government, we are provided with the opportunity for collaboration on the shared goal of ending poverty for all,” she says. “We cannot afford to miss another generation of children.”

Campaign 2000 was formed in the early 1990s to urge governments to deliver on an all-party House of Commons resolution to end child poverty by year 2000.

Six Campaign 2000 provincial partners also released their annual report cards on child and family poverty on Jan. 14. The Ontario report will be released in late February.

Programs and Services

Programmes en Français
Appointments and Frequently Asked Questions
Campaign 2000
Caring for Caregivers
Families in Transition
Growing Up Healthy Downtown
Healthy Families. Healthy Communities
Male Survivors of Sexual Abuse
Options – Adults
Options – Children
Partner Assault Response
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Pat’s Place
Person Directed Planning
Seniors and Caregivers
Seniors Community Connections
Social Action
Transitional and Housing Support
Violence Against Women
Walk-In Counselling